Job summary
Are you organised, proactive and passionate about supporting high-quality patient care behind the scenes? We're looking for an enthusiastic Radiology Secretary to join our friendly and fast-paced Radiology team.
This is an excellent opportunity for someone who enjoys variety, problem-solving and being at the heart of a busy clinical service. You will play an essential role in helping the department run smoothly -- supporting Consultant Radiologists, preparing cancer/specialist MDT meetings and ensuring patients and colleagues receive an efficient, professional service every day.
No two days are the same, from preparing imaging for MDT, to managing correspondence, organising consultant rotas, or supporting pre-assessment clinics. You'll work closely with Radiologists, Radiographers, Nurses and fellow secretarial staff, becoming an integral part of a team dedicated to delivering excellent patient care.
We're looking for someone who is:
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Highly organised, with great attention to detail
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A strong communicator who can work sensitively with patients and colleagues
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Able to prioritise a busy workload and stay calm under pressure
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Confident using IT systems and keen to learn Radiology-specific software
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Positive, flexible and ready to support a dynamic and evolving service
If you enjoy making a real difference behind the scenes, thrive in a collaborative environment, and want to develop your skills within a supportive team, then we would love to hear from you.
Main duties of the job
As a Radiology Secretary, you will play a key role in supporting the smooth running of our busy Radiology department. You will provide high-quality secretarial and administrative support to Consultant Radiologists and the wider team, helping ensure patients receive a timely and well-coordinated service.
Your key responsibilities will include:
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Duty Secretary
- Managing diaries and handling enquiries in a professional and efficient manner.
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Preparing imaging and paperwork for cancer and specialist MDT meetings, ensuring information is accurate and ready on time.
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Processing internal and external image requests -- including urgent "blue light" transfers -- to support safe patient care.
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Running daily checks to ensure reports are actioned promptly and flagged appropriately.
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Supporting consultant rota organisation, pre-assessment clinic administration and general departmental coordination.
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Using Radiology systems (RIS/PACS/PAS) to maintain accurate records and keep patient pathways moving.
This role is ideal for someone organised, proactive and confident with multitasking. You will be an important part of a friendly, supportive team, helping us deliver excellent care to patients across the Trust.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
As a key member of the Radiology administrative team, you will help ensure that patients, clinicians and colleagues receive a seamless and professional service. You will work closely with Consultant Radiologists, Radiographers, Nurses and fellow administrators to support the safe and efficient running of the department.
Secretarial & Administrative Support -
Provide high-quality secretarial support to Consultant Radiologists, including Duty Secretary, managing diaries and handling enquiries.
-
Prepare and coordinate imaging and documentation for cancer and specialist MDT meetings, ensuring accuracy and timely submission.
-
Support pre-assessment clinics by tracking and obtaining patient notes, ensuring records are complete and available.
Workflow & Operational Coordination -
Process internal and external image-transfer requests including urgent blue light cases via the Image Exchange Portal.
-
Run daily and weekly checks to ensure radiology reports are actioned, flagged and escalated appropriately.
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Assist with organising consultant rotas, on-call schedules and departmental meetings, including agendas and minutes.
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Help maintain smooth departmental workflow by prioritising tasks and responding to emerging needs.
Information Management & Systems -
Use Radiology and Trust systems such as RIS, PACS and PAS to update patient records, track imaging pathways and ensure accurate data entry.
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Maintain digital and paper filing systems, ensuring information is secure, organised and compliant with Data Protection regulations.
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Prepare presentation materials and documentation as required.
Communication & Teamworking -
Communicate professionally with patients, clinicians and external agencies, offering reassurance and support where needed.
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Work collaboratively with the wider Radiology team to maintain a positive and efficient working environment.
-
Support new team members by demonstrating tasks and sharing knowledge of departmental processes.
Service Quality, Governance & Development -
Follow Trust and departmental policies, maintaining confidentiality, accuracy and high standards of conduct.
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Participate in Safecare activities, audits and service improvement initiatives.
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Take responsibility for your own learning and development, attending mandatory training and contributing to service enhancements.
Job description
Job responsibilities
As a key member of the Radiology administrative team, you will help ensure that patients, clinicians and colleagues receive a seamless and professional service. You will work closely with Consultant Radiologists, Radiographers, Nurses and fellow administrators to support the safe and efficient running of the department.
Secretarial & Administrative Support -
Provide high-quality secretarial support to Consultant Radiologists, including Duty Secretary, managing diaries and handling enquiries.
-
Prepare and coordinate imaging and documentation for cancer and specialist MDT meetings, ensuring accuracy and timely submission.
-
Support pre-assessment clinics by tracking and obtaining patient notes, ensuring records are complete and available.
