Job summary
Join a team that is making a real difference in the lives of individuals with complex needs. As a Team Manager for the Sutton and Merton Complex Needs Service, you'll have the opportunity to lead a dedicated multidisciplinary team, ensuring high-quality psychological care and recovery-focused interventions. This role offers a dynamic environment where your leadership will shape service delivery, foster professional growth, and drive meaningful improvements in patient care.
You'll work within a supportive and collaborative culture that values innovation, continuous learning, and staff well-being. With opportunities to develop leadership skills, influence service improvements, and contribute to an inclusive and patient-centered approach, this is a chance to build a fulfilling career while positively impacting the community. If you thrive in a role that balances strategic management with hands-on involvement, this is the perfect opportunity to lead, inspire, and drive change.
Main duties of the job
As Team Manager for the Sutton and Merton Complex Needs Service, you will provide leadership, ensuring high-quality psychological care for individuals with Emotionally Unstable Personality Disorder. You'll oversee daily operations, manage staff and work closely with the Clinical Lead and Consultant Psychiatrists to deliver evidence-based therapies like DBT and MBT.
Key responsibilities include performance management, supervision, and workforce planning, ensuring service targets are met while fostering a supportive, inclusive team culture. You'll drive service improvements, manage resources effectively, and ensure adherence to clinical governance, safeguarding, and Trust policies.
This role requires strong leadership, communication, and problem-solving skills. You'll need the ability to inspire and develop a multidisciplinary team, ensuring seamless collaboration with stakeholders, service users, and carers. A strategic mindset is essential to enhance service delivery, while emotional intelligence and resilience will help navigate complex situations with compassion. If you excel in managing services, driving innovation, and delivering person-centered care, this role offers the opportunity to make a lasting impact.
About us
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
About our locations: Springfield University Hospital, Tooting
Job description
Job responsibilities
As Team Manager for the Sutton and Merton Complex Needs Service, you will oversee the clinical and operational management of a multidisciplinary team providing psychological treatments for individuals with Emotionally Unstable Personality Disorder. You will ensure the delivery of high-quality, evidence-based care, including DBT and MBT, in alignment with Trust policies and performance standards.
Your responsibilities include leading and supervising staff (excluding doctors), managing caseload allocation, and ensuring effective team communication. You will champion the Trusts Recovery and Social Inclusion strategy, working to create a responsive, patient-centered service. Governance and risk management are key aspects of the role, requiring you to oversee safeguarding, serious incidents, and compliance with professional standards.
You will collaborate with internal and external stakeholders, including local authorities, to develop and improve service pathways. Financial and resource management will be essential, ensuring cost efficiency and adherence to budgets. Additionally, you will drive service improvements, monitor performance data, and implement strategies to enhance patient outcomes. Your leadership will help shape a positive, inclusive working environment, ensuring staff development and adherence to best practices.
Job description
Job responsibilities
As Team Manager for the Sutton and Merton Complex Needs Service, you will oversee the clinical and operational management of a multidisciplinary team providing psychological treatments for individuals with Emotionally Unstable Personality Disorder. You will ensure the delivery of high-quality, evidence-based care, including DBT and MBT, in alignment with Trust policies and performance standards.
Your responsibilities include leading and supervising staff (excluding doctors), managing caseload allocation, and ensuring effective team communication. You will champion the Trusts Recovery and Social Inclusion strategy, working to create a responsive, patient-centered service. Governance and risk management are key aspects of the role, requiring you to oversee safeguarding, serious incidents, and compliance with professional standards.
You will collaborate with internal and external stakeholders, including local authorities, to develop and improve service pathways. Financial and resource management will be essential, ensuring cost efficiency and adherence to budgets. Additionally, you will drive service improvements, monitor performance data, and implement strategies to enhance patient outcomes. Your leadership will help shape a positive, inclusive working environment, ensuring staff development and adherence to best practices.
Person Specification
Training & Qualifications
Essential
- Educated to degree level in a health or social care discipline.
- Evidence of continuing professional and personal development
- Registered professional with NMC, HCPC or relevant professional body
Desirable
- Professional management qualification at diploma level or above
- Project Management qualification e.g. PRINCE2 foundation level
Experience
Essential
- Demonstrable experience of working in a health or social care management role
- Experience of working with people who experience serious ongoing mental health problems including personality disorders
- Experience of managing and supervising staff
- Experience of managing and monitoring budgets
- Experience of contributing to policy and procedure development and implementation
Desirable
- Project or change management experience
Knowledge and Skills
Essential
- Specialist knowledge of effective models of mental health and social care provision
- Excellent verbal and written communication skills
- Knowledge of Safeguarding issues and child protection requirements/legislation and how these apply to the role
- Knowledge of legislation related to nursing, social workers and other professions
- Skills in assessment, care planning and case management
- Ability to deal with complex issues arising from managing a diverse multidisciplinary service
Desirable
- Knowledge or experience of working in MBT or DBT
- Audit and Research skills
- Knowledge of counselling skills, group skills, cognitive skills, and behavioural skills
- Knowledge of recent initiatives in related to professional bodies in NHS
Person Specification
Training & Qualifications
Essential
- Educated to degree level in a health or social care discipline.
- Evidence of continuing professional and personal development
- Registered professional with NMC, HCPC or relevant professional body
Desirable
- Professional management qualification at diploma level or above
- Project Management qualification e.g. PRINCE2 foundation level
Experience
Essential
- Demonstrable experience of working in a health or social care management role
- Experience of working with people who experience serious ongoing mental health problems including personality disorders
- Experience of managing and supervising staff
- Experience of managing and monitoring budgets
- Experience of contributing to policy and procedure development and implementation
Desirable
- Project or change management experience
Knowledge and Skills
Essential
- Specialist knowledge of effective models of mental health and social care provision
- Excellent verbal and written communication skills
- Knowledge of Safeguarding issues and child protection requirements/legislation and how these apply to the role
- Knowledge of legislation related to nursing, social workers and other professions
- Skills in assessment, care planning and case management
- Ability to deal with complex issues arising from managing a diverse multidisciplinary service
Desirable
- Knowledge or experience of working in MBT or DBT
- Audit and Research skills
- Knowledge of counselling skills, group skills, cognitive skills, and behavioural skills
- Knowledge of recent initiatives in related to professional bodies in NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
