Job summary
The post holder will support Admin Co-ordinator and AAA Screening Management Team/Admin Team to assist with data entry for the National Abdominal Aortic Aneurysm Screening Programmes.
To actively monitor appointments for AAA screening using the relevant screening software systems.
Liaise with the relevant staff to ensure effective patient management and utilisation of clinics & appointments.
To handle any queries or telephone enquiries received in an accurate and professional manner, also support/deal with queries/enquiries passed by team members.
Be responsible for training of new staff within screening service.
Allocate tasks and workloads to team members.
Manage own workload by prioritising tasks accordingly in order to meet screening targets and deadlines.
Ensure compliance with Trust policies and procedures and all departmental work procedures relating to screening service.
Ensure that an effective and efficient service is provided to meet the needs of clients, patients & staff.
Manage the daily activities undertaken by staff ensuring accurate data input.
Provide assistance and support to all staff and undertake any duties that may be required to meet the demands of the service.
Maintain the GP details and GP groups in order that the systems are able to include all eligible men relevant to the screening service.
Please note previous applicants for this post need not apply.
Main duties of the job
Deal with anxious patients with tact, persuasion, patience and discretion
Demonstrate a sensitive and professional approach to client groups
Recognise where communication difficulties arise and overcome barriers to understanding
Work alongside other screening staff within the Business Unit
Keeps the senior staff informed of workload and seeks advice where necessary
Handle routine and non-routine enquiries by letter/email and telephone
Other key working relationships include:
Medical and nursing staff internal and external to the programme
Consultants and Clinicians
Taking & Typing minutes from meetings
Administrative Staff
External agencies e.g. GP's, other Trusts, Screening Quality Assurance Service
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
Oversee and manage the screening appointments liaising with the relevant screening staff, nursing staff, administrative teams
Oversee the day to day administrative staff & tasks
Support the Admin Co-Ordinator to ensure the department develops in line with national guidelines and the organisations needs
Support with undertaking annual CONTACT appraisals and six monthly reviews for admin staff and provide and additional training requirements.
To possess a flexible and independent approach to work
Ability to work to deadlines and work under pressure meeting deadlines and targets
Ability to work accurately on own initiative
To provide the highest level of care to patients/clients at all times in an accurate, efficient and professional manner
Responds to anxious patients and their relatives with tact, reassurance, discretion and patience where barriers to understanding arise
To assist in the delivery of Safecare ensuring that the care delivered is effective, efficient, timely and convenient
To support initiatives and develop a culture which improves health, safety and security for patients, staff and visitors
Evidence of time management
Good standard of general education (GCSE or equivalent, including Maths and English)
Working knowledge of Windows and Microsoft Outlook, Word, Excel or a similar package
Working knowledge of National AAA Screening System (Northgate)
Previous administrative experience in a healthcare setting
Ability to communication effectively with staff at all levels
Supervising and training team members
The ability to lead and motivate
Good verbal and written skills
Good telephone manner
Good organisational skills
Proactive approach
Excellent negotiation skills
Ability to work effectively without direct supervision and also within a team
Indicate a willingness and ability to support other team members and the ability to adapt to developing service needs
Flexible approach to hours of work
Calm disposition
NVQ Business and Administration Level 3 or willingness to work towards
Ability to make unsupervised judgements on patient enquiries and problems
Provide advice and guidance to staff on disclosure of information
Ability to prioritise workload
Awareness of when to request advice from senior staff
To ensure the standards and procedures relating to the computerised systems are updated & maintained
To take appropriate action at system failure within the service
Job description
Job responsibilities
Oversee and manage the screening appointments liaising with the relevant screening staff, nursing staff, administrative teams
Oversee the day to day administrative staff & tasks
Support the Admin Co-Ordinator to ensure the department develops in line with national guidelines and the organisations needs
Support with undertaking annual CONTACT appraisals and six monthly reviews for admin staff and provide and additional training requirements.
To possess a flexible and independent approach to work
Ability to work to deadlines and work under pressure meeting deadlines and targets
Ability to work accurately on own initiative
To provide the highest level of care to patients/clients at all times in an accurate, efficient and professional manner
Responds to anxious patients and their relatives with tact, reassurance, discretion and patience where barriers to understanding arise
To assist in the delivery of Safecare ensuring that the care delivered is effective, efficient, timely and convenient
To support initiatives and develop a culture which improves health, safety and security for patients, staff and visitors
Evidence of time management
Good standard of general education (GCSE or equivalent, including Maths and English)
Working knowledge of Windows and Microsoft Outlook, Word, Excel or a similar package
Working knowledge of National AAA Screening System (Northgate)
Previous administrative experience in a healthcare setting
Ability to communication effectively with staff at all levels
Supervising and training team members
The ability to lead and motivate
Good verbal and written skills
Good telephone manner
Good organisational skills
Proactive approach
Excellent negotiation skills
Ability to work effectively without direct supervision and also within a team
Indicate a willingness and ability to support other team members and the ability to adapt to developing service needs
Flexible approach to hours of work
Calm disposition
NVQ Business and Administration Level 3 or willingness to work towards
Ability to make unsupervised judgements on patient enquiries and problems
Provide advice and guidance to staff on disclosure of information
Ability to prioritise workload
Awareness of when to request advice from senior staff
To ensure the standards and procedures relating to the computerised systems are updated & maintained
To take appropriate action at system failure within the service
Person Specification
Qualifications and Experience
Essential
- Educated to GCSE standard or equivalent (including Maths and English)
- Working knowledge of Windows and Microsoft package
- Previous experience of working on Northgate system
- Previous admin experience in healthcare/screening setting
- Ability to work to short deadlines
- Ability to prioritise workload
- Excellent communication skills
- Team Player
- Proactive approach
- Ability to use own initiative
Desirable
- NVQ Business and Administration Level 3
Person Specification
Qualifications and Experience
Essential
- Educated to GCSE standard or equivalent (including Maths and English)
- Working knowledge of Windows and Microsoft package
- Previous experience of working on Northgate system
- Previous admin experience in healthcare/screening setting
- Ability to work to short deadlines
- Ability to prioritise workload
- Excellent communication skills
- Team Player
- Proactive approach
- Ability to use own initiative
Desirable
- NVQ Business and Administration Level 3
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
