Leeds Teaching Hospitals

Clerical Officer (XN02)

Information:

This job is now closed

Job summary

The Referral & Booking Service department comprises of small teams working within specialties, they have the responsibility for the registration and booking of patients for Outpatient appointments at the Leeds Teaching Hospitals NHS Trust.The successful candidate will contribute to the provision of a comprehensive patient administration functionalities within the Outpatient Clinic Service Unit,

Duties include the below - Telephone work will be primarily your key role, receiving and making high volumes of telephone calls to and from patients regarding appointments. Standardised scripts are followed and Calls are monitored and recorded.

Other general patient administration duties. The post holder will be required to maintain and provide a patient focused confidential, efficient and accurate administration service in line with the procedures set out in the Trusts Patient Access policies. You will need to be able to liaise with staff throughout the Trust and patients dealing effectively and efficiently with their enquiries.

This post is based at St James University Hospital The successful candidate will be the first point of contact for patients and their families providing a high standard of customer service. They will need to possess excellent telephone skills, excellent IT skills and must have a flexible approach to work. They must have the ability to prioritise their own workload as well as work as part of the team.

Saturday/Sunday 8.00am to 4.30pm - 16 hours -1/2 hour lunch

Main duties of the job

The successful candidate will contribute to the provision of a comprehensive patient administration functionalities within the Outpatient Clinic Service Unit,

Duties include the below

Telephone work will be primarily your key role, receiving and making high volumes of telephone calls to and from patients regarding appointments. Standardised scripts are followed and Calls are monitored and recorded.

Other general patient administration duties.

The post holder will be required to maintain and provide a patient focused confidential, efficient and accurate administration service in line with the procedures set out in the Trusts Patient Access policies. You will need to be able to liaise with staff throughout the Trust and patients dealing effectively and efficiently with their enquiries.

About us

An exciting position has arisen within the RBS

The Referral & Booking Service department comprises of small teams working within specialties, they have the responsibility for the registration and booking of patients for Outpatient appointments at the Leeds Teaching Hospitals NHS Trust.

We are looking for an enthusiastic Clerical Officer to come and join our Patient Centred Weekend Clerical team in the Referral and Booking Service at Leeds Teaching Hospital Trust.

This post could be based at any of the following sites within Leeds Teaching Hospitals Trust, Leeds General Infirmary, St James University Hospital and Chapel Allerton Hospital.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Details

Date posted

09 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year

Contract

Permanent

Working pattern

Part-time

Reference number

C9298-23-0104

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Job description

Job responsibilities

This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies.

To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required.

The post holder will work within the department/team to which they are assigned, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing.

The postholder may be the first point of contact for patients and other visitors to the Department.

Job description

Job responsibilities

This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies.

To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required.

The post holder will work within the department/team to which they are assigned, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing.

The postholder may be the first point of contact for patients and other visitors to the Department.

Person Specification

Experience

Essential

  • Good interpersonal skills Standard keyboard skills Able to work on own initiative within agreed guidelines Team Working

Practical Skills or Additional Requirements

Essential

  • Good interpersonal skills Standard keyboard skills Able to work on own initiative within agreed guidelines Team Working

Skills & Behaviours

Essential

  • Insight into duties and responsibilities of post Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training) Motivated, keen to lea

Desirable

  • Working knowledge of patient related databases

Qualifications

Essential

  • Literate / Numerate NVQ2 in Customer Care or an equivalent level of knowledge/experience Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numer

Desirable

  • NVQ2 in Customer Care
Person Specification

Experience

Essential

  • Good interpersonal skills Standard keyboard skills Able to work on own initiative within agreed guidelines Team Working

Practical Skills or Additional Requirements

Essential

  • Good interpersonal skills Standard keyboard skills Able to work on own initiative within agreed guidelines Team Working

Skills & Behaviours

Essential

  • Insight into duties and responsibilities of post Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training) Motivated, keen to lea

Desirable

  • Working knowledge of patient related databases

Qualifications

Essential

  • Literate / Numerate NVQ2 in Customer Care or an equivalent level of knowledge/experience Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numer

Desirable

  • NVQ2 in Customer Care

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Directorate Administrative Asst

Cynthia Thompson

cynthia.thompson1@nhs.net

01132065802

Details

Date posted

09 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year

Contract

Permanent

Working pattern

Part-time

Reference number

C9298-23-0104

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


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