Job summary
This role requires a highly motivated professional individual who can multi-task to meet critical deadlines. The work is varied and can be demanding with an emphasis on accuracy & adaptability to meet competing tasks along side daily team management. The post holder will provide comprehensive administrative support to our bowel cancer screening programme management & clinical team, managing patient data, coordinating appointments/lists etc, managing pathway tracking, ensuring data confidentiality. They will have excellent organisation & interpersonal skills, data handling skills to provide a cohesive service that meets patient needs and service targets.
Main duties of the job
To act as key management support to the bcsp administrators/ support the programme management team in the management of the administrative and staff in line with Trust personnel policies.To be responsible for the day-to-day supervision of officeAllocate workload/plan weekly staff Rota's.Manage daily activities undertaken by staff ensuring accurate data input and regular audits carried out.Provide training for any new member of staff, provide assistance/ support to all staff and undertake any duties required to meet the demands of the service.Management of sickness and absence in accordance with trust policy, and maintenance of personal files.To ensure clerical staff adhere to all Trust policies /procedures e.g. Confidentiality.Act upon own initiative regarding issues/problems/trends relating to day-to-day running of the service, reporting to the Administration Manager as appropriate.To support the management team with appropriate and accurate statistical information when required./ produce data, graphs bcsp information when required which may be short notice.To be able to use the National Screening Systems and have knowledge of the Screening Programmes.To support timely data entry into screening systems/ability to retrieve and produce reports as required.Flexible approach to work as deadlines may change or short notice requests required for external partners.provide key support for external inspections, checking, preparing and submitting evidence as required.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
The post holder will support the Bowel Cancer Screening Administration Manager in the day-to-day management of Bowel Cancer Screening centre and FIT/positive appointments.
This position will work in a collaborative environment where attention to detail and proactive problem-solving are highly valued. Manage and coordinate daily administrative tasks to support team operations and the smooth function of the screening programme. Maintain accurate records and documentation within systems, ensuring compliance with relevant policies.
Please see job description for detailed information about this role.
Job description
Job responsibilities
The post holder will support the Bowel Cancer Screening Administration Manager in the day-to-day management of Bowel Cancer Screening centre and FIT/positive appointments.
This position will work in a collaborative environment where attention to detail and proactive problem-solving are highly valued. Manage and coordinate daily administrative tasks to support team operations and the smooth function of the screening programme. Maintain accurate records and documentation within systems, ensuring compliance with relevant policies.
Please see job description for detailed information about this role.
Person Specification
skills, knowledge,experience & qualifications
Essential
- significant admin nhs experience band 3
- oHas experience in managing team/rotas and work planning
- oExperience in undertaking audits
- oGood standard of general education (5 GCSE or equivalent, including Maths and English)
- oNVQ Level 3 relating to Administration or equivalent qualification
- oWorking knowledge of Windows and Microsoft Outlook, Word, Excel and PowerPoint or a similar package
- oDemonstrate capability to produce data reports
- oWorking knowledge of patient administration systems
- oWorking knowledge of national screening systems
- oKnowledge & understanding of the Data Protection act
- oUnderstands explicitly confidentiality
- oKnowledge of national screening programme (bowel cancer & relevant guidelines)
- oAware of national waiting times targets
- oExcellent organisational skills, can multi task and work under pressure when necessary
- oAble to use judgement and initiative to provide information oand support.
- oAble to recognise and resolve issues, promoting confidence within the team
- oDemonstrates a willingness/ability to support & train others to acceptable standard
- oCan prioritise own and others workload
- oExcellent interpersonal skills
- oDemonstrates attention to detail
- oEmpathetic approach to difficult situations
Desirable
- Currently uses national screening programme database
- Currently uses national screening programme database
- Aware of quality assurance process/experience of
- Able to compose correspondence, reports and policies.
