Job responsibilities
The
post holder will manage the CSU, a large and complex clinical service
unit. Supporting the Clinical
Director, the post holder will be responsible for the overall delivery of
service, quality, financial and other targets as determined by the Executive
Directors. In partnership with the
Clinical Director and Head of Nursing, the post holder will be responsible
for business, workforce and financial planning within his/her own unit and
will work closely with other managers and clinicians to support Trust-wide
objectives.
JOB
DIMENSIONS
Responsible for the management of
identified clinical and/or related services within a CSU
Manage the performance of the CSU
against key targets and measures
Ensure that resources are deployed
effectively and that robust processes are in place to support the provision
of efficient, high quality, services
Responsible for relevant capital
programmes and associated budgets
Ensuring Staff, Patient &
Public involvement in service development
Developing and sustaining capacity
and capability in the CSU
Ensure that the clinical activities
are appropriately recorded in order to maximise income opportunities related
to service provision
Engaging on behalf of the CSU with
internal and, where appropriate, external stakeholders; promoting partnerships
and co-operative working
Ensure business continuity and risk
management arrangements are in place in the CSU
Contribute to the delivery of
divisional and Trust objectives
KNOWLEDGE,
SKILLS AND EXPERIENCE REQUIRED
Proven leadership skills in a complex,
challenging environment
Educated to Masters level and evidence of continuing
professional development at this level
Management qualification or post
graduate diploma
Evidence of extensive successful
senior management experience in a complex /multi disciplinary organisation
Knowledge and experience of a wide
range of management disciplines, including finance, people management,
commissioning, risk management, performance management, service improvement
and change management
Highly developed communication and
facilitation skills
Personal resilience and ability to
prioritise work in a complex environment and meet challenging deadlines
through effective time/workload management
Experience of managing
multi-stranded situations where there may be conflicts of opinions involving
a wide range of stakeholders.
Ability to make judgements and
decisions leading to resolution through effective negotiation/problem solving
Strong analytical skills; literacy,
IT and numeracy skills with the ability to produce a range of documents or
presentations for a wide variety of audiences
Demonstrates a sound understanding
of NHS priorities, including National, Local and Trust Targets applicable to
an acute hospital
THE
LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
Additionally,
the following are core values which relate specifically to this post:
Commitment to ensuring the delivery
of high-quality evidence-based care
Professional image and positive
approach to problem solving.
Maintain and promote positive
working relationships with others
Commitment to own personal and
professional development and the development of others within the team.
Honesty and integrity, with a
positive attitude to change.
Tolerance, understanding, tact and
diplomacy
Transparency in decision making
Positive and proactive towards
staff and patients.
Promotes a culture of equality,
mutual respect and diversity
Leeds
Teaching Hospitals NHS Trust is part of the West Yorkshire Association of
Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across
West Yorkshire and Harrogate working together to provide the best possible
care for our patients.
By
bringing together the wide range of skills and expertise across West
Yorkshire and Harrogate we are working differently, innovating and driving
forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS
Trust this is your opportunity to be a part of that change.
WYAAT
is the acute sector arm of the West Yorkshire and Harrogate Health and Care
Partnership, one of the largest integrated care systems in the country. The
Partnerships ambition is for everyone to have the best possible health and
wellbeing, and the work of WYAAT, and each individual trust, supports that
ambition.
CORE
BEHAVIOURS AND SKILLS
Strong, inclusive leadership style,
team building
Ability to work under significant
pressure and to demanding timescales.
Maintain systems for keeping
abreast of changes in the NHS
Commitment to team working with the
ability to take personal responsibility for difficult decision making.
Proven ability to deliver service
redesign in complex services involving multiple professional disciplines
Awareness of strategic direction
and ensure local business plans take account of the overall direction of the
Trust; proven track record in the development and delivery of business plans
and business development cases which take account of the organisations
strategic direction
Ability to broker agreements across
organisational boundaries to deliver agreed pathways and processes.
Ability to lead service redesign
projects within a multi-disciplinary environment
CORE
KNOWLEDGE AND UNDERSTANDING
Comprehensive knowledge of NHS
Improvement Plan and timescales for delivery
Sound knowledge and understanding
of developing and presenting effective business cases.
Understanding of Standing Orders,
Standing Financial Instructions and Clinical Governance arrangements
Capital and Corporate Planning
procedures
Understanding of relevant National
Service Frameworks, NICE guidance and other governance initiatives and how
they impact on services in the CSU
Understanding of key Policies and
Procedures e.g., HR/Risk Management/Clinical Governance.
Commissioning, contracting and
service agreements to include payment by results
Understanding of management and
operational arrangements in the Trust and wider health community e.g.,
CCGs, Specialist Commissioning and the Independent Sector.
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
Manage the performance of the CSU,
providing regular reports to the Clinical Director
Management of delegated pay and
non-pay budgets (over £100M)
maintaining financial balance
Responsible for ensuring robust
processes are in place for patient administration and to record and code
activity within the CSU, ensuring income is received.
Leads the development of business
cases whether for changes to service, new equipment or new posts
Line management of CSU staff from a
range of disciplines and covering a range of specialties, Business/Patient
Service Manager(s) and other departmental managers and professional leads (as
appropriate to the CSU)
Ensure regular and effective
appraisal and personal development planning for all CSU staff
Leads service planning and strategy
within the CSU, engaging with Clinical Directors, Matrons and corporate
functions
Ensures the involvement of
patients, staff and other stakeholders in service planning and development
including communicating major change to staff and other stakeholders
Responsible for ensuring that local
and national policies are properly and consistently interpreted and
implemented within the CSU
Responsible for agreeing and
delivering Service Level Agreement contracts in conjunction with corporate
services and other stakeholders
Develop management capability
within the team, providing supervision, coaching and mentorship to others and
supporting managers in this process
Responsible for ensuring that
conduct, poor performance/capability and grievance issues are addressed
within the CSU in line with Trust policy.
Responsible for co-ordinating and
maintaining the CSU risk register and agreeing actions plans to manage risks
Responsible for ensuring complaints
relating to services are managed within local and national standards and
action plans are agreed, implemented and monitored to ensure learning within
the CSU and wider Trust
Responsible for ensuring Serious
Untoward Incidents or other serious incidents are reported, investigated,
resolved and recorded in line with policy
Works jointly with the Clinical
Director, Head of Nursing, and other clinical staff to ensure there is a clinical
audit programme in place. Identify areas of practice that are to be subject
to clinical audit in conjunction with Clinical Director and Head of
Nursing, and delegate appropriate
resources to undertake this work
Support Matrons in ensuring that the Patient & Public
Involvement Initiative is implemented within the CSU
Identifies and leads projects to
modernise and improve service delivery and patient access. Ensure service is
managed and supports the most effective patient pathways working with other
services to secure a whole systems approach to patient care
Take part in the Senior Managers on
call rota, ensuring that senior managers and clinicians within the CSU are
equipped to act in the event of MAJAX
Lead specific project work as directed
by the Clinical Director and support others within the CSU in this process
Deputise for the Clinical Director,
as directed
Contribute to Trust-wide policy
and/or policy development as delegated