Workflow & Operational Coordination -
Process internal and external image-transfer requests including urgent blue light cases via the Image Exchange Portal.
-
Run daily and weekly checks to ensure radiology reports are actioned, flagged and escalated appropriately.
-
Assist with organising consultant rotas, on-call schedules and departmental meetings, including agendas and minutes.
-
Help maintain smooth departmental workflow by prioritising tasks and responding to emerging needs.
Information Management & Systems -
Use Radiology and Trust systems such as RIS, PACS and PAS to update patient records, track imaging pathways and ensure accurate data entry.
-
Maintain digital and paper filing systems, ensuring information is secure, organised and compliant with Data Protection regulations.
-
Prepare presentation materials and documentation as required.
Communication & Teamworking -
Communicate professionally with patients, clinicians and external agencies, offering reassurance and support where needed.
-
Work collaboratively with the wider Radiology team to maintain a positive and efficient working environment.
-
Support new team members by demonstrating tasks and sharing knowledge of departmental processes.
Service Quality, Governance & Development -
Follow Trust and departmental policies, maintaining confidentiality, accuracy and high standards of conduct.
-
Participate in Safecare activities, audits and service improvement initiatives.
-
Take responsibility for your own learning and development, attending mandatory training and contributing to service enhancements.
Person Specification
QUALIFICATIONS AND TRAINING
Essential
- Fully proficient in the use of Windows2000/XP and Microsoft Outlook, Word, Excel and PowerPoint or similar packages
- Good standard of general education (GCSE or equivalent, including Maths and English).
Desirable
- RSA III typewriting/audio/work processing/Shorthand
- Recent experience of Radiology Systems (RIS & PACS) and Trust Patient Administration Systems (Careflow)
- Working knowledge diagnostic targets
Experience
Essential
- Minimum 12 months NHS secretarial experience
Desirable
- Knowledge and understanding of the Data Protection Act 1998
- Knowledge and understanding of National Guidelines for Diagnostics as well as Trust policies and procedures.
- Understand, interpret and application of Department of Health targets and initiatives
SKILLS, KNOWLEDGE AND APTITUDE
Essential
- Excellent communication skills, both written and verbal
- Proven ability to demonstrate organisational and planning skills with regard to providing an efficient service
- Ability to work under pressure to meet strict deadlines
- Ability to manage multiple tasks, plan and prioritise a busy workload
- Ability to work flexibly to meet service requirements
- Ability to work effectively without supervision and also within a team.
Desirable
- knowledge of medical terminology
DISPOSITION
Essential
- Proactive positive attitude
- Excellent negotiating skills
- Excellent organisational skills
- Indicate a willingness and ability to support other team members and the ability to adapt to developing service needs
- Calm disposition
SPECIAL REQUIREMENTS
Essential
- Ability to comply with Duty Secretary rota which includes weekend working
Person Specification
QUALIFICATIONS AND TRAINING
Essential
- Fully proficient in the use of Windows2000/XP and Microsoft Outlook, Word, Excel and PowerPoint or similar packages
- Good standard of general education (GCSE or equivalent, including Maths and English).
Desirable
- RSA III typewriting/audio/work processing/Shorthand
- Recent experience of Radiology Systems (RIS & PACS) and Trust Patient Administration Systems (Careflow)
- Working knowledge diagnostic targets
Experience
Essential
- Minimum 12 months NHS secretarial experience
Desirable
- Knowledge and understanding of the Data Protection Act 1998
- Knowledge and understanding of National Guidelines for Diagnostics as well as Trust policies and procedures.
- Understand, interpret and application of Department of Health targets and initiatives
SKILLS, KNOWLEDGE AND APTITUDE
Essential
- Excellent communication skills, both written and verbal
- Proven ability to demonstrate organisational and planning skills with regard to providing an efficient service
- Ability to work under pressure to meet strict deadlines
- Ability to manage multiple tasks, plan and prioritise a busy workload
- Ability to work flexibly to meet service requirements
- Ability to work effectively without supervision and also within a team.
Desirable
- knowledge of medical terminology
DISPOSITION
Essential
- Proactive positive attitude
- Excellent negotiating skills
- Excellent organisational skills
- Indicate a willingness and ability to support other team members and the ability to adapt to developing service needs
- Calm disposition
SPECIAL REQUIREMENTS
Essential
- Ability to comply with Duty Secretary rota which includes weekend working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Gateshead Health NHS Foundation Trust
Address
Diagnostic Imaging – Radiology, Queen Elizabeth Hospital
Queen Elizabeth Avenue | Sheriff Hill
Gateshead
NE9 6SX
Employer's website
https://www.qegateshead.nhs.uk (Opens in a new tab)
