Job summary
We
are looking to recruit an Ophthalmology Pathway Failsafe
Co-ordinators. The team will provide a comprehensive and quality failsafe
services to the designated departments within Ophthalmology at Leeds Teaching
Hospitals. The main focus of the role is to provide clinic and patient
management for allocated clinics to avoid delays in treatment. The successful
candidate will be motivated, flexible, organised, and enthusiastic to
improving the care we provide to Ophthalmology patients.
Responsibilities
will include coordinating the patient journey from referral to treatment
including long term follow-up within Ophthalmology sub-specialties to ensure
timely and effective delivery of patient care. Providing administrative
support across a range of Ophthalmology sub-specialties supporting the
department deliver across a range of performance indicators.
If
successful, you will work with Consultant and Service Lead colleagues to
improve sub-specialty pathway delivery to reduce the risk of avoidable
delays.
The post has 17.5 hours available. Candidates preference for working hours would be discussed during interview.
Main duties of the job
To
be the named pathway and failsafe co-ordinator for Ophthalmology
sub-specialties ensuring failsafe processes are in place to ensure avoidable
Delays
To
proactively manage the administration of patient pathways across a number of
Ophthalmology sub-specialties and to resolve appointment queries escalated by
the appointments centre and other service areas within the Trust and
community.
Work
with clinical and appointment centre administration and booking teams to
identifying capacity and utilisation of Ophthalmology sub-specialities to
ensure timely patient care is delivered.
Track
patients and actively manage patients clinical pathway to ensure
appointments, investigations, MDT discussion and treatments are conducted in
a timely manner consistent with their timed clinical pathway and expected
appointment scheduling.
Support
service improvement in relation to the administration and delivery of patient
pathways across all Ophthalmology sub-specialties as required.
As
a member of the Ophthalmology administration and failsafe team, to review and
manage the clinical rota. Ensure clinic numbers, clinic templates, booking
rules and the rotas are reviewed at regular intervals.
About us
Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.
By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All our actions and endeavours will be guided and evaluated through these values
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job description
Job responsibilities
Principal
Duties:
Proactively manage Ophthalmology,
Orthoptic, Optometry sub-specialty pathways to ensure patients receive timely
appointments within the expected scheduled time.
Manage and monitor outpatient
scheduling making the best use of capacity.
Act as a point of escalation to the
Ophthalmology administration and failsafe manager in conjunction with
Consultant sub-specialty leads if any concerns within clinic capacity or
patient care are identified.
Ensure the correct booking of
patient appointments within the sub-specialty, prioritising urgent patients
as requested by clinicians. This includes liaising with the appointments
centre, ensuring patients who do not attend are followed up appropriately at
the direction of the clinician.
Monitor and action incomplete
outcomes making sure clinics are cashed up within a timely manner.
To track patients through
Ophthalmology, implementing processes to ensure patients are not lost to
follow up and ensuring follow up appointments as necessary.
Identify potential capacity issues,
calculate and monitor average waiting times, ensure the clinic is marked with
Consultant annual leave, audit and study days and liaise with the General
Manager and Ophthalmology administration and failsafe manager.
Ensure clinic sessions are running
with maximum utilisation of capacity (filling cancellation slots as necessary
in conjunction with the appointments centre) in accordance with the agreed
speciality, consultant and clinic protocols.
To use the 18 week referral to
treatment (RTT) to manage all outpatient sub-specialty pathways, working in
conjunction with Ophthalmic secretaries as appropriate.
Support the validation of the RTT
patient tracking list within sub-specialties. Investigate and take the
appropriate action where pathways are incomplete to ensure that patients are
receiving timely treatment, active monitoring or been discharged as
appropriate.
To work closely within the Ophthalmology
administration and failsafe team to ensure a cohesive service, including
providing support, supervision and covering for annual leave and sickness as
necessary.
Ensure a failsafe loop to ensure
patients are not lost to follow-up and the avoidance of delays to follow-ups
make sure patients at the highest risk of significant avoidable harm
receive follow up review and/or treatment as scheduled.
Job description
Job responsibilities
Principal
Duties:
Proactively manage Ophthalmology,
Orthoptic, Optometry sub-specialty pathways to ensure patients receive timely
appointments within the expected scheduled time.
Manage and monitor outpatient
scheduling making the best use of capacity.
Act as a point of escalation to the
Ophthalmology administration and failsafe manager in conjunction with
Consultant sub-specialty leads if any concerns within clinic capacity or
patient care are identified.
Ensure the correct booking of
patient appointments within the sub-specialty, prioritising urgent patients
as requested by clinicians. This includes liaising with the appointments
centre, ensuring patients who do not attend are followed up appropriately at
the direction of the clinician.
Monitor and action incomplete
outcomes making sure clinics are cashed up within a timely manner.
To track patients through
Ophthalmology, implementing processes to ensure patients are not lost to
follow up and ensuring follow up appointments as necessary.
