Job summary
Customer Service Practitioner Apprenticeship (Level 2)
Obstetrics & Gynaecology
Full Time (37 1/2 HOURS)
Duration: 15 months
Salary: £22,383 Annex 21 - 75% of Band 2y
An exciting opportunity is now available for a motivated, enthusiastic, and flexible person to join the Obstetrics & Gynaecology Admin Team as a Customer Service Apprentice.
We would like to encourage anyone with the relevant skills, knowledge, and experience to apply. We would encourage you to use the supporting information section of the application form to provide details of how you match with the requirements listed here and on the person specification at the end of the job description.
Main duties of the job
The role will be responsible for*:
- Providing an effective and efficient reception service across our 2 reception areas for Obstetrics and Gynaecology (Women's Health Clinic and Maternity receptions)
- Transportation of notes between departments
- Dealing with incoming and outgoing post
- Photocopying, filing, scanning
*Please note this is not an exhaustive list and more details can be found on the job description.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
Our Apprenticeship programme offers an exciting opportunity for you to gain practical experience whilst supporting your development with a fully funded Level 2 Customer Service Practitioner Apprenticeship and an internal development programme to equip you with all the skills to be successful in your career.
This apprenticeship is supported by Derwentside College, and your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
You can read more about the Level 2 Customer Service Practitioner apprenticeship here:
Customer service practitioner / Institute for Apprenticeships and Technical Education
The skills needed to succeed in this role include:
- Good standard of general education
- Someone who is motivated, proactive and has a positive attitude
- Level 2 English and Maths (or work towards this by the end of the apprenticeship)
- The ability to form excellent working relationships across a number of different teams
Job description
Job responsibilities
Our Apprenticeship programme offers an exciting opportunity for you to gain practical experience whilst supporting your development with a fully funded Level 2 Customer Service Practitioner Apprenticeship and an internal development programme to equip you with all the skills to be successful in your career.
This apprenticeship is supported by Derwentside College, and your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
You can read more about the Level 2 Customer Service Practitioner apprenticeship here:
Customer service practitioner / Institute for Apprenticeships and Technical Education
The skills needed to succeed in this role include:
- Good standard of general education
- Someone who is motivated, proactive and has a positive attitude
- Level 2 English and Maths (or work towards this by the end of the apprenticeship)
- The ability to form excellent working relationships across a number of different teams
Person Specification
Qualifications/Experience
Essential
- GCSE/Level 1 Maths & English (and/or willingness to obtain function skills level 2 in Maths & English)
- Good standard of general education
Desirable
- Experience of MS Office packages (including word & excel)
- Experience of working within a reception/office environment
- Previous NHS/Healthcare experience
Skills/knowledge/behaviours
Essential
- A willingness to update knowledge & skills as part of continuous personal development
- Ability to autonomously as well as working as part of a team, building good working relationships
- Be able to provide information to staff and patients when required.
Desirable
- Knowledge of admin systems and procedures
- Knowledge of medical terminology
Person Specification
Qualifications/Experience
Essential
- GCSE/Level 1 Maths & English (and/or willingness to obtain function skills level 2 in Maths & English)
- Good standard of general education
Desirable
- Experience of MS Office packages (including word & excel)
- Experience of working within a reception/office environment
- Previous NHS/Healthcare experience
Skills/knowledge/behaviours
Essential
- A willingness to update knowledge & skills as part of continuous personal development
- Ability to autonomously as well as working as part of a team, building good working relationships
- Be able to provide information to staff and patients when required.
Desirable
- Knowledge of admin systems and procedures
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
