Occupational Health and Wellbeing Administrator

Job summary

THIS VACANCY IS OPEN TO INTERNAL CANDIDATES ONLY

The post holder will provide comprehensive administration and clerical support to the Occupational Health and Wellbeing Service adhering to the OH processes and procedures.

The post holder will provide secretarial support for the OH and Wellbeing service, as well as other allocated duties relating to reception, telephone, and clerical support for the service. Duties include general office work, together with telephone enquiries, booking of appointments, the maintenance of Occupational Health records and compilation of departmental statistics following data inputting.

PREVIOUS APPLICANTS NEED NOT RE-APPLY

Main duties of the job

• To provide a comprehensive administrative service to the Occupational Health & Wellbeing service, including support with Health and Wellbeing initiatives and secretarial support for the Team Leaders within the service
• To assist with the answering of phone calls directed to the department and to ensure that all calls are dealt with in a sensitive and effective manner, whilst maintaining confidentiality
• To provide reception cover, being the first point of contact dealing with face-to-face conversations, booking clients into clinic, rebooking appointments, providing information and advice and answering phone calls
• To open and prioritise all incoming correspondences, including emails, post and to ensure that all correspondence is actioned in a timely manner or triaged to an appropriate member of the OH team
• To book appointments using the OH database, always ensuring to work toward department targets, liaising with the management team, regarding diary management and any issues that may arise
• To operate and update the Occupational Health data base to collect and collate data/information effectively, while ensuring to maintain the integrity of the data/information using agreed procedures
• To ensure confidentiality of information and compliance with the trust data protection policy and GDPR
• Responsible for attending regular mandatory training sessions i.e., fire training, health & safety, manual handling & infection control.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.