Job summary
Expected Shortlisting
Date
16/07/2025
Planned Interview
Date
23/07/2025
An
exciting opportunity has arisen for an Assistant Patient Service Coordinator
to join our Dermatology team at Chapel Allerton Hospital.
The
service is based in the Department Dermatology, Leeds Teaching Hospitals NHS
Trust.
The
Dermatology service provides regional services including Laser and
Phototherapy services. Additionally, the service provides skin cancer care,
including surgical services.
We
are entirely committed to the Leeds Way values and expect all staff to
demonstrate these values in every aspect of their role.
The
post will manage administrative and clerical staff to support in the delivery
of the clinical service within Dermatology. The post holder will be expected
to work closely with the management team, to support and implement service
developments, manage access targets and review departmental systems to manage
the patient pathway more effectively.
Main duties of the job
The
Assistant PSC will provide a high quality service in line with Trust
standards and be able to communicate sensitivity and effectively with a wide
range of people including medical staff, patients and colleagues. Support the
Patient Services Co-ordinator and the Business Manager in delivering the
services for the speciality.
The
Assistant PSC will manage their defined areas within the speciality and will
be responsible for prioritising work, developing staff, reviewing working
practices to ensure the effective running of the department and effective
communication structures are implemented.
About us
Leeds
Teaching Hospitals NHS Trust is part of the West Yorkshire Association of
Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across
West Yorkshire and Harrogate working together to provide the best possible
care for our patients.
By
bringing together the wide range of skills and expertise across West
Yorkshire and Harrogate we are working differently, innovating and driving
forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS
Trust this is your opportunity to be a part of that change.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
post-holder will provide managerial support to administrative and clerical
staff on relevant sites within the Trust. You will be responsible for the day
to day operational management of patient administration and access services
for the Dermatology service, Chapel Allerton Hospital (CSU). You will ensure
the provision of a highly effective patient administration service within the
CSU by reviewing working practices to ensure the effective running of the
department and effective communication structures are implemented. In addition you will ensure that
appropriate systems are in place to enable the CSU to achieve patient
delivery targets and that the processes/procedures comply with legislation
requirements covering Health & Safety, Data Protection and
Confidentiality.
You
will also provide support and advice on patient administration/delivery
related issues to core members of the clinical and administrative management
team.
The
post-holder will be expected to be diplomatic, self-motivated and
enthusiastic with a professional attitude.
The
post-holder will be expected to be a good team player, with the ability to
work flexibly in a diverse and demanding environment to meet the evolving
needs of the department.
To
support and guide their team, including the development of SOPs (Standard
Operating Procedures).
To
provide a high standard confidential, effective and accurate administration
service.
Communicate
sensitively and effectively with patients, relatives, colleagues and all
other healthcare professionals themselves and through management of their
staff.
Respect
the working environment, to be responsible for ones own acts and omissions in
relation to Health & Safety.
Responsible
for appropriate use of equipment within the working environment.
A
willingness to undergo all training requirements necessary for the post
The
post-holder is expected to be honest, fair and consistent in their approach
and to accept responsibility for ones own achievements, acts and omissions.
Respect
confidentiality in line with National, Trust and local policies and
guidelines.
A
positive and professional attitude.
Committed
to providing the highest quality of administrative support themselves and
through management of their staff.
To
promote, support and work towards the delivery and achievement of the Trusts
and departments objectives.
Maintain
and improve quality of service.
A
business like appearance.
Commitment
to own personal & professional development as agreed with their line
manager.
Commitment
to their teams personal & professional development.
Job description
Job responsibilities
The
post-holder will provide managerial support to administrative and clerical
staff on relevant sites within the Trust. You will be responsible for the day
to day operational management of patient administration and access services
for the Dermatology service, Chapel Allerton Hospital (CSU). You will ensure
the provision of a highly effective patient administration service within the
CSU by reviewing working practices to ensure the effective running of the
department and effective communication structures are implemented. In addition you will ensure that
appropriate systems are in place to enable the CSU to achieve patient
delivery targets and that the processes/procedures comply with legislation
requirements covering Health & Safety, Data Protection and
Confidentiality.
You
will also provide support and advice on patient administration/delivery
related issues to core members of the clinical and administrative management
team.
The
post-holder will be expected to be diplomatic, self-motivated and
enthusiastic with a professional attitude.
The
post-holder will be expected to be a good team player, with the ability to
work flexibly in a diverse and demanding environment to meet the evolving
needs of the department.
To
support and guide their team, including the development of SOPs (Standard
Operating Procedures).
To
provide a high standard confidential, effective and accurate administration
service.
Communicate
sensitively and effectively with patients, relatives, colleagues and all
other healthcare professionals themselves and through management of their
staff.
Respect
the working environment, to be responsible for ones own acts and omissions in
relation to Health & Safety.
Responsible
for appropriate use of equipment within the working environment.
A
willingness to undergo all training requirements necessary for the post
The
post-holder is expected to be honest, fair and consistent in their approach
and to accept responsibility for ones own achievements, acts and omissions.
Respect
confidentiality in line with National, Trust and local policies and
guidelines.
A
positive and professional attitude.
Committed
to providing the highest quality of administrative support themselves and
through management of their staff.
To
promote, support and work towards the delivery and achievement of the Trusts
and departments objectives.
Maintain
and improve quality of service.
A
business like appearance.
Commitment
to own personal & professional development as agreed with their line
manager.
Commitment
to their teams personal & professional development.
Person Specification
Experience
Essential
- Customer focussed/customer service skills
- Waiting list and capacity management skills
- Thorough knowledge of patent Administration Processes
Desirable
- An understanding of NHS/Trust protocols/policies and procedure
- Experience of staff management including recruitment and retention
Skills and Behaviours
Essential
- Ability to train, develop and motivate staff
- Ability to work well under pressure
Qualifications
Essential
- Good general standard of education and experience
Person Specification
Experience
Essential
- Customer focussed/customer service skills
- Waiting list and capacity management skills
- Thorough knowledge of patent Administration Processes
Desirable
- An understanding of NHS/Trust protocols/policies and procedure
- Experience of staff management including recruitment and retention
Skills and Behaviours
Essential
- Ability to train, develop and motivate staff
- Ability to work well under pressure
Qualifications
Essential
- Good general standard of education and experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
