Job summary
Waiting List Coordinary/Recepionist PIU Full Time 37.5 hours per week - Permanent
Applications are invited from hard working and organised individuals to provide a high quality administrative service based within the Procedure Investigation Department within the Medicine Business Unit. You will be based at the Queen Elizabeth Hospital.
Main duties of the job
Applications are invited from hard working and motivated individuals to the above post. The post holder will provide comprehensive administration/reception duties to support the Procedure Investigation Unit, Consultant and junior medical staff, nurses and multidisciplinary teams within the Medicine Business Unit. The post holder will be a first point of contact for service users over the telephone and face to face.
Proactively manages patients referred for elective treatment or other procedures, add to waiting lists/ensure VBC compliance, calculate pathway dates, schedule appointments, treatment or other procedures, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of Clinical diaries.
Main point of contact for patient and third parties (eg other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
Collating performance information as required by clinicians or service management.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
The post holder will provide comprehensive administration/reception duties to support the Procedure Investigation Unit, Consultant and junior medical staff, nurses and multidisciplinary teams within the Medicine Business Unit. The post holder will be a first point of contact for service users over the telephone and face to face
Proactively manages patients referred for elective treatment or other procedures, add to waiting lists/ensure VBC compliance, calculate pathway dates, schedule appointments, treatment or other procedures, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of Clinical diaries.
Main point of contact for patient and third parties (eg other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
Investigate and collate information for DATIX incidents/complaints as required by clinicians or service management.
Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required.
Collating performance information as required by clinicians or service management.
Job description
Job responsibilities
The post holder will provide comprehensive administration/reception duties to support the Procedure Investigation Unit, Consultant and junior medical staff, nurses and multidisciplinary teams within the Medicine Business Unit. The post holder will be a first point of contact for service users over the telephone and face to face
Proactively manages patients referred for elective treatment or other procedures, add to waiting lists/ensure VBC compliance, calculate pathway dates, schedule appointments, treatment or other procedures, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of Clinical diaries.
Main point of contact for patient and third parties (eg other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
Investigate and collate information for DATIX incidents/complaints as required by clinicians or service management.
Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required.
Collating performance information as required by clinicians or service management.
Person Specification
Qualifications
Essential
- NVQ 3 Certificate in Business Administration or equivalent experience
- OCR/RSA 3 in Typing or Word Processing or equivalent experience
Experience
Essential
- Experience of working in NHS or healthcare environment
- Experience of working in secretarial or office environment
- Experienced in using Microsoft Office packages
Skills
Essential
- Effective written and oral communication skills.
- Ability to demonstrate good organisational planning skills
- Willingness to update knowledge and skills as part of continuous personal development plan
- Ability to work autonomously and also as part of a team, developing good working relationships with colleagues
- Knowledge of administrative systems and procedures.
Desirable
- Knowledge of Careflow system
- Knowledge of medical terminology
Person Specification
Qualifications
Essential
- NVQ 3 Certificate in Business Administration or equivalent experience
- OCR/RSA 3 in Typing or Word Processing or equivalent experience
Experience
Essential
- Experience of working in NHS or healthcare environment
- Experience of working in secretarial or office environment
- Experienced in using Microsoft Office packages
Skills
Essential
- Effective written and oral communication skills.
- Ability to demonstrate good organisational planning skills
- Willingness to update knowledge and skills as part of continuous personal development plan
- Ability to work autonomously and also as part of a team, developing good working relationships with colleagues
- Knowledge of administrative systems and procedures.
Desirable
- Knowledge of Careflow system
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
