Job summary
Due to the development and expansion of our services to provide a 7 day service, we wish to recruit enthusiastic and motivated individuals to our Radiology Admin Team.
The Radiology Department has three receptions - Main X ray, MRI and Ultrasound. Patient appointments are made and queries dealt with on the phone. There is a requirement to ensure patient notes are updated and confidentiality maintained. There will also be a need to deal with medico-legal requests in a timely manner.
This is an exceptional opportunity for a professional with strong interpersonal skills to further develop their experience within the NHS. The post holder will need to have excellent organisational and communication skills to ensure they can work effectively within the multi-disciplinary team to ensure Radiology continues to provide a high quality service to all its users.
A flexible and forward thinking approach is needed to ensure Radiology meets the challenges of the constantly developing healthcare environment, with a focus on 7 day working.
Anyone applying for a position which involves a regulated activity will require an Enhanced Disclosure and Barring Service check and that the disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children or working with adults or both.
Informal enquires welcomed by Debbie Henderson, Radiology Senior Team Lead on 0191 445 3700.
Main duties of the job
The Radiology Department operates a 24 hour service. You will be required to be flexible in relation to your base of work and will cover shifts Monday-Friday and also Saturdays and Sundayscovering hours 8.00am-8.00pm on a variety of shifts.
To work on multiple receptions across 2 sites. To arrive patients and make appointments on theRadiology Information system. To complete other appropriate back office duties.
Full time - core hours between 07:45 and 19:45 to support 7 day working (including bank holidays)
- To provide a competent and efficient reception service
- To arrange appointments (inpatient and outpatients) and utilise any cancelled appointments
- To deal with patient's notes and ensure they are kept safely, properly updated and the confidentiality of the information contained within is maintained
- To handle any queries or telephone enquiries in an accurate and professional manner
- Retrieve x-ray packets from storage
- To process all medico-legal requests in a timely manner and ensure all discs are encrypted
- To monitor the duty task pad (ultrasound) and relay messages in a timely accurate manner
- To ensure daily reports are actioned and reports are faxed to relevant referrer
- To allocate images to offsite reporting service
- Manage own workload by prioritising tasks accordingly in order to meet deadlines
- Carry out general administration duties e.g. filing, photocopying and scanning etc
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
Duties of the role include (but not limited to:)
Communications and Relationships
- Deal with anxious patients with tact, persuasion, patience and discretion
- Demonstrate a sensitive and professional approach to patientsRecognise where communication difficulties arise and overcome barriers to understanding
- Work alongside other Radiology staff
- Keep the senior staff informed of workload and seeks advice where necessary
- Handle routine and non-routine enquiries by letter/email and telephone
- Other key working relationships include:Medical and nursing staff internal and externalConsultants and CliniciansExternal agencies e.g. GPs, other Trusts, Private Hospitals
Knowledge, Skills, Training and Experience
- NVQ Business and Administration Level 2
- Good standard of general education (GCSE or equivalent, including Maths and English)
- Working knowledge of Windows and Microsoft Outlook, Word, Excel or a similar package
- Previous administrative experience in a healthcare admin setting
- Good communication skills both written and verbal
- Good telephone manner
- Good organisational skills
- Ability to work effectively without direct supervision and also within a team
- Indicate a willingness and ability to support other team members and the ability to adapt to developing service needs
- Calm disposition
Analytical and Judgemental Skills
- Ability to make unsupervised judgements on patient enquiries and problems
- Ability to prioritise workload
- Awareness of when to request advice from senior staff
Planning and Organisational Skills
- Support the Admin Manager to ensure the department develops in line with national guidelines and the organisations needs
- To possess a flexible and independent approach to work
- Ability to work to deadlines
- Ability to work accurately on own initiative
- Evidence of time management
Patient/Client care
- To provide the highest level of care to patients/clients at all times in an accurate, efficient and professional manner
- Responds to anxious patients and their relatives with tact, reassurance, discretion and patience where barriers to understanding arise
- To assist in the delivery of Safecare ensuring that the care delivered is effective, efficient, timely and convenient
- To support initiatives and develop a culture which improves health, safety and security for patients, staff and visitors
Policy and Service Development:
- Works within agreed protocols maintaining patient confidentiality at all times
- Carries out duties in accordance with the Data Protection Act
- Participates in service reviews and actively put forward suggestions for improvement for own work area
- Assist with the investigation of any complaints, adhering to strict deadlines as per Trust policy
