Job summary
An exciting opportunity has arisen for an enthusiastic, motivated and organised individual to join our administration team as a Clerical Officer within the Tyneside Integrated Musculoskeletal Service.
The post holder will provide an efficient and effective reception service to patients as well as administrative services to support our clinical team.
The Tyneside Integrated Musculoskeletal Service operates a 6 day service. You will be required to work at various community sites across Newcastle and Gateshead Therapy Services and cover shifts between 08:00-20:00.
Main duties of the job
- To provide a competent and efficient reception service. Providing the first point of contact for users of our service in a busy environment.
- Meet and greet patients at the department's reception desk ensuring they are clerked in and out of physio clinics appropriately using the SystmOne.
- Make appointments for patients and managing the appointment system for outpatient using SystmOne.
- Communicate effectively with staff of the service, other departments and patients on the telephone accurately recording messages when necessary or assisting callers with queries including change of appointments.
- Respond to telephone and email queries in a time appropriate manner.
- To work as a team member within the administration team with guidance from the team lead as required, to support adequate staffing level and attend admin team meetings.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
Job Purpose
Dimensions
-
Make appointments for patients and managing the appointment system for outpatient physiotherapists using Patient Administration System (PAS) within eRecord, Medway or SystmOne.
-
Meet and greet patients at the departments reception desk ensuring they are clerked in and out of physio clinics appropriately using the PAS system or SystmOne.
-
Receive and make telephone calls to and from patients and staff taking messages appropriately and dealing with queries accordingly.
-
Computerised recording and registration of all patient data.
-
Support the upkeep and development of department information using information technology and word processing skills.
-
Maintain effective filing systems for departmental information
-
Manage service electronic mail boxes.
-
Arrange interpreting service appointments for patients.
-
Undertake duties to cover for annual leave and sickness of other team members.
Job description
Job responsibilities
Job Purpose
Dimensions
-
Make appointments for patients and managing the appointment system for outpatient physiotherapists using Patient Administration System (PAS) within eRecord, Medway or SystmOne.
-
Meet and greet patients at the departments reception desk ensuring they are clerked in and out of physio clinics appropriately using the PAS system or SystmOne.
-
Receive and make telephone calls to and from patients and staff taking messages appropriately and dealing with queries accordingly.
-
Computerised recording and registration of all patient data.
-
Support the upkeep and development of department information using information technology and word processing skills.
-
Maintain effective filing systems for departmental information
-
Manage service electronic mail boxes.
-
Arrange interpreting service appointments for patients.
-
Undertake duties to cover for annual leave and sickness of other team members.
Person Specification
Skills
Essential
- Keyboard skills to RSA II or equivalent work experience
- Good communication skills both written and verbal
- Organisational skills
- Ability to prioritise workload
Desirable
- Previous health care environment.
Experience
Essential
- Previous office experience
- Data entry experience
- Microsoft applications including Word, Excel, outlook
- Reception experience preferably in a healthcare or therapy environment
Desirable
- Previous NHS experience in a rehabilitation setting
- SystmOne
Knowledge
Essential
- Filing systems
- Office procedures.
- Databases
- PAS - eRecord
Desirable
Person Specification
Skills
Essential
- Keyboard skills to RSA II or equivalent work experience
- Good communication skills both written and verbal
- Organisational skills
- Ability to prioritise workload
Desirable
- Previous health care environment.
Experience
Essential
- Previous office experience
- Data entry experience
- Microsoft applications including Word, Excel, outlook
- Reception experience preferably in a healthcare or therapy environment
Desirable
- Previous NHS experience in a rehabilitation setting
- SystmOne
Knowledge
Essential
- Filing systems
- Office procedures.
- Databases
- PAS - eRecord
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
