Job summary
An
exciting opportunity has arisen for an enthusiastic and patient centred
individual to join Colorectal Surgery in the role of Admissions Officer. The
post holder will be required to work as part of a team providing a service
for elective and planned admissions and providing support to patients,
relatives, and clinical teams, ensuring that the pathway is as seamless as
possible for patients.
Applicants
should have a responsible attitude, be proactive, and demonstrate using
initiative. Excellent communication skills are essential to the success of
this role as you will be required to liaise with staff members across the
multi-disciplinary team.
This
is a full-time permanent position based at St. James Hospital.
For
further information please contact Marie Roberts, Assistant Business Manager
marie.roberts3@nhs.net or Samuel Storey Samuel.storey1@nhs.net Assistant
Patient Services Coordinator
.
Main duties of the job
The
postholder will be responsible for scheduling inpatient and day case theatre
sessions for 12 Colorectal Consultants, alongside their team. This will
involve liaising with the clinical team to identify appropriate patients and
contacting the patients to confirm dates, in addition to using various pieces
of software to ensure the correct information is available for the wider
team. There will be considerable phone contact with patients and clinical
staff. There is also the requirement to take part in scheduling meeting as
well as updates with management around waiting list times and targets.
About us
Leeds
Teaching Hospitals NHS Trust is part of the West Yorkshire Association of
Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across
West Yorkshire and Harrogate working together to provide the best possible
care for our patients.
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
Skills/knowledge
Essential
Proficiency in the use of Microsoft
Office or equivalent.
Diary management of the team.
Experience of using spread sheets
and databases, and setting up databases.
Understanding of the NHS and the
organisation.
Applicants will be required to
demonstrate interpersonal skills with the ability to communicate clearly and
effectively at all levels.
Applicants will be required to
demonstrate previous experience in dealing with the general public.
Ability to prioritise, plan and organise
own workload.
Ability to use and act on own
initiative.
Ability to work as part of a team
and adapt to the requirements of team members.
Demonstration of enthusiasm for the
post.
Understanding of the need for
confidentiality and discretion at all times.
Flexible approach to working
practices.
Applicants will be required to
demonstrate the ability to exercise judgement when dealing with patient
enquiries to evaluate the situation and resolve problems.
Applicants will have excellent
organisational skills with the ability to work both independently and as part
of a team, prioritise workload, work under pressure, multi-task and meet
deadlines.
Applicants will be educated to GCSE
standard (or equivalent) English language grade C or above.
Applicants will have experience of
using IT applications in a Windows based environment and email.
.
This
is essential the form will be returned if not completed
Job description
Job responsibilities
Skills/knowledge
Essential
Proficiency in the use of Microsoft
Office or equivalent.
Diary management of the team.
Experience of using spread sheets
and databases, and setting up databases.
Understanding of the NHS and the
organisation.
Applicants will be required to
demonstrate interpersonal skills with the ability to communicate clearly and
effectively at all levels.
Applicants will be required to
demonstrate previous experience in dealing with the general public.
Ability to prioritise, plan and organise
own workload.
Ability to use and act on own
initiative.
Ability to work as part of a team
and adapt to the requirements of team members.
Demonstration of enthusiasm for the
post.
Understanding of the need for
confidentiality and discretion at all times.
Flexible approach to working
practices.
Applicants will be required to
demonstrate the ability to exercise judgement when dealing with patient
enquiries to evaluate the situation and resolve problems.
Applicants will have excellent
organisational skills with the ability to work both independently and as part
of a team, prioritise workload, work under pressure, multi-task and meet
deadlines.
Applicants will be educated to GCSE
standard (or equivalent) English language grade C or above.
Applicants will have experience of
using IT applications in a Windows based environment and email.
.
This
is essential the form will be returned if not completed
Person Specification
Skills & Behaviours
Essential
- Fair, honest and consistent in their approach.
- Diplomatic, self-motivated and enthusiastic with a professional attitude.
- Communicate sensitively and effectively.
- A good team player, with the ability to work independently and flexibly in a diverse and demanding environment
Desirable
- Ability to use the Trust Patient Administration system +PPM
Qualifications
Essential
- Good Basic Standard of Education demonstrating excellent communication skills and numeracy
Desirable
- Minimum of 5 GCSE, NVQ or the equivalent qualifications
Experience
Essential
- Experience of working in an office environment. (This includes work experience at school or college)
Desirable
- Experience Working with Patients in an administrative environment
Person Specification
Skills & Behaviours
Essential
- Fair, honest and consistent in their approach.
- Diplomatic, self-motivated and enthusiastic with a professional attitude.
- Communicate sensitively and effectively.
- A good team player, with the ability to work independently and flexibly in a diverse and demanding environment
Desirable
- Ability to use the Trust Patient Administration system +PPM
Qualifications
Essential
- Good Basic Standard of Education demonstrating excellent communication skills and numeracy
Desirable
- Minimum of 5 GCSE, NVQ or the equivalent qualifications
Experience
Essential
- Experience of working in an office environment. (This includes work experience at school or college)
Desirable
- Experience Working with Patients in an administrative environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
