Job summary
Expected Shortlisting
Date
21/04/2025
Planned Interview
Date
22/04/2025
Do
you have excellent communication and organisational skills with attention to
detail to succeed in an administrative role?
Do you enjoy working in a busy environment? If so, we may have the right job for you!
We
are looking for a friendly, self-motivated and enthusiastic individual to
provide comprehensive administration service and clerical support and be a
part of our team at St James Hospital. You will be joining our supportive
and positive team that combines administration staff, secretaries, doctors
and nurses.
At
LTHT, we pride ourselves of having the goal to be the best place to work, so
if this is a role you are interested in please apply to become the next
Clerical Officer at the Respiratory Medicine Department!
Respiratory
Medicine provides specialist services to patients in Leeds as well as
surrounding areas. The post-holder
will be part of a multi-disciplinary team (MDT) which is made up of
clinicians, nurses and administration staff. Through the Assistant Patient
Services Co-ordinator, the post-holder will be required to work within the
Cardio-Respiratory CSU and be required to contribute to the teams overall
plans and developments.
A
full programme of training and induction will be given along with the
opportunities for professional development in a supportive environment.
Main duties of the job
The
successful candidate will facilitate the smooth and efficient delivery of the
patient administration pathway from referral and throughout the
outpatient/inpatient process. You will be providing an efficient, effective
and accurate administrative duty to support the delivery of high standard and
cost effective treatment of patients.
The
responsibilities of this role include reception duties, making outpatient
appointments, clinic preparation, dealing with patient enquiries, inputting
data into the Port CF Registry and other healthcare professionals and filing
of results. Therefore having excellent communication, being able to work as
part of a team as well as being able to use own initiative and working
towards deadlines are the skills to be successful at this role.
If
you have the skills to take on this role, please apply. We want you on our
team!
About us
Come
and join our team in Leeds and become part of The Leeds Way sharing our
vision and values. Our Trust is recognised for our staff engagement, great
care and rated GOOD by the Care Quality Commission.
Leeds
Teaching Hospitals NHS Trust is one of the largest acute health providers in
the UK and based in one of the fastest growing and vibrant cities in the
north.
At
Cardio-Respiratory CSU, we aim to be a fair and supportive CSU with positive,
caring teams who are champions of the Leeds Way values. Our values are part
of what make us different from other trusts, so we see this as a strength, as
well as a responsibility. They have been developed by our staff and set out
what they see as important to how we work.
Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
Principal
Duties & Areas of Responsibility
Process referral letters received
from General Practitioners and other healthcare professionals in line with
Trust Policies.
Ensure patient notes are prepared
in a tidy and complete manner, ensuring that all necessary documentation is
available and sufficient accurate patient labels are available. This will necessitate the use of case the
Trusts Patient Administration System.
Make appointments in a polite and
helpful manner, following Trust Policies and local guidelines for clinic
formats using the Patient Administration System.
Input data into the Port CF
database.
Deal promptly with internal and
external correspondence. Ensuring
clinical correspondence and scanned and loaded to the patients electronic
record in a timely manner and in accordance with the departments processes.
Respond effectively to telephone
communications in a polite and helpful manner, observing the need for
discretion and courtesy. Taking
responsibility for returning any follow up calls as necessary.
Obtain information on each patient
attendance and in a timely manner accurately record on the Patient
Administration System in line with Trust Policy.
Collect additional information as
requested, with the aim of monitoring the quality of the service provided in
accordance with the Trusts Performance Management Framework.
Provide suitable cover for other
clerical staff in cases of absences, as delegated by the Assistant Patient
Services Co-ordinator.
Refer to line manager, any
changes/cancellations to patient plans and clinics in line with the
Inpatient/Outpatient Management Policy.
Job description
Job responsibilities
Principal
Duties & Areas of Responsibility
Process referral letters received
from General Practitioners and other healthcare professionals in line with
Trust Policies.
Ensure patient notes are prepared
in a tidy and complete manner, ensuring that all necessary documentation is
available and sufficient accurate patient labels are available. This will necessitate the use of case the
Trusts Patient Administration System.
Make appointments in a polite and
helpful manner, following Trust Policies and local guidelines for clinic
formats using the Patient Administration System.
Input data into the Port CF
database.
Deal promptly with internal and
external correspondence. Ensuring
clinical correspondence and scanned and loaded to the patients electronic
record in a timely manner and in accordance with the departments processes.
Respond effectively to telephone
communications in a polite and helpful manner, observing the need for
discretion and courtesy. Taking
responsibility for returning any follow up calls as necessary.
Obtain information on each patient
attendance and in a timely manner accurately record on the Patient
Administration System in line with Trust Policy.
Collect additional information as
requested, with the aim of monitoring the quality of the service provided in
accordance with the Trusts Performance Management Framework.
Provide suitable cover for other
clerical staff in cases of absences, as delegated by the Assistant Patient
Services Co-ordinator.
Refer to line manager, any
changes/cancellations to patient plans and clinics in line with the
Inpatient/Outpatient Management Policy.
Person Specification
Skills & behaviours
Essential
- A good team player, with the ability to work in a diverse and demanding environment in a multidisciplinary team
- Excellent communication skills both verbally and written that are clear and concise
- Effective interpersonal skills
- Good organisational and time management skills
- Basic computer literacy and willingness to further undergo training
Desirable
- Ability to use the Trusts Patient Administration System
Experience
Essential
- Willingness to undertake further professional development and training
- Experience in dealing with members of the public in an working environment
- At least 1 years' experience of working in an administrative role.
- Demonstrated customer service skills
Desirable
- Previous NHS experience including Reception/Office Administration experience
- Experience of using administrative systems including data entry
- Operation of hospital out-patient receptions
Qualifications
Essential
- Educated to GCSE Grade C or above in English and Maths
- ECDL qualification or willingness to undertake such training
- Knowledge of Computerised Office Systems
Desirable
- An Administrative qualification eg CLAIT, IBT
Person Specification
Skills & behaviours
Essential
- A good team player, with the ability to work in a diverse and demanding environment in a multidisciplinary team
- Excellent communication skills both verbally and written that are clear and concise
- Effective interpersonal skills
- Good organisational and time management skills
- Basic computer literacy and willingness to further undergo training
Desirable
- Ability to use the Trusts Patient Administration System
Experience
Essential
- Willingness to undertake further professional development and training
- Experience in dealing with members of the public in an working environment
- At least 1 years' experience of working in an administrative role.
- Demonstrated customer service skills
Desirable
- Previous NHS experience including Reception/Office Administration experience
- Experience of using administrative systems including data entry
- Operation of hospital out-patient receptions
Qualifications
Essential
- Educated to GCSE Grade C or above in English and Maths
- ECDL qualification or willingness to undertake such training
- Knowledge of Computerised Office Systems
Desirable
- An Administrative qualification eg CLAIT, IBT
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
