Job summary
To actively monitor appointments for AAA screening using the relevant screening software systems.
Liaise with the relevant staff to ensure effective patient management and utilisation of clinics & appointments.
To handle any queries or telephone enquiries received in an accurate and professional manner, also support/deal with queries/enquiries passed by team members.
Be responsible for training of new staff within screening service.
Allocate tasks and workloads to team members.
Manage own workload by prioritising tasks accordingly in order to meet screening targets and deadlines.
Ensure compliance with Trust policies and procedures and all departmental work procedures relating to screening service.
Ensure that an effective and efficient service is provided to meet the needs of clients, patients & staff.
Manage the daily activities undertaken by staff ensuring accurate data input.
Provide assistance and support to all staff and undertake any duties that may be required
Main duties of the job
The post holder will support Admin Co-ordinator and AAA Screening Management Team/Admin Team to complete administrative tasks for the National Abdominal Aortic Aneurysm Screening Programmes and answering phones to assist with patient queries.
This post is based in Lancashire
About us
You will be based in Preston Lancashire but employed by Gateshead NHS Foundation Trust who provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
To actively monitor appointments for AAA screening using the relevant screening software systems.
Liaise with the relevant staff to ensure effective patient management and utilisation of clinics & appointments.
To handle any queries or telephone enquiries received in an accurate and professional manner, also support/deal with queries/enquiries passed by team members.
Be responsible for training of new staff within screening service.
Allocate tasks and workloads to team members.
Manage own workload by prioritising tasks accordingly in order to meet screening targets and deadlines.
Ensure compliance with Trust policies and procedures and all departmental work procedures relating to screening service.
Ensure that an effective and efficient service is provided to meet the needs of clients, patients & staff.
Manage the daily activities undertaken by staff ensuring accurate data input.
Provide assistance and support to all staff and undertake any duties that may be required
Job description
Job responsibilities
To actively monitor appointments for AAA screening using the relevant screening software systems.
Liaise with the relevant staff to ensure effective patient management and utilisation of clinics & appointments.
To handle any queries or telephone enquiries received in an accurate and professional manner, also support/deal with queries/enquiries passed by team members.
Be responsible for training of new staff within screening service.
Allocate tasks and workloads to team members.
Manage own workload by prioritising tasks accordingly in order to meet screening targets and deadlines.
Ensure compliance with Trust policies and procedures and all departmental work procedures relating to screening service.
Ensure that an effective and efficient service is provided to meet the needs of clients, patients & staff.
Manage the daily activities undertaken by staff ensuring accurate data input.
Provide assistance and support to all staff and undertake any duties that may be required
Person Specification
Essential & Desirable
Essential
- Experience of use of Microsoft Word / Excel
- Experience of handling phone calls from general public
- Able to manage own workload
- Ability to work under pressure / prioritisation of workload
- Good communication both written and verbal skills
- Previous experience in administrative role
Desirable
- Previous experience in healthcare
- Evidence of delegation
- working in a team
Desirable
Essential
- previous administrative experience
Desirable
- Knowledge of the AAA screening programme
Person Specification
Essential & Desirable
Essential
- Experience of use of Microsoft Word / Excel
- Experience of handling phone calls from general public
- Able to manage own workload
- Ability to work under pressure / prioritisation of workload
- Good communication both written and verbal skills
- Previous experience in administrative role
Desirable
- Previous experience in healthcare
- Evidence of delegation
- working in a team
Desirable
Essential
- previous administrative experience
Desirable
- Knowledge of the AAA screening programme
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
