Chemotherapy Scheduler and Admin Assistant

Job description

Job responsibilities

GATESHEAD HEALTH NHS FOUNDATION TRUST

SURGICAL SERVICES BUSINESS UNIT

JOB DESCRIPTION

Chemotherapy Unit Scheduling Admin Support BAND 3

1 JOB DETAILS

Job Title: Chemotherapy Unit Scheduling Admin Support

Employers: Gateshead Health NHS Foundation Trust

Full-time ( 37 hours), Permanent

Location: Surgical Business Unit

Responsible to: Chemotherapy Unit Manager

Accountable to: Admin Manager Chemotherapy Unit Manager

2 JOB PURPOSE

To support the Chemotherapy Unit Manager and senior nursing team manage the scheduling of chemotherapy appointments

Support the team to deliver timely, accurate bookings, making optimal use of the available capacity whilst ensuring safe scheduling against available capacity

Ensure efficient utilisation of available chemotherapy unit capacity.

3 DIMENSIONS

To provide support to the Chemotherapy Unit Manager to ensure patients are treated within the required timeframes.

The successful post-holder will be required to contribute to the chemotherapy units overall service plans and development.

4 ORGANISATION CHART

Service Line Manager/Surgical Matron

Chemotherapy Unit Manager

Chemotherapy scheduling lead

Chemotherapy Unit Chemotherapy Unit Scheduling Admin Support

5 KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Essential

Microsoft Office:- Excel, Word, Access

Good IT skills

Familiarity with medical terminology

Clear effective written and verbal communication skills

Good analytical and problem solving skills

To be aware of and comply with regulations concerning the Data Protection Act

Previous experience of working within the NHS or similar healthcare setting

Ability to provide flexible committed support with the ability to adapt to developing service needs

Ability to supervise others and allocate work appropriately

• RSA II or equivalent
• Previous experience in scheduling or appointment bookings, ideally in a healthcare setting
• Knowledge of the Trusts Policies and Procedures
• Previous experience of working in cancer care
• Previous experience of supervising other staff

6 KEY RESULT AREAS

• To assist the Chemotherapy Unit Manager to ensure patients are booked within the required timeframes using standalone IT system (in house training will be provided and will be supported by NUTH).
• The post-holder will be required to develop and maintain good working practices with all staff. This will involve liaising with primary and secondary care personnel as well as providing a professional, efficient service to the general public.
• The postholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.
• To actively participate in the Trusts Appraisal system.
• To adhere to all hospital policies and procedures, eg. Health & Safety at Work and Fire procedures.

7 FREEDOM TO ACT

Guided by Trust policies and procedures but has the freedom to interpret and to initiate

action as required within sphere of responsibility.

8 EFFORT & ENVIRONMENT

Physical There is a frequent requirement for sitting in a restricted position, ie. at a

workstation for long periods each day whilst preparing reports and documentation.

Required to input data into computer databases and spreadsheets where speed and

accuracy are essential.

Mental There is frequent requirement for long periods of concentration. There are

frequent and unpredictable interruptions which require immediate attention.

Emotional - Regularly required to manage queries from anxious and distressed, or at

times angry, patients and their families.

9. COMMUNICATIONS AND WORKING RELATIONSHIPS

Internal

• Chemotherapy Unit Manager
• Chemotherapy Nursing Team
• Service Line Manager
• Chemotherapy Unit Matron
• Oncology consultants
• Cancer tracking team
• Trust Cancer team including the trust cancer manager
• Medical Secretaries
• Other key links within the Division
• Information & IT Departments
• Variety of other departments within the Trust

9. COMMUNICATIONS AND WORKING RELATIONSHIPS Contd

External

• Patients
• Relatives
• GPs
• Other healthcare organisations including NCCC
• Relevant Voluntary Organisations

10. CONTROL OF INFECTION

All Trust staff have a duty to provide a safe environment by considering adherence to infection prevention and control as an integral part of their roles and responsibilities. The individual roles and responsibilities for staff are outlined in the Trusts Control of Infection Policy (IC1). There should be a specific discussion of control of infection within the KSF/Appraisal process and as a minimum, all staff must demonstrate good hand hygiene and practice and support the Clean Your Hands Campaign.

PRIVACY & DIGNITY & RESPECT AND EQUALITY OF OPPORTUNITY

The Trust is committed to ensuring that all current and potential staff, patients and visitors are treated with dignity, fairness and respect regardless of gender, race, disability, sexual orientation, age, marital or civil partnership status, religion or belief or employment status. Staff will be supported to challenge discriminatory behaviour.

Person Specification

Skills

Essential

• IT SKILLS, WORD PACKAGE
• CAREFLOW

Desirable

• CHEMO CARE

Qualifications

Essential

• NVQ 2 Certificate in Business Administration or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Gateshead Health NHS Foundation Trust

Address

chemotherapy day unit tranwell unit queen Elizabeth hospital

sheriff hill

Gateshead

NE9 6SX

Employer's website

https://www.qegateshead.nhs.uk (Opens in a new tab)