Leeds Teaching Hospitals

Clerical Officer/Receptionist (XN02)

The closing date is 01 August 2025

Job summary

We are seeking a professional, motivated and hardworking team player to join our Paediatric Scheduling Team at Leeds Childrens Hospital. The post holder will assist in the co-ordination scheduling of children's surgery based at Leeds General Infirmary.

The successful applicant should possess excellent communication skills, a desire to learn and be part of a successful team. Applicants should have previous administration and clerical experience, NHS experience is desirable but not essential, be educated to GCSE standard (or equivalent) and have good computer and digital skills.

This post is based in a busy, friendly department, and you will be expected to prioritise and undertake multiple tasks. The ability to work on your own initiative, as well as within a team is required.

This post is full time (37.5 hours) and has flexible working with an element of remote working and a base in Leeds Childrens Hospital.

For more information, please contact Sabbah Akram (Scheduling Co-ordinator)

E-mail :sabbah.akram@nhs.net

Phone0113 392 6816

Main duties of the job

This role provides a high standard of clerical service , adhering to departmental guidelines and policies.

To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required.

About us

THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

11 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Subject to the pay award

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

C9298-CHI-0378a

Job locations

Leeds General Infirmary

Martin Wing

Leeds General Infirmary

Leeds

LS2 9NS

Job description

Job responsibilities

CORE BEHAVIOURS AND SKILLS

The post holder will be honest, reliable & professional and demonstrate the behaviours outlined by the Trust. They must ensure that professional attitudes and standards are maintained.

They will have a commitment to team working, creating good interpersonal relationships and working atmosphere so that 2-way discussion, learning and development of the whole team can occur.

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

To provide a full appointment booking system for the Paediatric Scheduling Team.

Book patient appointments according to departmental policy.

Communicate appointments to patients and families directly via telephone

Amend appointments where necessary and ensure amendments communicated to relevant people .

Deal with ad-hoc queries from staff and patients regarding patient appointments

Provide routine non-clinical advice to families/patient's seeking help from clinical staff where appropriate.

Use patient scheduling system to book /amend appointments and provide activity reports as appropriate.

Job description

Job responsibilities

CORE BEHAVIOURS AND SKILLS

The post holder will be honest, reliable & professional and demonstrate the behaviours outlined by the Trust. They must ensure that professional attitudes and standards are maintained.

They will have a commitment to team working, creating good interpersonal relationships and working atmosphere so that 2-way discussion, learning and development of the whole team can occur.

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

To provide a full appointment booking system for the Paediatric Scheduling Team.

Book patient appointments according to departmental policy.

Communicate appointments to patients and families directly via telephone

Amend appointments where necessary and ensure amendments communicated to relevant people .

Deal with ad-hoc queries from staff and patients regarding patient appointments

Provide routine non-clinical advice to families/patient's seeking help from clinical staff where appropriate.

Use patient scheduling system to book /amend appointments and provide activity reports as appropriate.

Person Specification

Qualifications

Essential

Grade D GCSE English + Maths or Level 2 Functional Skills equivalent

Desirable

Grade C English + maths

Skills & behaviours

Essential

Good organisational ability Excellent interpersonal and communication skills Able to work as part of a team Open to learning and willing to undertake training as required Flexible approach Self-motiva

Experience

Essential

Basic computer skills Experience of working with people Knowledge of a wide range of administrative procedures.

Desirable

Working in large organisations Experience of working with people in healthcare setting Experience of computerized appointment booking systems ECDL

Person Specification

Qualifications

Essential

Grade D GCSE English + Maths or Level 2 Functional Skills equivalent

Desirable

Grade C English + maths

Skills & behaviours

Essential

Good organisational ability Excellent interpersonal and communication skills Able to work as part of a team Open to learning and willing to undertake training as required Flexible approach Self-motiva

Experience

Essential

Basic computer skills Experience of working with people Knowledge of a wide range of administrative procedures.

Desirable

Working in large organisations Experience of working with people in healthcare setting Experience of computerized appointment booking systems ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Martin Wing

Leeds General Infirmary

Leeds

LS2 9NS

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Martin Wing

Leeds General Infirmary

Leeds

LS2 9NS

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)