Job summary
Expected Shortlisting
Date
02/03/2026
Planned Interview
Date
09/02/2026
An
exciting opportunity has arisen for a highly motivated and enthusiastic
Assistant Patient Services Coordinator to join the Operations Centre on a 12
month fixed term contract to cover maternity leave, expected to start in May
2026. Applications for secondment are welcome with prior line management
approval.
The
Operations Centre is a 24/7 service providing real time operational oversight
across all LTHT sites. Acting as a central hub, it monitors patient flow,
coordinates resources, and supports clinical and non clinical teams to ensure
safe, efficient and responsive care. By maintaining a Trust wide view of
activity, the Centre plays a vital role in managing capacity, responding to
pressures, and supporting smooth day to day operations.
The
Assistant Patient Services Coordinator supports the operational and
administrative processes that underpin patient flow and discharge, helping
ensure patients receive timely, well coordinated care. The role requires
strong teamwork, flexibility, and the ability to work effectively in a fast
paced environment.
This
post covers the whole of LTHT and is based cross site between LGI and SJUH.
Please
note the role does not include line management responsibilities.
Main duties of the job
The
APSC supports the operational and administrative functions that underpin
patient flow and discharge across the Trust. The role ensures patients
receive timely, wellorganised care by coordinating key processes and
facilitating communication across clinical and nonclinical teams.
Key
responsibilities include:
Compiling and distributing daily reports on patient activity, occupancy and
operational metrics.
Coordinating timely, safe repatriations to referring or local hospitals.
Monitoring and escalating delays to support timely discharge.
Liaising with regional transport services to arrange appropriate patient
transfers.
Supporting identification and tracking of longstay patients
Delivering general administrative support such as document preparation, data
collation and handling enquiries.
The
postholder must:
Demonstrate excellent organisation, attention to detail and the ability to
manage multiple priorities.
Communicate effectively with multidisciplinary teams and system partners.
Be diplomatic, motivated, professional and maintain confidentiality.
Communicate sensitively with colleagues and healthcare professionals.
Respect shared office environments.
Maintain a businesslike appearance and undertake required training.
Proficiency
in Microsoft Excel, Word and Outlook is essential.
About us
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
An
exciting opportunity has arisen for a highly motivated and enthusiastic
Assistant Patient Services Coordinator to join the Operations Centre on a 12
month fixed term contract to cover maternity leave, expected to start in May
2026. Applications for secondment are welcome with prior line management
approval.
The
Operations Centre is a 24/7 service providing real time operational oversight
across all LTHT sites. Acting as a central hub, it monitors patient flow,
coordinates resources, and supports clinical and non clinical teams to ensure
safe, efficient and responsive care. By maintaining a Trust wide view of
activity, the Centre plays a vital role in managing capacity, responding to
pressures, and supporting smooth day to day operations.
The
Assistant Patient Services Coordinator supports the operational and
administrative processes that underpin patient flow and discharge, helping
ensure patients receive timely, well coordinated care. The role requires
strong teamwork, flexibility, and the ability to work effectively in a fast
paced environment.
The
APSC supports the operational and administrative functions that underpin
patient flow and discharge across the Trust. The role ensures patients
receive timely, wellorganised care by coordinating key processes and
facilitating communication across clinical and nonclinical teams.
Key
responsibilities include:
Compiling and distributing daily reports on patient activity, occupancy and
operational metrics.
Coordinating timely, safe repatriations to referring or local hospitals.
Monitoring and escalating delays to support timely discharge.
Liaising with regional transport services to arrange appropriate patient
transfers.
Supporting identification and tracking of longstay patients, including
minuting and actiontracking.
Providing administrative support for weekly discharge leads meetings,
including agendas, minutes and followup actions.
Delivering general administrative support such as document preparation, data
collation and handling enquiries.
The
postholder must:
Demonstrate excellent organisation, attention to detail and the ability to
manage multiple priorities.
Communicate effectively with multidisciplinary teams and system partners.
Be diplomatic, motivated, professional and maintain confidentiality.
Communicate sensitively with colleagues and healthcare professionals.
Respect shared office environments.
Maintain a businesslike appearance and undertake required training.
Knowledge
of Microsoft Excel, Word and Outlook is essential.
This
post covers the whole of LTHT and is based cross site between LGI and SJUH.
Please
note the role does not include line management responsibilities.
Job description
Job responsibilities
An
exciting opportunity has arisen for a highly motivated and enthusiastic
Assistant Patient Services Coordinator to join the Operations Centre on a 12
month fixed term contract to cover maternity leave, expected to start in May
2026. Applications for secondment are welcome with prior line management
approval.
