Leeds Teaching Hospitals

Clerical Officer/Receptionist (XN02)

The closing date is 30 June 2025

Job summary

Leeds Teaching Hospitals Trust are looking for a number of dynamic and inspiring individuals who will bring enthusiasm for change and a willingness to adopt new technologies and ways of working.

This post will be within the Admissions Department and will be based at the The Chapel Allerton Hospital.

Candidates will have the ability to be flexible and have an open, supportive working relationship with the staff in their teams to encourage professional development.

This role provides a high standard of clerical service and, where necessary, reception duties to the Clinical Service Units, adhering to departmental guidelines and policies.

To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required

We offer support through a structured period of induction, and training will be given along with opportunities for professional development in a supportive environment.

Main duties of the job

Band 2 Clerical Officer - Admissions Department - Chapel Allerton Hospital

The Clerical Officer is expected to provide an efficient, effective and accurate administration and reception service in line with the policy statements provided in the Trusts Patient Access policies, to support the delivery of high standard and cost effective treatment for patients

About us

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

09 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9298-CAH-095

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Job description

Job responsibilities

To work within the Trusts admission environment to facilitate the smooth, and efficient delivery of the patient administration pathway from the decision to admit the patient and throughout the inpatient process.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Good Basic Standard of Education demonstrating excellent communication skills and numeracy.

Desirable

Minimum of 5 GCSE, NVQ or the equivalent qualifications.

Experience

Essential

Experience of working in an office environment. (This includes work experience at school or college)

Desirable

Experience Working with Patients in an administrative environment.

Skills & behaviours

Essential

Fair, honest and consistent in their approach.
Diplomatic, self-motivated and enthusiastic with a professional attitude

Desirable

Ability to use the Trusts Patient Administration system
Basic computer literacy and willingness to further computer skills.

Person Specification

Qualifications

Essential

Good Basic Standard of Education demonstrating excellent communication skills and numeracy.

Desirable

Minimum of 5 GCSE, NVQ or the equivalent qualifications.

Experience

Essential

Experience of working in an office environment. (This includes work experience at school or college)

Desirable

Experience Working with Patients in an administrative environment.

Skills & behaviours

Essential

Fair, honest and consistent in their approach.
Diplomatic, self-motivated and enthusiastic with a professional attitude

Desirable

Ability to use the Trusts Patient Administration system
Basic computer literacy and willingness to further computer skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)