Job summary
Applications are invited for an opportunity to work within the Surgical Business Unit at the Queen Elizabeth Hospital in an exciting role as an Assistant Service Line Manager.
Main duties of the job
This post will support the Service Line Manager in the day-to-day operations of the department, including managing outpatient and inpatient programmes as well as delivery of key performance indicators including Referral to Treatment waiting times. The role offers a great opportunity to play a key role in the smooth running of the Trust and you will work closely with the Service Line Managers, Clinical Leads, Matrons and Business Partners in managing the Financial, HR, Performance and Quality issues in the services. Reporting to the Service Line Manager, you are expected to identify and troubleshoot problems with the delivery of the service, working to solve them whilst keeping disruption to a minimum.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
- The post holder will support with operational management issues within their allocated areasof the Business Unit. This will involve working with the operational triumvirates working alongside Service Line Managers, Matrons and Clinical Leads to ensure the provision of safe, high quality clinical services.
- The post holder will carry out a range of tasks including transformation and service improvement work, capacity and demand modelling, problem solving, scheduling, budgetary and staff management, and providing support to the relevant Service Line Managers, Matrons and Clinical Leads.
- Key aims of this position are to maintain and improve quality and safety in the delivery of effective patient care whilst rigorously pursuing the efficient use of available resources.
- The role will support the delivery of key performance indicators including cancer targets, RTT compliance, performance, complaints, incident management and the management of risks.
- The role will also be key in supporting the Trusts recovery plan following the response to the Covid pandemic.
- Represent the Business Unit in daily multi-disciplinary site meetings, coordinating any actions required within the business unit to streamline the flow of patients from the Emergency Department, inpatient base wards through to discharge.
- The role will be fast paced and although operationally focused there will be opportunity to contribute to working on strategic plans and priorities working with Trust corporate services and key partners.
- There is the future potential of rotation to experience other Business Units.
Job description
Job responsibilities
- The post holder will support with operational management issues within their allocated areasof the Business Unit. This will involve working with the operational triumvirates working alongside Service Line Managers, Matrons and Clinical Leads to ensure the provision of safe, high quality clinical services.
- The post holder will carry out a range of tasks including transformation and service improvement work, capacity and demand modelling, problem solving, scheduling, budgetary and staff management, and providing support to the relevant Service Line Managers, Matrons and Clinical Leads.
- Key aims of this position are to maintain and improve quality and safety in the delivery of effective patient care whilst rigorously pursuing the efficient use of available resources.
- The role will support the delivery of key performance indicators including cancer targets, RTT compliance, performance, complaints, incident management and the management of risks.
- The role will also be key in supporting the Trusts recovery plan following the response to the Covid pandemic.
- Represent the Business Unit in daily multi-disciplinary site meetings, coordinating any actions required within the business unit to streamline the flow of patients from the Emergency Department, inpatient base wards through to discharge.
- The role will be fast paced and although operationally focused there will be opportunity to contribute to working on strategic plans and priorities working with Trust corporate services and key partners.
- There is the future potential of rotation to experience other Business Units.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
- Operational management experience
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
- Operational management experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
