Job summary
An
exciting & unique opportunity has arisen for someone to join our small
team. We are looking for someone who can help us shape & implement our
new support and information service for cancer patients and their families
& friends, while at the same time provide our clinical colleagues with a
bespoke service to help them & their service. A yearlong assessment of our service &
the needs of our service users and clinical teams has been undertaken and we
are now working through the recommendations from that; to help shape our
service which is going live in September 2025.
As
part of the Corporate Cancer Team, we support and help our cancer teams to
deliver quality and timely, patient focused cancer care. We are committed to
working in line with the values described in The Leeds Way Values to make
work rewarding as well as challenging.
Main duties of the job
You
will play an important part in managing and developing our existing support
services alongside the implementation of the new service described above.
The
post-holder must be able to demonstrate excellent organisational,
interpersonal and communication skills, work well under pressure and on their
own initiative. We require an individual with administrative experience,
competent IT skills and strong attention to detail. They must also be empathetic and able to
listen to patients & their carers and signpost them appropriately.
We
strongly recommend that you read the Job Description and addendum thoroughly
and research the role in detail prior to completing your application
form.
We
also encourage applicants to arrange a visit to our service prior to
interview.
About us
Join
our team in Leeds and become part of The Leeds Way sharing our vision and
values. Our Trust is recognised for
our staff engagement, great care and is rated GOOD by the Care Quality
Commission.
We
are one of the largest acute providers in the UK and our cancer services are
provided locally, regionally, and nationally.
The
Corporate Cancer Team aims to be fair and supportive with positive caring
teams who are champions of the Leeds Way Values. Our values are what makes us different from
other trusts. Our values have been
developed by our staff and set out what they see as important to how we work.
We
offer flexi a range of staff benefits.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
post holder will be responsible for the management of supportive care
services to support the development and delivery of Information, Care &
Support Services including:
Audit and evaluation of current
services to ensure they are meeting clients needs. Concentrating
specifically on the demographics of the client population.
Make links with community groups to
ensure services are appropriate for the users including diverse groups e.g.
age, disability, ethnicity.
Responsible for the initiation,
management and implementation of fundraising opportunities for the service,
within Trust guidelines.
Responsible for the supportive care
services provided through the service, ensuring all therapists are registered
with the appropriate professional body, insured and in possession of an
up-to-date honorary contract with LTHT.
Responsible for identifying
opportunities for expansion of services to include all areas of Cancer
services within the Trust and leading the implementation of those.
Responsible for the services
provided through the centre ensuring room allocation, therapist and diary
co-ordination.
Signposting patients to other
agencies.
Recruiting and managing volunteers
for the service.
Lead
on development projects.
Following assessment of clients
needs provide individualised information and support to clients verbally,
written or by phone, in a format that is appropriate to their needs.
Be responsible for the co
ordination, delivery and smooth running of support sessions provided by the
Information Care & Support Service.
Managing the administration team
and volunteers
Be able to manage own workload
without supervision.
Act autonomously within the
policies of the Trust.
Job description
Job responsibilities
The
post holder will be responsible for the management of supportive care
services to support the development and delivery of Information, Care &
Support Services including:
Audit and evaluation of current
services to ensure they are meeting clients needs. Concentrating
specifically on the demographics of the client population.
Make links with community groups to
ensure services are appropriate for the users including diverse groups e.g.
age, disability, ethnicity.
Responsible for the initiation,
management and implementation of fundraising opportunities for the service,
within Trust guidelines.
Responsible for the supportive care
services provided through the service, ensuring all therapists are registered
with the appropriate professional body, insured and in possession of an
up-to-date honorary contract with LTHT.
Responsible for identifying
opportunities for expansion of services to include all areas of Cancer
services within the Trust and leading the implementation of those.
Responsible for the services
provided through the centre ensuring room allocation, therapist and diary
co-ordination.
Signposting patients to other
agencies.
Recruiting and managing volunteers
for the service.
Lead
on development projects.
Following assessment of clients
needs provide individualised information and support to clients verbally,
written or by phone, in a format that is appropriate to their needs.
Be responsible for the co
ordination, delivery and smooth running of support sessions provided by the
Information Care & Support Service.
Managing the administration team
and volunteers
Be able to manage own workload
without supervision.
Act autonomously within the
policies of the Trust.
Person Specification
Skills & behaviours
Essential
- Understanding of local and national cancer information & support strategy.
- Knowledge of complementary & supportive therapies.
- Knowledge of patient information production
- Recruitment & management of volunteers
- Highly motivated and enthusiastic Ability to work independently and as part of a team.
- The ability to assess, prioritise and plan workload effectively
- Capable of lateral thinking
Desirable
- An understanding of the importance of providing clear accessible information for people with a life changing disease.
- Knowledge of cancer & cancer treatments.
- Knowledge of undertaking and reporting patient surveys.
- Experience of facilitating/leading group sessions (preferably patient focused)
- Multi-lingual or BSL would be a bonus
Qualifications
Essential
- Knowledge of health and wellbeing issues and services specific to cancer, acquired through training and experience.
- Fully conversant with Windows computer software including Word, Access, Excel, and Power point
Desirable
- Implementation of support service within NHS/Third Sector organisation.
- Experience of managing social media and internal information screens.
- Experience of setting up and maintaining databases.
Experience
Essential
- Excellent command of English in writing, reading and spoken
- Excellent interpersonal skills; verbal communication skills & listening skills
- Ability to communicate face to face or via TEAMS/telephone.
- Ability to communicate with a wide range of people in an empathetic way.
Desirable
- Experience of managing volunteers.
- Experience of working in health, social care, or voluntary services sector
Person Specification
Skills & behaviours
Essential
- Understanding of local and national cancer information & support strategy.
- Knowledge of complementary & supportive therapies.
- Knowledge of patient information production
- Recruitment & management of volunteers
- Highly motivated and enthusiastic Ability to work independently and as part of a team.
- The ability to assess, prioritise and plan workload effectively
- Capable of lateral thinking
Desirable
- An understanding of the importance of providing clear accessible information for people with a life changing disease.
- Knowledge of cancer & cancer treatments.
- Knowledge of undertaking and reporting patient surveys.
- Experience of facilitating/leading group sessions (preferably patient focused)
- Multi-lingual or BSL would be a bonus
Qualifications
Essential
- Knowledge of health and wellbeing issues and services specific to cancer, acquired through training and experience.
- Fully conversant with Windows computer software including Word, Access, Excel, and Power point
Desirable
- Implementation of support service within NHS/Third Sector organisation.
- Experience of managing social media and internal information screens.
- Experience of setting up and maintaining databases.
Experience
Essential
- Excellent command of English in writing, reading and spoken
- Excellent interpersonal skills; verbal communication skills & listening skills
- Ability to communicate face to face or via TEAMS/telephone.
- Ability to communicate with a wide range of people in an empathetic way.
Desirable
- Experience of managing volunteers.
- Experience of working in health, social care, or voluntary services sector
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
