Switchboard Operator (XN02)

Leeds Teaching Hospitals

This job is now closed

Job summary

Applications are invited for the post of a Clerical Officer within the Switchboard department at the Leeds General Infirmary. This post will be to provide a high standard of clerical and phone duties to our patients, NHS employees and the public.

This is a fulltime post - 37.5 hours

Main duties of the job

The successful candidate will be the first point of contact for patients and their families providing a high standard of customer service. They will possess excellent communication skills, IT skills and will have a flexible approach to work. They will have the ability to prioritise their own workload as well as working as part of a team.

About us

Clerical Officer within the Switchboard department at the Leeds General Infirmary. This post will be to provide a high standard of clerical and phone duties to our patients, NHS employees and the public.

This is a fulltime post - 37.5 hours

The post holder will be expected to provide a responsive and flexible service to meet the user's needs within the boundaries of a confidential patient based environment. Will also be committed to understanding the need for confidentiality and will undertake the role in a professional timely accurate manner.

The ability to achieve objectives and work within a multi-disciplinary team environment.

Capable of working with a clinical and non-clinical staff at all levels.

The ability to stay calm especially when dealing with emergency situations e.g. Majax, Bomb, Crash Calls, Fire Calls and various other emergency alarms

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

09 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9298-23-0102

Job locations

Leeds General Infirmary

Belmont Grove

Leeds

LS2 9NS

Job description

Job responsibilities

This role provides a high standard switchboard service and the post holder will be required to receive a range of calls from both external and internal callers and connect them as appropriate.

As the first line of contact for callers the post holder is responsible for providing an efficient and responsive service as they are the interface for the hospital.

They will also be responsible as the first point of contact in activating procedures for the full range of Trust emergency alarms which include Fire, Crash and security.

The post holder will operate a screen based (PC) switchboard console which has a database which holds all necessary information needed to access the Trust's 12,000 extensions.

The ability to learn and retain information regarding numerous Trust services and specialities in order to deal with patient enquiries.

The post holder will be responsible for the effective operating of the Trust paging systems.

The post holder will be required to use the Patient Centre Administration system to assist with enquiries with regard to outpatient appointments and will work collaboratively with the referral booking service supporting and making new and follow up bookings as directed.

Must be able to communicate effectively and sensitively with a wide range of people including patients, relatives, clinicians and other Trust staff.

Provide both internal enquiries and Directory enquiries for Trust staff.

To answer all calls in a professional and timely manner. They should maintain a courteous approach with callers and assist them in reaching their required destination.

The post holder will provide information to Trust staff using the information supplied in the on call rotas.

The post holder will be responsible for dealing with all emergency calls and making sure that the relevant personnel attend when required.