Business Manager (XN07)

Job description

Job responsibilities

To manage the Rob Burrow Centre for MND, ensuring the delivery of high-quality, patient-centred care for individuals living with Motor Neurone Disease. The post holder will oversee the multidisciplinary team and coordinate services. The role involves strategic planning, service development, and collaboration with internal and external stakeholders, including charities such as MNDA and Leeds Hospital Charity Fund to improve outcomes for patients and their families.

The post holder provides management support to the CSU or a component part of the CSU. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.

The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are achieved simultaneously.

Devolved responsibility for both pay and non pay budgets in the CSU

Responsible for staff who may work Trust-wide across several disciplines and clinical specialties.

Assist in the performance management of the Centre

Line manage administrative, clerical and secretarial staff within the Centre, and take management responsibility for their personal development and performance review

Responsible for the procurement of medical and scientific capital equipment

Assist in the operational aspects of major service and capital planning

Contribute to developing and sustaining capacity and capability in the Centre

Lead specific project work on behalf of the Director of the Rob Burrow Centre

Deputise for the Director of the Rob Burrow Centre, as directed

Key Responsibilities

1. Service Delivery and Management:

Manage the day-to-day operations of the MND Care Centre, ensuring efficient and effective service delivery.

Develop and implement care pathways in line with national standards and best practices.

Develop a holistic programme for therapies for patients and carers, working closely with the Leeds Hospitals Charity and the Hospital Volunteering Team

Develop a childrens and young peoples programme with the family support worker for wellbeing and healing for patients, families and their carers.

Monitor and evaluate service performance, identifying areas for improvement.

Act as a key point of contact for patients, families, and carers, providing support to access services at the centre via a dedicated email/telephone.

Ensure smooth running of clinical work and MDTs at the Rob Burrow Centre.

Ensure smooth running and support the development of a world class MND educational programme for patients and healthcare staff

Support the MND research programme operating out of the Rob Burrow Centre for MND both locally, regionally, nationally and internationally.

Team Management

Manage staff (e.g. receptionist, volunteers, porters etc.)

Foster a positive and collaborative working environment.

Ensure staff are compliant with mandatory training.

Partnership Working:

Build and maintain strong relationships with external stakeholders, including charities such as the Leeds Hospitals Charity, Leeds Rhinos, the MND Association, social care providers, university, healthcare organisations, and external fundraisers.

Engage with community stakeholders on holistic aspects and social events for patients and families e.g. concerts, gardening days

Quality and Governance:

Ensure compliance with CQC standards, NHS policies, and legal requirements.

Co-ordinate audits, research, and service evaluations to improve care quality.

Manage risk and ensure safeguarding procedures are followed.

Management of security of the building.

Financial and Resource Management:

Manage the budget and resources of the MND Care Centre effectively.

Identify opportunities for funding and resource allocation to support service development.

Assist in applications for grant funding renewal.

Education and Training

Assist in setting up regular study/training days for healthcare professionals.

See attached job description for full details.

Person Specification

Behaviour & Skills

Essential

• Ability to work under significant and sustained pressure and to highly demanding and often conflicting timescales.
• Ability to maintain systems for keeping abreast of changes in the NHS and their impact on the Directorate
• Commitment to team working with the ability to take personal responsibility for difficult decision making
• Ability to monitor, maintain and improve service delivery
• Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust
• Ability to communicate and network effectively, negotiate and influence others taking into account the multi-professional and organisational cultures
• Highly developed communication skills to enable the development of workforce and capacity planning and ensure that departmental business plans and continually changing service plans and schedules are updated to meet service needs
• Ability to produce a range of documents to varying audiences, both internal and external to the Trust some of which is of a confidential, sensitive or contentious nature
• Possess change management skills to include service reconfiguration
• Ability to establish processes and systems within the Directorate to develop and monitor financial and business plans across specialist services working collaboratively with other Directorates
• Negotiation and influencing skills and diplomacy
• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
• Working well under pressure of time and resources
• Fair, honest and consistent in approach
• Self-management, demonstrating resilience
• Negotiation and influencing skills and diplomacy
• Ability to communicate in a complex service
• Evidence of developing effective working relationships within and beyond employing organisation
• Effective team leader and team player

Qualifications

Essential

• Educated to degree level or equivalent professional qualification.
• Evidence of commitment to continuing professional development, including a management qualification or post graduate diploma.
• Career progression through continuing professional development.
• Willingness to undertake training and development as identified through the Personal Development Process

Desirable

• Masters level in a related field.

Experience

Essential

• Demonstrates an understanding of both the NHS culture and of the cultures of the different health professional groups
• Sound understanding of the NHS modernisation agenda to include priorities from the Department of Health, Monitor, Healthcare Commission, National, Local and Trust Targets
• Work within the Trusts Standing Orders and Standing Financial Instructions and Clinical Governance arrangements
• Work within the Trusts Capital and Corporate Planning procedures
• Understanding and experience of effective information analysis, data interpretation and presentation, and software applications essential for communicating business, finance and workforce plans
• Good sound knowledge and understanding of writing comprehensive business cases
• Work within the Trusts HR guidance and toolkits for HR processes to include workforce planning, recruitment and selection, honorary contracts
• Understanding of Trust Policy and Procedure, e.g. HR/Risk Management/Clinical Governance
• Understanding of Commissioning, contracting and service agreements to include payment by results
• Understanding of management and operational arrangements in the Trust
• Knowledge of the working of the NHS and wider healthcare system within England
• Understanding of the NHS modernisation agenda.
• Knowledge and practical understanding of financial and commissioning frameworks
• Workforce and capacity planning, managing waiting lists and developing business cases
• Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and toolkit; Attendance Management
• Experience of middle management level
• Specialist knowledge of managing multi-professional teams underpinned by formal management training
• Successful operational management in a multi-professional environment
• Day-to-day people management including appraisal and objective setting, recruitment and retention
• Management of complex budget
• Operational planning and implementation including strategic planning and options appraisal, and change management
• Recruitment, selection and retention of senior key personnel within the organisation; attendance management; appraisal and objective setting; disciplinary and grievance across multi-professional boundaries
• Experience of middle management level
• Evidence of successful operational management in a multi-professional environment
• Experience of day-to-day people management and ability to develop others
• Experience of budget planning and management
• Operational planning and implementation
• Understanding of the NHS modernisation agenda
• Demonstrates strong analytical skills, literacy and numeracy
• Experience of strategic planning and options appraisal
• Knowledge of financial and commissioning frameworks
• Knowledge and experience of workforce and capacity planning, managing waiting lists, and delivering business plans
• Experience in working in partnership with others to develop, implement and evaluate policies and strategies, including managing change.

Desirable

• NHS management experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Seacroft Hospital

York Road

Leeds

LS14 6UH

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)