- Maintains a safe and clean environment in accordance with the Trusts Health & Safety policy
Information Resources
- Update records accordingly ensuring they are kept safely, properly updated and the confidentiality of the information contained within is maintained
- Inputs data using the relevant software systems, such as Carestream RIS, PACS, PAS Issues letters ensuring patients have the relevant information for their appointment
- Audit data to ensure the quality and other factors meet with agreed protocols
Job description
Job responsibilities
Duties of the role include (but not limited to:)
Communications and Relationships
- Deal with anxious patients with tact, persuasion, patience and discretion
- Demonstrate a sensitive and professional approach to patientsRecognise where communication difficulties arise and overcome barriers to understanding
- Work alongside other Radiology staff
- Keep the senior staff informed of workload and seeks advice where necessary
- Handle routine and non-routine enquiries by letter/email and telephone
- Other key working relationships include:Medical and nursing staff internal and externalConsultants and CliniciansExternal agencies e.g. GPs, other Trusts, Private Hospitals
Knowledge, Skills, Training and Experience
- NVQ Business and Administration Level 2
- Good standard of general education (GCSE or equivalent, including Maths and English)
- Working knowledge of Windows and Microsoft Outlook, Word, Excel or a similar package
- Previous administrative experience in a healthcare admin setting
- Good communication skills both written and verbal
- Good telephone manner
- Good organisational skills
- Ability to work effectively without direct supervision and also within a team
- Indicate a willingness and ability to support other team members and the ability to adapt to developing service needs
- Calm disposition
Analytical and Judgemental Skills
- Ability to make unsupervised judgements on patient enquiries and problems
- Ability to prioritise workload
- Awareness of when to request advice from senior staff
Planning and Organisational Skills
- Support the Admin Manager to ensure the department develops in line with national guidelines and the organisations needs
- To possess a flexible and independent approach to work
- Ability to work to deadlines
- Ability to work accurately on own initiative
- Evidence of time management
Patient/Client care
- To provide the highest level of care to patients/clients at all times in an accurate, efficient and professional manner
- Responds to anxious patients and their relatives with tact, reassurance, discretion and patience where barriers to understanding arise
- To assist in the delivery of Safecare ensuring that the care delivered is effective, efficient, timely and convenient
- To support initiatives and develop a culture which improves health, safety and security for patients, staff and visitors
Policy and Service Development:
- Works within agreed protocols maintaining patient confidentiality at all times
- Carries out duties in accordance with the Data Protection Act
- Participates in service reviews and actively put forward suggestions for improvement for own work area
- Assist with the investigation of any complaints, adhering to strict deadlines as per Trust policy
- Maintains a safe and clean environment in accordance with the Trusts Health & Safety policy
Information Resources
- Update records accordingly ensuring they are kept safely, properly updated and the confidentiality of the information contained within is maintained
- Inputs data using the relevant software systems, such as Carestream RIS, PACS, PAS Issues letters ensuring patients have the relevant information for their appointment
- Audit data to ensure the quality and other factors meet with agreed protocols
Person Specification
shortlisting
Essential
- NVQ Business and Administration Level 2 (or similar / ability to work towards)
Desirable
- Previous administrative experience in a healthcare admin setting
shortliting
Essential
- Good standard of general education (GCSE or equivalent, including Maths and English)
shortlisting
Essential
- Working knowledge of Windows and Microsoft Outlook, Word, Excel or a similar package
Desirable
- Recent Experience of Radiology Systems (RIS & PACS) and Trust Patient Administration Systems (PAS)
shortlisting
Desirable
- Indicate a willingness and ability to support other team members and the ability to developing service needs
shortlisting
Essential
- Good communication skills both written and verbal
shortlisting
Essential
- Good organisational skills
shortlisting
Essential
- Able to work flexibly within core hours between 8am - 8pm to support 7 day working
Person Specification
shortlisting
Essential
- NVQ Business and Administration Level 2 (or similar / ability to work towards)
Desirable
- Previous administrative experience in a healthcare admin setting
shortliting
Essential
- Good standard of general education (GCSE or equivalent, including Maths and English)
shortlisting
Essential
- Working knowledge of Windows and Microsoft Outlook, Word, Excel or a similar package
Desirable
- Recent Experience of Radiology Systems (RIS & PACS) and Trust Patient Administration Systems (PAS)
shortlisting
Desirable
- Indicate a willingness and ability to support other team members and the ability to developing service needs
shortlisting
Essential
- Good communication skills both written and verbal
shortlisting
Essential
- Good organisational skills
shortlisting
Essential
- Able to work flexibly within core hours between 8am - 8pm to support 7 day working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
