Supervisor - Outpatients (XN03)

Leeds Teaching Hospitals

The closing date is 24 October 2024

Job summary

We have an exciting opportunity within the Leeds Dental Institute for positive and enthusiastic people to join our existing Outpatient Administration team. You will be joining a friendly, supportive team of administration staff, secretaries, doctors and nurses.

We are looking for friendly, flexible, and self-motivated individuals who are able to work in a fast-paced environment. It would be an advantage if applicants possess supervisory skills, excellent communication and administrative skills and are able to work as part of a team, as well as using your own initiative and work to deadlines. The post holder will be required to manage and supervise members of the administrative team in accordance with Trust policies as well as provide any training and support development.

The ideal candidate will have experience with dealing with members of the public in a healthcare environment and have resilience, empathy and organisation skills. Having worked in a patient administration area with the Patient Administration System would be an advantage.

The successful candidate will be provided with an induction and training schedule and will have opportunities for professional development whilst in the role in a supportive environment.

Please note this advert may be closed early if the number of applicants received exceeds 20. Please apply as early as possible to avoid being disappointed.

Main duties of the job

To supervise, train and develop administration staff within the Leeds Dental Institute Ensure booking of patients is administered effectively and to the benefit of the patients.

Ensure that all new patients, and follow up appointments are booked within Trust target times.

Day to day management of administration staff including monitoring attendance.

Excellent customer skills being able to respond to telephone enquiries in a polite and helpful manner. Dealing with escalations and following the procedure if required.

About us

Come and join our diverse workforce and become part of The Leeds Way sharing our vision and values. Our Trust is recognised for our staff engagement, great care and rated GOOD by the Care Quality Commission. Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.

At Leeds Dental Hospital we aim to be a fair, inclusive and supportive CSU with positive caring teams who are champions of the Leeds Way values. Our Trust values of being patient-centred, collaborative, fair, accountable and empowered make us different from other Trusts and we see this as a strength, as well as a responsibility. We offer employees a range of value propositions such as job security, possible flexible working, nursery care, pension scheme, cycle to work scheme, option to purchase additional annual leave, salary sacrifice scheme + more.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

02 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-24-0072

Job locations

Leeds Dental Institute

Clarendon Way

Leeds

LS2 9LU

Job description

Job responsibilities

Principal Duties & Areas of Responsibility:

To supervise, train and develop administration staff within the Dental Institute

Ensure booking of patients is administered effectively and to the benefit of the patients.

Ensure that all new patents are booked within Trust target times.

Day to day management of administration staff including monitoring attendance, approving leave, and HR, issues.

Respond to telephone enquiries in a polite and helpful manner, taking responsibility for returning any follow up calls.

Provide cover and reception clinics as allocated in a friendly and efficient manner

Obtain complete information for each patient attendance and record any changes onto the Patient Administration System in a timely and accurate way.

Any other clerical duties, IE, filing as may be necessary.

You will be required to adhere to all Trust policies. Of particular import within the Trusts Outpatient Management Policy and Outpatient Waiting List Policy

Job description

Job responsibilities

Principal Duties & Areas of Responsibility:

To supervise, train and develop administration staff within the Dental Institute

Ensure booking of patients is administered effectively and to the benefit of the patients.

Ensure that all new patents are booked within Trust target times.

Day to day management of administration staff including monitoring attendance, approving leave, and HR, issues.

Respond to telephone enquiries in a polite and helpful manner, taking responsibility for returning any follow up calls.

Provide cover and reception clinics as allocated in a friendly and efficient manner

Obtain complete information for each patient attendance and record any changes onto the Patient Administration System in a timely and accurate way.

Any other clerical duties, IE, filing as may be necessary.

You will be required to adhere to all Trust policies. Of particular import within the Trusts Outpatient Management Policy and Outpatient Waiting List Policy

Person Specification

Skills & Behaviours

Essential

Please provide examples/evidence of excellent communication skills with the ability to communicate sensitively and effectively. When you have been a good team player, with the ability to work flexibly in a diverse and demanding environment.

Desirable

Please provide example/evidence of knowledge, experience and ability to use the Trusts Patient Administration system

Qualifications

Essential

GCSE English and Mathematics grades A to C or equivalent

Desirable

Evidence of training in Leadership & Management or any further training you think is relevant to this role

Experience

Essential

Please provide examples/evidence of leading/managing a team in a workplace or health care environment.

Desirable

Please provide examples/evidence of when you have provided staff training

Knowledge and skills

Essential

Please provide examples/evidence of your knowledge and skills with Microsoft 360 packages

Desirable

Please provide examples/evidence of any other IT systems you have knowledge and skills with

Person Specification

Skills & Behaviours

Essential

Please provide examples/evidence of excellent communication skills with the ability to communicate sensitively and effectively. When you have been a good team player, with the ability to work flexibly in a diverse and demanding environment.

Desirable

Please provide example/evidence of knowledge, experience and ability to use the Trusts Patient Administration system

Qualifications

Essential

GCSE English and Mathematics grades A to C or equivalent

Desirable

Evidence of training in Leadership & Management or any further training you think is relevant to this role

Experience

Essential

Please provide examples/evidence of leading/managing a team in a workplace or health care environment.

Desirable

Please provide examples/evidence of when you have provided staff training

Knowledge and skills

Essential

Please provide examples/evidence of your knowledge and skills with Microsoft 360 packages

Desirable

Please provide examples/evidence of any other IT systems you have knowledge and skills with

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.