Job summary
Are you a tech enthusiast with a flair for installing hardware and performing basic troubleshooting support? Are you passionate about assisting end-users and resolving their technical issues efficiently? If so, we have an exciting opportunity for you!
Gateshead Health Foundation Trust is dedicated to delivering outstanding IT solutions and services to our end-users. We are currently seeking a skilled and motivated Desktop Support Assistant to join our exceptional team. As a Desktop Support Assistant, you will be the go-to person for ensuring our end-users have the correct technology to perform their roles, enabling them to work seamlessly.
Main duties of the job
Provide first-class support to end-users via in-person interactions, phone, email, and remote assistance, ensuring swift and effective resolutions to their technical queries and issues.
Install, configure, and maintain hardware, operating systems, software applications, and peripherals on desktop systems.
Monitor desktop systems' performance and proactively address potential issues to prevent disruptions in productivity.
Adhere to IT security policies and protocols to protect sensitive information and maintain the integrity of the organisation's data.
Diagnose and troubleshoot hardware and software problems, escalating complex issues to higher-level support teams when required.
Assess the suitability of PC locations from a Health & Safety perspective in relation to adequate lighting, desk space, seating arrangement.
About us
What do you get in return? Well, here at Gateshead Health NHS Foundation Trust you will be part of a forward-thinking company that values its employees' growth and fosters a culture of innovation. You will have the opportunity to work with a diverse and talented team that encourages collaboration and knowledge sharing, as well as access to ongoing training and professional development to enhance your technical skills and expertise.
This could be your chance to make a real impact by providing essential support to our end-users. If you are ready to embark on an exciting journey in desktop support and be a key player in our mission to deliver exceptional IT services and solutions, we invite you to apply!
Job description
Job responsibilities
Knowledge, Skills and Experience:
- Educated to A Level, preferably with ICT Qualification or ICT A Level equivalent.
- Familiarity with Microsoft Office Suite, email clients, and standard business applications.
- Knowledge of hardware components and the ability to diagnose and resolve hardware-related issues.
- Strong analytical and problem-solving skills with the capacity to think on your feet and adapt to dynamic situations.
- Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical users effectively.
- A customer-centric approach with a passion for delivering exceptional support and ensuring end-user satisfaction.
- Ability to work independently and collaboratively in a team-oriented environment.
- NHS experience is desirable
Job description
Job responsibilities
Knowledge, Skills and Experience:
- Educated to A Level, preferably with ICT Qualification or ICT A Level equivalent.
- Familiarity with Microsoft Office Suite, email clients, and standard business applications.
- Knowledge of hardware components and the ability to diagnose and resolve hardware-related issues.
- Strong analytical and problem-solving skills with the capacity to think on your feet and adapt to dynamic situations.
- Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical users effectively.
- A customer-centric approach with a passion for delivering exceptional support and ensuring end-user satisfaction.
- Ability to work independently and collaboratively in a team-oriented environment.
- NHS experience is desirable
Person Specification
Qualifications
Essential
- Educated to HND or equivalent level in an IT related subject
Experience
Essential
Person Specification
Qualifications
Essential
- Educated to HND or equivalent level in an IT related subject
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