The
Operations Centre is a 24/7 service providing real time operational oversight
across all LTHT sites. Acting as a central hub, it monitors patient flow,
coordinates resources, and supports clinical and non clinical teams to ensure
safe, efficient and responsive care. By maintaining a Trust wide view of
activity, the Centre plays a vital role in managing capacity, responding to
pressures, and supporting smooth day to day operations.
The
Assistant Patient Services Coordinator supports the operational and
administrative processes that underpin patient flow and discharge, helping
ensure patients receive timely, well coordinated care. The role requires
strong teamwork, flexibility, and the ability to work effectively in a fast
paced environment.
The
APSC supports the operational and administrative functions that underpin
patient flow and discharge across the Trust. The role ensures patients
receive timely, wellorganised care by coordinating key processes and
facilitating communication across clinical and nonclinical teams.
Key
responsibilities include:
Compiling and distributing daily reports on patient activity, occupancy and
operational metrics.
Coordinating timely, safe repatriations to referring or local hospitals.
Monitoring and escalating delays to support timely discharge.
Liaising with regional transport services to arrange appropriate patient
transfers.
Supporting identification and tracking of longstay patients, including
minuting and actiontracking.
Providing administrative support for weekly discharge leads meetings,
including agendas, minutes and followup actions.
Delivering general administrative support such as document preparation, data
collation and handling enquiries.
The
postholder must:
Demonstrate excellent organisation, attention to detail and the ability to
manage multiple priorities.
Communicate effectively with multidisciplinary teams and system partners.
Be diplomatic, motivated, professional and maintain confidentiality.
Communicate sensitively with colleagues and healthcare professionals.
Respect shared office environments.
Maintain a businesslike appearance and undertake required training.
Knowledge
of Microsoft Excel, Word and Outlook is essential.
This
post covers the whole of LTHT and is based cross site between LGI and SJUH.
Please
note the role does not include line management responsibilities.
Person Specification
Qualifications
Essential
- Good general standard of education and experience.
- GSCE or equivalent Grade C or above in English and Maths.
Experience
Desirable
- Previous NHS/hospital experience.
- Knowledge of NHS systems.
- Experience of organising meetings and minute-taking and/or live typing.
Additional Requirements
Essential
- Some flexibility regarding work pattern to cover service demand.
- Be willing to work within the Trusts policies, e.g. confidentiality, data protection, health and safety, etc.
- A willingness to undergo personal development and learn new skills.
- Awareness of training and development needs in relation to the post.
Skills & behaviours
Essential
- Professional attitude to work, diplomatic and calm under pressure.
- An excellent team player.
- Ability to communicate effectively and sensitively at all levels.
- Ability to work well under pressure.
- Excellent organisational, prioritising and time management skills.
- Thoroughness and attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- To provide a high standard, confidential, effective and accurate administration service.
- Knowledge of Microsoft Office Packages and e-mail technology.
- Ability to adapt to change of circumstances in a fast-paced department.
- Flexibility to meet the needs of the service.
Desirable
- An understanding of discharge and patient flow processes at LTHT and wider systems.
- A knowledge of ordering systems including uniforms and general office needs.
Person Specification
Qualifications
Essential
- Good general standard of education and experience.
- GSCE or equivalent Grade C or above in English and Maths.
Experience
Desirable
- Previous NHS/hospital experience.
- Knowledge of NHS systems.
- Experience of organising meetings and minute-taking and/or live typing.
Additional Requirements
Essential
- Some flexibility regarding work pattern to cover service demand.
- Be willing to work within the Trusts policies, e.g. confidentiality, data protection, health and safety, etc.
- A willingness to undergo personal development and learn new skills.
- Awareness of training and development needs in relation to the post.
Skills & behaviours
Essential
- Professional attitude to work, diplomatic and calm under pressure.
- An excellent team player.
- Ability to communicate effectively and sensitively at all levels.
- Ability to work well under pressure.
- Excellent organisational, prioritising and time management skills.
- Thoroughness and attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- To provide a high standard, confidential, effective and accurate administration service.
- Knowledge of Microsoft Office Packages and e-mail technology.
- Ability to adapt to change of circumstances in a fast-paced department.
- Flexibility to meet the needs of the service.
Desirable
- An understanding of discharge and patient flow processes at LTHT and wider systems.
- A knowledge of ordering systems including uniforms and general office needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
