Job summary
An exciting opportunity has arisen to join Gateshead Health NHS Foundation Trust as the Head of Digital Solutions and Technical Services.
The Trust continues to invest in digital technology as we strive to achieve HIMSS Level 7 which supports the Trust being an outstanding place to work and an outstanding place to be cared for. This post is key to these plans and the digital services that enable the Trust wide transformation programme to achieve this.
We are seeking to recruit a strategic leader with significant experience of managing operational digital teams, with a real focus on customer service and systems support; providing an exciting opportunity for someone who combines determination and the ability to engage stakeholders at all levels and across all disciplines.
The postholder will report to the Chief Digital Information Officer and deputise as required; playing a key strategic role in supporting the transformation of the current digital team operating model, ensuring that services are optimised to provide excellent customer experience.
This is a great time to be involved in digital within the NHS and play a critical role in the delivery of digital services that enable high quality, safe and efficient patient care. Informal enquiries welcomed by our Chief Digital Information Officer, Nick Black via email on nick.black@nhs.net
Main duties of the job
Responsible for strategic and operational management of major digital services including systems, infrastructure, business intelligence and digital support; ensuring the maintenance and development of appropriate cyber, technical, professional, and quality standards.
The postholder will make a major contribution to the digital agenda in line with the Trust's business objectives and transformation programme. Underpinned by the digital strategy; and working collaboratively across the North East region.
Responsible for the continuous development, optimal use and delivery of healthcare applications, communication technologies, personal computing and underpinning technical infrastructure to support the effective and efficient delivery of Trust services and strategic objectives.
Responsible for developing clinical information systems, driving their use and the capture of data as the Trust moves away from paper records.
Responsible for delivering a robust cyber response and progress towards Cyber Essential Plus.
Supports the Chief Digital Information Officer to engage key clinicians, professionals, and senior leaders on the longer-term digital strategy; exploiting technologies in place and horizon scanning to inform future direction and opportunities.
Management responsibility for large and complex capital and revenue budgets.
About us
People love working at Gateshead.In the annual survey for NHS staff, we consistently rate highly as a place people would recommend others to work.In the most recent survey, 72% of our staff said they would recommend working at Gateshead. We aim to attract and retain a talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Responsible for strategic and operational management for major areas of activity including the Systems Teams, Infrastructure, Technical Development, Business Intelligence, Desktop Support, Telephony and the IT Service Desk, ensuring the maintenance and development of appropriate technical, professional and quality standards.
The role will provide managerial leadership, support and development for the above teams, ensuring that strict business targets and expectations both internally and externally are met.
The post holder will take a lead role in the transformation of the current digital operating model ensuring that services are optimised to provide excellent customer experience. The scale of this task requires well proven leadership combined with a highly organised approach to operational delivery.
The post holder will also be expected to make a major contribution to the digital agenda in line with the Trusts business objectives and transformation programme. Underpinned by the Digital Strategy; and working collaboratively across the North East region.
Responsible for the continual development, optimal use and delivery of healthcare applications, communication technologies, personal computing and underpinning technical infrastructures to support the effective and efficient delivery of Trust services and strategic objectives.
Provide expert advice and guidance on cyber risk and security of the Trust, including cyber essentials accreditation.
Provide expert advice and guidance on information system development, adopting a programme management approach in the delivery of system improvement. Key to this is development of the Trusts full EPR (electronic patient record).
Support the Chief Digital Information Officer engage key clinicians, professionals and senior leaders in the longer-term digital agenda for the Trust; horizon scanning, being aware of best practice, capitalising on innovation and actively maintain a contemporary/forward thinking approach.
Management responsibility for a large and complex capital and revenue budgets.
Ensure that an effective control environment is in place that robustly assures the Trust of information security and business continuity with regards to all IT infrastructure including designing complex audits to test controls.
Working with system supplies and internal development teams ensure IT systems meet with national definitions and guidelines.
