Job summary
Applications are invited from hard working and organised individuals to join the admin team working in the Peter Smith Surgery Centre Reception at the Queen Elizabeth Hospital.
Main duties of the job
You should have previous experience of working in the NHS or healthcare environment within an admin environment. Good written and verbal communication skills are essential together with good organisational and planning skills. You should also have knowledge of a range of administrative procedures and software programmes. A knowledge of medical terminology would be advantageous but not essential. Applicants should have an NVQ Level II in Business Administration or equivalent experience. Flexibility is essential in this role.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
Provide a prompt, efficient reception service to patients, visitors and staff.
Ensure effective communication and information flows both internally and externally.
Ensuring effective utilisation of Careflow/Bluespier systems using date to access compliance.
Provide efficient coordination and administration and clerical support to the Surgery Centre/Theatres service including taking minutes as and when required, supporting senior theatre staff with Health Roster, arranging meetings and scheduling staff appraisals.
Provide information to assist performance reporting and resolution of queries or complaints (eg. Inphase) as required.
Collating performance information as required by the team, clinicians or service management.
To maintain and devise spreadsheets to assist in data collection and management. To produce timely reports using Careflow as and when required.
To gather information for team members from other teams and agencies as required.
To gather information for team members and other teams and agencies as and when required.
Contribute to delivering a high quality, efficient and effective service at all times complying with all relevant policies, procedures, guidelines and legislation.
Providing cross cover as required amongst the team to cover leave, sickness
Job description
Job responsibilities
Provide a prompt, efficient reception service to patients, visitors and staff.
Ensure effective communication and information flows both internally and externally.
Ensuring effective utilisation of Careflow/Bluespier systems using date to access compliance.
Provide efficient coordination and administration and clerical support to the Surgery Centre/Theatres service including taking minutes as and when required, supporting senior theatre staff with Health Roster, arranging meetings and scheduling staff appraisals.
Provide information to assist performance reporting and resolution of queries or complaints (eg. Inphase) as required.
Collating performance information as required by the team, clinicians or service management.
To maintain and devise spreadsheets to assist in data collection and management. To produce timely reports using Careflow as and when required.
To gather information for team members from other teams and agencies as required.
To gather information for team members and other teams and agencies as and when required.
Contribute to delivering a high quality, efficient and effective service at all times complying with all relevant policies, procedures, guidelines and legislation.
Providing cross cover as required amongst the team to cover leave, sickness
Person Specification
Qualifications
Essential
- NVQ 2 Certificate in Business Administration or equivalent experience
Experience
Essential
- Experience of working in NHS or healthcare environment working in a secretarial or office environment
- Experienced in using Microsoft Office packages
Desirable
- Experience of using hospital systems, including Careflow and Health Roster
Knowledge & Skills
Essential
- Effective written and oral communication skills.
- Ability to demonstrate good organisational planning skills
- Ability to work autonomously and also as part of a team, developing good working relationships with colleagues
- Ability to handle distressing situations both face to face and on the telephone
Desirable
- Knowledge of medical terminology
Physical Requirements
Essential
- Able to move and handle safely without causing harm to themselves or others
Other Requirements
Essential
- Must be able to work flexibly between the hours of 7am - 8pm (different shift patterns) and occasional weekend working.
Person Specification
Qualifications
Essential
- NVQ 2 Certificate in Business Administration or equivalent experience
Experience
Essential
- Experience of working in NHS or healthcare environment working in a secretarial or office environment
- Experienced in using Microsoft Office packages
Desirable
- Experience of using hospital systems, including Careflow and Health Roster
Knowledge & Skills
Essential
- Effective written and oral communication skills.
- Ability to demonstrate good organisational planning skills
- Ability to work autonomously and also as part of a team, developing good working relationships with colleagues
- Ability to handle distressing situations both face to face and on the telephone
Desirable
- Knowledge of medical terminology
Physical Requirements
Essential
- Able to move and handle safely without causing harm to themselves or others
Other Requirements
Essential
- Must be able to work flexibly between the hours of 7am - 8pm (different shift patterns) and occasional weekend working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
