Assistant Patient Services Co-ordinator (XN04)

Job summary

Expected Shortlisting Date

31/07/2025

Planned Interview Date

18/08/2025

An exciting opportunity has arisen to join the Cardiac Surgery Administration Team.

We are looking for a focused and highly motivated individual to join the team as Assistant Patient Services Co-ordinator for Cardiac Surgery.

The successful candidate will work closely with the Business Manager and Patient Services Co-ordinator to deliver performance targets and service improvement. They will be responsible for managing waiting lists and supporting the PSC in the day to day management of our administration team including admin and clerical officers, ensuring the seamless flow of medical correspondence and administrative processes. The role also involves an element of urgent inpatient theatre scheduling and secretarial support including audio typing, copy typing, proof-reading of clinical documents, minute taking, utilising diverse IT skills to support consultants and managing workloads in alignment with departmental requirements. To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role.

Potential applicants are welcome to contact Gillian Coates for further information and informal queries on gilliancoates@nhs.net

Main duties of the job

It is essential that applicants have significant experience in waiting list management with an extensive knowledge of the inpatient pathway. Knowledge of patient administration processes, referral to treatment pathways and staff management. Applicants should have the ability to think calmly and logically under pressure ensuring deadlines are met, whilst maintaining high standards.

The post holder will be expected to be an effective team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the service. Excellent interpersonal and communication skills are essential as the post holder will be expected to be able to communicate effectively and sensitively with a wide range of people.

To take a lead role in the management of elective waiting lists, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies.

To ensure all patients enquiries are dealt with in a friendly and professional manner and that patient admin staff provide exceptional customer service.

Undertake general administrative duties including filing, typing, photocopying, scanning of medical notes, arrangement of meetings and dealing with general communication. Such other duties at a comparable level of responsibility maybe allocated to the post or post-holder.

About us

Come and join our team in Leeds and become part of The Leeds Way sharing our vision and values. Our Trust is recognised for our staff engagement, great care and rated GOOD by the Care Quality Commission.

Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.

At Cardio-Respiratory CSU, we aim to be a fair and supportive CSU with positive, caring teams who are champions of the Leeds Way values. Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

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