Job summary
Child Development Team Coordinator - Full-time - 37.5 hours per week - PermanentWe are looking to recruit a highly motivated and enthusiastic person with administration experience to join our team within the Paediatric Department at the Queen Elizabeth Hospital in Gateshead.
Main duties of the job
- Overall responsibility for providing an efficient administrative support service to the Child Development team to meet internal and external standards/performance indicators
- Provides support to Child Development team clinicians (e.g., managing clinics and diaries, organising meetings
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
- Attend regular meetings.
- Main point of contact for patient and third parties (e.g., other clinicians and services, GPs, School, health visitors) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
- Manage waiting list for Child Development clinic.
- Oversee the smooth running of nominated clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics and urgent patient appointments (< 1 week) within patient pathway requirements and Service Level Agreements.
- Liaising with internal and external teams to gather information.
- Provide a high-quality clinical typing service as delegated by the Senior Medical Secretary, including; clinic instructions/outcomes, minutes from meetings, populate information into report templates, type ward rounds, update routine information in procedural documents etc.
- Action tasks arising from typing; including updating systems, outcome codes, completing required documentation such as, internal re-referral, and escalate to the Senior Medical Secretary for resolution if required.
Job description
Job responsibilities
- Attend regular meetings.
- Main point of contact for patient and third parties (e.g., other clinicians and services, GPs, School, health visitors) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
- Manage waiting list for Child Development clinic.
- Oversee the smooth running of nominated clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics and urgent patient appointments (< 1 week) within patient pathway requirements and Service Level Agreements.
- Liaising with internal and external teams to gather information.
- Provide a high-quality clinical typing service as delegated by the Senior Medical Secretary, including; clinic instructions/outcomes, minutes from meetings, populate information into report templates, type ward rounds, update routine information in procedural documents etc.
- Action tasks arising from typing; including updating systems, outcome codes, completing required documentation such as, internal re-referral, and escalate to the Senior Medical Secretary for resolution if required.
Person Specification
Qualifications
Essential
- NVQ 3 Certificate in Business Administration or equivalent experience
Experience
Essential
- Experience of working in NHS or healthcare environment
- Experience of working in secretarial or office environment
- Experienced in using Microsoft Office packages
Desirable
Skills
Essential
- Ability to work autonomously and also as part of a team
- Effective written and oral communication skills.
Desirable
- Knowledge of medical terminology
- Knowledge of Careflow system
Person Specification
Qualifications
Essential
- NVQ 3 Certificate in Business Administration or equivalent experience
Experience
Essential
- Experience of working in NHS or healthcare environment
- Experience of working in secretarial or office environment
- Experienced in using Microsoft Office packages
Desirable
Skills
Essential
- Ability to work autonomously and also as part of a team
- Effective written and oral communication skills.
Desirable
- Knowledge of medical terminology
- Knowledge of Careflow system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
