IT Service Desk Senior Assistant
Gateshead Health NHS Foundation Trust
This job is now closed
Job summary
- Provide first-level technical support to users via phone, email, and remote assistance, ensuring prompt and courteous responses to their inquiries.
- Troubleshoot hardware, software, and network-related issues and escalate complex problems to appropriate teams when necessary.
- Maintain accurate and detailed records of all user interactions and issue resolutions in our ticketing system.
- Collaborate with other IT teams to implement solutions and resolve service-related incidents efficiently.
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.
- Assist in the creation and maintenance of documentation, knowledge base articles, and user guides to enhance service efficiency.
- Ensure compliance with company policies and security protocols to safeguard user data and network integrity.
Main duties of the job
- Provide excellent communication skills, both verbal and written, with a keen ability to explain technical concepts to non-technical users.
- Provide exceptional customer service skills with a patient and empathetic approach to resolving users issues.
- Demonstrate a passion for continuous learning and an eagerness to adapt to emerging technologies.
- Demonstrate an ability to actively listen to users of the services and extract relevant information to determine their requirements or the root cause of any issues.
- Liaise with support representatives of other organisations to ensure that problems are directed to the most appropriate support staff for resolution.
About us
Are you a good problem solver with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you!
Gateshead Health is committed to helping streamline operations to achieve greater efficiency and enhance patient care.
We are currently seeking a dynamic and motivated Service Desk Analyst to join our dedicated team. As a Service Desk Analyst, you will play a critical role in supporting our users and ensuring their technology infrastructure operates seamlessly.
Gateshead Health NHS Foundation Trust offers and opportunity for the successful candidate to workwith cutting-edge technology and make a meaningful impact to patient care. As well as providing a supportive and collaborative work environment that values innovation and professional growth. Furthermore, here at Gateshead we our proud of our diverse team of talented individuals who share a common passion for technology and customer satisfaction. So, If you are ready to take on a rewarding challenge and become an integral part of our Service Desk team, we'd love to hear from you!
Date posted
03 September 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
297-6541967
Job locations
IT Department
QE Hospital
Gateshead
NE9 6SX
Employer details
Employer name
Gateshead Health NHS Foundation Trust
Address
IT Department
QE Hospital
Gateshead
NE9 6SX
Employer's website
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