Experience and expertise in digital management and staff management to Master level or equivalent acquired over a significant period. In depth specialist knowledge of digital procedures/multiple disciplines gained a significant number of years working within a NHS environment The post holder requires in depth professional knowledge including financial management, performance management, project management, information systems and staff management which has been acquired through training and experience over a significant period. Evidence of continuing professional development Experience acquired over a significant number of years in the management and control of critical, complex daily processes and issues. High level project management skills with a record of achievement Proven skills in strategic planning, management and delivery Experience of trouble shooting, analysis and resolving issues at all levels Sound understanding of NHS policy Excellent interpersonal and communication skills with demonstrable ability to engage senior and junior staff Excellent presentation skills Ability to motivate others in a rapidly changing environment Ability to plan within and across organisations, turning these plans into operational reality Proven experience of research and audit activity Ability to deliver major change management projects on time and in budget Experience of working across organisational boundaries Recent proven experience at a senior management level in a complex organisation Significant and proven experience of managerial or leadership role including the development of staff, the co-ordination of teams and the scheduling of workloads Proven experience in budget and financial management Able to work on a regular basis for continuous periods of prolonged concentration
Job description
Job responsibilities
Responsible for strategic and operational management for major areas of activity including the Systems Teams, Infrastructure, Technical Development, Business Intelligence, Desktop Support, Telephony and the IT Service Desk, ensuring the maintenance and development of appropriate technical, professional and quality standards.
The role will provide managerial leadership, support and development for the above teams, ensuring that strict business targets and expectations both internally and externally are met.
The post holder will take a lead role in the transformation of the current digital operating model ensuring that services are optimised to provide excellent customer experience. The scale of this task requires well proven leadership combined with a highly organised approach to operational delivery.
The post holder will also be expected to make a major contribution to the digital agenda in line with the Trusts business objectives and transformation programme. Underpinned by the Digital Strategy; and working collaboratively across the North East region.
Responsible for the continual development, optimal use and delivery of healthcare applications, communication technologies, personal computing and underpinning technical infrastructures to support the effective and efficient delivery of Trust services and strategic objectives.
Provide expert advice and guidance on cyber risk and security of the Trust, including cyber essentials accreditation.
Provide expert advice and guidance on information system development, adopting a programme management approach in the delivery of system improvement. Key to this is development of the Trusts full EPR (electronic patient record).
Support the Chief Digital Information Officer engage key clinicians, professionals and senior leaders in the longer-term digital agenda for the Trust; horizon scanning, being aware of best practice, capitalising on innovation and actively maintain a contemporary/forward thinking approach.
Management responsibility for a large and complex capital and revenue budgets.
Ensure that an effective control environment is in place that robustly assures the Trust of information security and business continuity with regards to all IT infrastructure including designing complex audits to test controls.
Working with system supplies and internal development teams ensure IT systems meet with national definitions and guidelines.
Experience and expertise in digital management and staff management to Master level or equivalent acquired over a significant period. In depth specialist knowledge of digital procedures/multiple disciplines gained a significant number of years working within a NHS environment The post holder requires in depth professional knowledge including financial management, performance management, project management, information systems and staff management which has been acquired through training and experience over a significant period. Evidence of continuing professional development Experience acquired over a significant number of years in the management and control of critical, complex daily processes and issues. High level project management skills with a record of achievement Proven skills in strategic planning, management and delivery Experience of trouble shooting, analysis and resolving issues at all levels Sound understanding of NHS policy Excellent interpersonal and communication skills with demonstrable ability to engage senior and junior staff Excellent presentation skills Ability to motivate others in a rapidly changing environment Ability to plan within and across organisations, turning these plans into operational reality Proven experience of research and audit activity Ability to deliver major change management projects on time and in budget Experience of working across organisational boundaries Recent proven experience at a senior management level in a complex organisation Significant and proven experience of managerial or leadership role including the development of staff, the co-ordination of teams and the scheduling of workloads Proven experience in budget and financial management Able to work on a regular basis for continuous periods of prolonged concentration
Person Specification
Qualifications
Essential
- Masters
- prince 2 project management
Experience
Essential
- significant experience of management of EPR and clinical systems
- significant experience of management of Application Development teams
Person Specification
Qualifications
Essential
- Masters
- prince 2 project management
Experience
Essential
- significant experience of management of EPR and clinical systems
- significant experience of management of Application Development teams
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