Identify potential capacity issues,
calculate and monitor average waiting times, ensure the clinic is marked with
Consultant annual leave, audit and study days and liaise with the General
Manager and Ophthalmology administration and failsafe manager.
Ensure clinic sessions are running
with maximum utilisation of capacity (filling cancellation slots as necessary
in conjunction with the appointments centre) in accordance with the agreed
speciality, consultant and clinic protocols.
To use the 18 week referral to
treatment (RTT) to manage all outpatient sub-specialty pathways, working in
conjunction with Ophthalmic secretaries as appropriate.
Support the validation of the RTT
patient tracking list within sub-specialties. Investigate and take the
appropriate action where pathways are incomplete to ensure that patients are
receiving timely treatment, active monitoring or been discharged as
appropriate.
To work closely within the Ophthalmology
administration and failsafe team to ensure a cohesive service, including
providing support, supervision and covering for annual leave and sickness as
necessary.
Ensure a failsafe loop to ensure
patients are not lost to follow-up and the avoidance of delays to follow-ups
make sure patients at the highest risk of significant avoidable harm
receive follow up review and/or treatment as scheduled.
Person Specification
Experience
Essential
- Previous experience of working in a customer/patient focussed environment, ideally within the NHS in a similar setting.
- Experience of managing / co-ordinating patient pathways.
- Highly developed written and verbal communication skills, with experience of dealing with patient queries, concerns and anxiety in a reassuring manner.
- Ability and willingness to undertake all training required to carry out the requirements of the role.
- Special Knowledge/ Expertise Ophthalmology terminology in relation to sub-specialty pathways
- Understand and practices the principles of confidentiality at all times
Desirable
- Working within an Ophthalmology clinical or administrative environment.
- Use of EPR, Medisoft, Knowledge portal database systems.
- Training Performance and clinical data systems
- Service improvement experience in relation to delivering pathways effectively.
- Experience of contributing to policy development and Standard Operating Procedures.
- Previous experience of working within the NHS.
- Knowledge of national targets with respect to Ophthalmology patient pathways.
- Have a sound understanding of NHS wide initiatives and experience of responding positively to ensure local implementation.
Additional Requirements
Essential
- Able to fulfil the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health.
- Ability to work in various locations throughout the network of services provided by Leeds Teaching Hospitals NHS Trust
Qualifications
Essential
- NVQ level 3 within healthcare or experience equivalent
Desirable
- Excellent word processing skills / qualifications (ECDL or equivalent)
- Demonstrable evidence of further (relevant) academic qualifications
- GCSE or equivalent which demonstrates competency in literacy and numeracy
Skills & behaviours
Essential
- Flexible working attitude.
- Attention to detail.
- Clear and effective communication.
- Can work under pressure.
- IT literate, working knowledge of Microsoft Office including excel.
- Evidence of ability to manage stressful situations including distressed patients and relatives
- Able to work autonomously but also as part of a team.
- Flexible approach to the planning and co-ordination of patient pathways to ensure maximum use of clinical time.
Desirable
- Data analysis and production on reports against performance targets
Person Specification
Experience
Essential
- Previous experience of working in a customer/patient focussed environment, ideally within the NHS in a similar setting.
- Experience of managing / co-ordinating patient pathways.
- Highly developed written and verbal communication skills, with experience of dealing with patient queries, concerns and anxiety in a reassuring manner.
- Ability and willingness to undertake all training required to carry out the requirements of the role.
- Special Knowledge/ Expertise Ophthalmology terminology in relation to sub-specialty pathways
- Understand and practices the principles of confidentiality at all times
Desirable
- Working within an Ophthalmology clinical or administrative environment.
- Use of EPR, Medisoft, Knowledge portal database systems.
- Training Performance and clinical data systems
- Service improvement experience in relation to delivering pathways effectively.
- Experience of contributing to policy development and Standard Operating Procedures.
- Previous experience of working within the NHS.
- Knowledge of national targets with respect to Ophthalmology patient pathways.
- Have a sound understanding of NHS wide initiatives and experience of responding positively to ensure local implementation.
Additional Requirements
Essential
- Able to fulfil the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health.
- Ability to work in various locations throughout the network of services provided by Leeds Teaching Hospitals NHS Trust
Qualifications
Essential
- NVQ level 3 within healthcare or experience equivalent
Desirable
- Excellent word processing skills / qualifications (ECDL or equivalent)
- Demonstrable evidence of further (relevant) academic qualifications
- GCSE or equivalent which demonstrates competency in literacy and numeracy
Skills & behaviours
Essential
- Flexible working attitude.
- Attention to detail.
- Clear and effective communication.
- Can work under pressure.
- IT literate, working knowledge of Microsoft Office including excel.
- Evidence of ability to manage stressful situations including distressed patients and relatives
- Able to work autonomously but also as part of a team.
- Flexible approach to the planning and co-ordination of patient pathways to ensure maximum use of clinical time.
Desirable
- Data analysis and production on reports against performance targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
