Project Co-ordinator - Pathway Navigator (XN04)

Job description

Job responsibilities

JOB PURPOSE/SUMMARY

To provide administrative and clerical support to the hepatology Department in Abdominal, Medicine and Surgery (AMS) CSU

The Project Co-ordinator - Pathway Navigator will support the delivery of Hepatocellular Carcinoma (HCC) surveillance where people at high risk of liver cancer are monitored on liver surveillance pathways. He/she will also be responsible for inputting data onto the departmental database system and producing reports as required. The post holder will be expected to arrange and plan her/his own work on a day-to-day basis within the overall demands and priorities of the department.

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Communication is key in this role as individuals will need to liaise with admin staff, clinicians, other departments within the Trust. There will be patient contact face to face and over the phone, therefore we need an individual with excellent communication skills, someone who is professional and friendly when dealing with colleagues and patients. The individual must be efficient ensuring that all tasks dealt with, and any queries received are answered or sign posted to the correct department or person in a timely manner or are resolved effectively.

You will need to have a flexible approach to work, be highly organised, enjoy working individually as well as part of a larger team and have good keyboarding skills and the ability to use excel to an intermediate level as a lot of the work will be using excel and producing data reports. Knowledge of hospital patient administration system is desirable but not essential as training will be given.

Work with the radiology department book patient surveillance appointments

Following up patients who DNA appointments to determine the reason and where required link to peer support (if available) to enable to the patient to attend rescheduled appointments

Work in a multidisciplinary team supporting the liver pathways from primary care into secondary care.

Provide day to day support for project activities which include project planning, risk and issue management, project reports

Design mechanisms for the collection, analysis and communication of complex data/information sets.

Ability and experience to carry out administrative duties such as filing, photocopying, mail handling, diary management, arranging meetings and events, taking minutes and following up actions where required.

Develop local policies and working procedures to ensure all documentation and data entry episodes follow the agreed standards of best practise.

Maintain reporting and monitoring systems to allow ease of access to current data on the project.

Ensure there are appropriate archive systems that allow the tracing of key decisions and audit trails.

Support evaluation of changes made by data collection, analysis and interpretation.

Contribute to the development and implementation of training programmes.

Provide day-to-day support for project activities including supporting the project, planning and monitoring patient attendance.

To support the team in the development and monitoring of activities related to HCC

Gather, analyse and evaluate information to reach sound decisions and provide complete and accurate presentations or reports by producing documents in a range of formats e.g., Word, Excel and PowerPoint.

Design mechanisms for the collection and analysis and communication of complex data/information sets.

Ensure lessons identified are logged and appropriately circulated.

Ensure effective communications are carried out in accordance with project communication plans.

To support the clinical and administrative teams working on the Community liver health checks project.

Maintain project documentation in line with the programme quality assurance framework.

Develop local policies and working procedures to ensure all documentation, data entry episodes follow the agreed standards of best practise.

Maintain reporting and monitoring systems to allow ease of access to current data on the project.

Other duties as commensurate with the grade and role as agreed with line manager.

THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centered

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values

Additionally, the following are core values which relate specifically to this post:

Commitment to principles of equality and diversity.

Commitment to delivering quality services.

Importance of maintaining confidentiality.

Honesty and integrity.

INFECTION CONTROL

The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.

HEALTH AND SAFETY / RISK MANAGEMENT

All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system

EQUALITY AND DIVERSITY

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT

The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.

COMMUNICATION & WORKING RELATIONSHIPS

The post holder will be expected to establish, maintain and respect good working relationships and communication with both internal and external organisations, institutions and individuals with whom they come into contact, including those associated with the specialty area and as appropriate within the role. The post holder will be expected to represent themselves and the service in a professional, courteous and respectful manner at all times.

Person Specification

Experience

Essential

• The post holder must understand and have experience of project management approaches. It is essential that they have an understanding and working knowledge of the NHS plan and policies
• Significant experience working in a structured project environment.
• Evidence of experience gained working on change management project/s or can demonstrate a good understanding of change management principles.
• Ability to recognise project risks or issues and the implication for the project.
• Ability to plan and organise complex activities, formulating and adjusting plans as necessary.
• Evidence of working autonomously within the constraints of agreed policy & procedure.
• Knowledge of the project management methodology.
• Experience of working in or with multidisciplinary teams.
• Knowledge of the Data Protection Act and patient / staff confidentiality requirements.

Desirable

• Working in a Health or Social Care environment. Knowledge of the NHS recruitment and retention agenda
• An understanding of NHS policy and procedure. Experience of working in the health or social care sector

Qualifications

Essential

• Diploma level qualification or equivalent gained by experience and training. Evidence of continued personal development.

Desirable

• Degree or equivalent gained by experience and training ECDL.

Qualifications

Essential

• Diploma level qualification or equivalent gained by experience and training. Evidence of continued personal development.

Desirable

• Degree or equivalent gained by experience and training ECDL.

Skills and Behaviours

Essential

• Ability to recognise risks or issues and their implication. Ability to plan and organise complex activities. Ability to prioritise and organise own workload.
• Ability to work on own initiative and to stringent deadlines. Ability to communicate effectively at all levels. Confident in dealings with directors, managers and clinical staff.
• Capable of working with all level and disciplines of staff within various project teams.
• Ability to work in different environments. Ability to work across a range of Project strands. A willingness to adopt flexible working patterns.
• Pro-active. Reliable. Team worker. Professional attitude.
• Has a pro-active approach Willingness to assist patients or their relatives during incidental contact.

Desirable

• Can demonstrate good organisational and time management skills. Negotiation skills. Ability to work to deadlines
• Ability to analyse complex data and communicate findings either by presentation or written report.
• IT literate in the use of MS Office products Word, Excel & PowerPoint. Email technology

Other Criteria

Essential

• Good communicator (written & verbal). Good interpersonal skills. Good organisational skills.
• Ability to work with staff at all levels. Advanced keyboard skills. Ability to take and transcribe formal meeting minutes.
• Ability to manage several activities and deal with frequent interruptions. Taking and transcribing formal meeting minutes.
• Frequent transporting and setting up of equipment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)