- NVQ level 4 or willingness to undertake
- Ability to produce standard operating procedures/work instructions for admin processes
- Completed leadership training/awareness.
skills, knowledge, experience & qualifications
Essential
- significant admin nhs experience band 3
- experience in managing team rotas/work planning
- experience in undertaking audits
- Good standard of general education (5 GCSE or equivalent, including Maths and English)
- NVQ Level 3 relating to Administration or equivalent qualification
- oWorking knowledge of Windows and Microsoft Outlook, Word, Excel and PowerPoint or a similar package
- oDemonstrate capability to produce data reports
- oWorking knowledge of patient administration systems
- oWorking knowledge of national screening systems
- oKnowledge of national screening programme (bowel cancer & relevant guidelines)
- oAware of national waiting times targets
- oKnowledge & understanding of the Data Protection act
- oUnderstands explicitly confidentiality
- oExcellent organisational skills, can multi task and work under pressure when necessary
- oAble to use judgement and initiative to provide information oand support.
- oAble to recognise and resolve issues, promoting confidence within the team
- oCan prioritise own and others workload
- oExcellent interpersonal skills
- oDemonstrates attention to detail
- oDemonstrates a willingness/ability to support & train others to acceptable standard
- oEmpathetic approach to difficult situations
Desirable
- NVQ level 4 or willingness to undertake
- Screening programme experience
- Ability to produce standard operating procedures/work instructions for admin processes
Person Specification
skills, knowledge,experience & qualifications
Essential
- significant admin nhs experience band 3
- oHas experience in managing team/rotas and work planning
- oExperience in undertaking audits
- oGood standard of general education (5 GCSE or equivalent, including Maths and English)
- oNVQ Level 3 relating to Administration or equivalent qualification
- oWorking knowledge of Windows and Microsoft Outlook, Word, Excel and PowerPoint or a similar package
- oDemonstrate capability to produce data reports
- oWorking knowledge of patient administration systems
- oWorking knowledge of national screening systems
- oKnowledge & understanding of the Data Protection act
- oUnderstands explicitly confidentiality
- oKnowledge of national screening programme (bowel cancer & relevant guidelines)
- oAware of national waiting times targets
- oExcellent organisational skills, can multi task and work under pressure when necessary
- oAble to use judgement and initiative to provide information oand support.
- oAble to recognise and resolve issues, promoting confidence within the team
- oDemonstrates a willingness/ability to support & train others to acceptable standard
- oCan prioritise own and others workload
- oExcellent interpersonal skills
- oDemonstrates attention to detail
- oEmpathetic approach to difficult situations
Desirable
- Currently uses national screening programme database
- Currently uses national screening programme database
- Aware of quality assurance process/experience of
- Able to compose correspondence, reports and policies.
- NVQ level 4 or willingness to undertake
- Ability to produce standard operating procedures/work instructions for admin processes
- Completed leadership training/awareness.
skills, knowledge, experience & qualifications
Essential
- significant admin nhs experience band 3
- experience in managing team rotas/work planning
- experience in undertaking audits
- Good standard of general education (5 GCSE or equivalent, including Maths and English)
- NVQ Level 3 relating to Administration or equivalent qualification
- oWorking knowledge of Windows and Microsoft Outlook, Word, Excel and PowerPoint or a similar package
- oDemonstrate capability to produce data reports
- oWorking knowledge of patient administration systems
- oWorking knowledge of national screening systems
- oKnowledge of national screening programme (bowel cancer & relevant guidelines)
- oAware of national waiting times targets
- oKnowledge & understanding of the Data Protection act
- oUnderstands explicitly confidentiality
- oExcellent organisational skills, can multi task and work under pressure when necessary
- oAble to use judgement and initiative to provide information oand support.
- oAble to recognise and resolve issues, promoting confidence within the team
- oCan prioritise own and others workload
- oExcellent interpersonal skills
- oDemonstrates attention to detail
- oDemonstrates a willingness/ability to support & train others to acceptable standard
- oEmpathetic approach to difficult situations
Desirable
- NVQ level 4 or willingness to undertake
- Screening programme experience
- Ability to produce standard operating procedures/work instructions for admin processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
