Job summary
We are looking for an experienced band 5 Facilities assistant/Monitoring officer who can assist in the running of a busy Soft FM environment. The role will require monitoring contract performance issues including regular cleaning audits.
The facilities team is an important team to assist the trust in delivering it's care to patients across the 5 boroughs. Our role is to deliver and monitor these services which includes catering, cleaning, linen, waste and patient transport.
Career progression pathways and development opportunities
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to
In addition, we offer ongoing training and development in appropriate fields such as management development via the apprenticeship scheme.
Main duties of the job
The main areas of the role are to complete cleaning audits, food audits at Springfield and other sites that we manage and provide cleaning or catering services and to ensure the patient environment is clean and welcoming for new and existing patients. The role is a key contact between ward and clinical staff in order to provide services to our patients. To be part of assessments such as PLACE, 15 steps. We work closely with all our suppliers and this person would need to develop those relationships
Agile and flexible working:
As one of the few Trusts in London we are proud to offer flexible and agile working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 9:00am to 5:00pm, giving you the very best of good work life balance.
About us
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
Job description
Job responsibilities
To be responsible for the analysis and reporting of Helpdesk jobs, ensuring that SLAs and KPIs are met;
To work with the MiCAD System Support Officers to set up a Soft Services PPM schedule;
To manage, with the support of the Soft Services Manager, all Freedom of Information Requests within the required time frame;
To be a point of contact for all residents within Trust property, dealing with all ad hoc requests, new tenants, complaints, landlord responsibilities and maintenance;
To be taf point of contact for soft service requirements for the Trusts community sites;
Work closely with the other Support Officers to regularly review and implement a structured and practical Trust Monitoring and Auditing system for all contracted services;
Attend community meetings at ward level and engage with the service users to obtain feedback on services recommending changes where possible. This often involves difficult conversations as expectations are high and this may be difficult to achieve within budget constraints;
To ensure that Soft FM services are provided in accordance with Trust policies and procedures and values and that changes to Trust policies and procedures are communicated to the external contract service provider(s);
Responsible for monitoring, reviewing and reporting the results of Soft FM audits to the Soft Services Manager and other parties as necessary;
To participate in Patient Led Assessments of the Care Environment (PLACE) assessments and meetings and ensure internal PLACE inspection programmes are undertaken as required by the Soft Services Manager, including the production of meeting minutes and inspections;;
In conjunction with the Maintenance Manager and/or Capital Project Managers assist in monitoring the progress of capital works to ensure that all soft service requirements are gathered and implemented in line with the programme;
To audit the performance of the in-house services, Portering and Postal service staff ensuring KPIs are met and a high standard of service is achieved. Ensuring proceses and procedures are in place and followed and escalating as necessary.
Job description
Job responsibilities
To be responsible for the analysis and reporting of Helpdesk jobs, ensuring that SLAs and KPIs are met;
To work with the MiCAD System Support Officers to set up a Soft Services PPM schedule;
To manage, with the support of the Soft Services Manager, all Freedom of Information Requests within the required time frame;
To be a point of contact for all residents within Trust property, dealing with all ad hoc requests, new tenants, complaints, landlord responsibilities and maintenance;
To be taf point of contact for soft service requirements for the Trusts community sites;
Work closely with the other Support Officers to regularly review and implement a structured and practical Trust Monitoring and Auditing system for all contracted services;
Attend community meetings at ward level and engage with the service users to obtain feedback on services recommending changes where possible. This often involves difficult conversations as expectations are high and this may be difficult to achieve within budget constraints;
To ensure that Soft FM services are provided in accordance with Trust policies and procedures and values and that changes to Trust policies and procedures are communicated to the external contract service provider(s);
Responsible for monitoring, reviewing and reporting the results of Soft FM audits to the Soft Services Manager and other parties as necessary;
To participate in Patient Led Assessments of the Care Environment (PLACE) assessments and meetings and ensure internal PLACE inspection programmes are undertaken as required by the Soft Services Manager, including the production of meeting minutes and inspections;;
In conjunction with the Maintenance Manager and/or Capital Project Managers assist in monitoring the progress of capital works to ensure that all soft service requirements are gathered and implemented in line with the programme;
To audit the performance of the in-house services, Portering and Postal service staff ensuring KPIs are met and a high standard of service is achieved. Ensuring proceses and procedures are in place and followed and escalating as necessary.
Person Specification
Experience
Essential
- Demonstrable contract management experience of Soft FM contracts e.g. Catering, Cleaning
- Experience of auditing and monitoring contract performance
- Experience of contributing to policy and procedure development and implementation
Desirable
- Experience of working in a mental health environment
- Experience of managing budgets
- Project management experience
- Experience of tendering for new services
- Experience of monitoring budgets
- Experience of recruitment and selection of staff
Training & Qualifications
Essential
- Educated to A level standard or equivalent experience
Desirable
- Evidence of continuing professional development
- CIEH Level 2 Award in Food Safety Awareness in Catering (training can be provided)
Knowledge & Skills
Essential
- Specialist knowledge of Soft FM services and business contract management processes
- Knowledge of contract management and monitoring processes
- Knowledge of service user and carer focused initiatives related to Soft FM Services
- Effective time management skills
- Excellent written and verbal communication skills
Desirable
- Knowledge of corporate Clinical Governance procedures
- Knowledge of contract tendering and negotiations
- HASW/Risk Management knowledge
- Knowledge of Controls Assurance processes
- Effective appraisal and personal development skills Working knowledge of NHS requirements of PLACE, New Hospital Food Standards
Person Specification
Experience
Essential
- Demonstrable contract management experience of Soft FM contracts e.g. Catering, Cleaning
- Experience of auditing and monitoring contract performance
- Experience of contributing to policy and procedure development and implementation
Desirable
- Experience of working in a mental health environment
- Experience of managing budgets
- Project management experience
- Experience of tendering for new services
- Experience of monitoring budgets
- Experience of recruitment and selection of staff
Training & Qualifications
Essential
- Educated to A level standard or equivalent experience
Desirable
- Evidence of continuing professional development
- CIEH Level 2 Award in Food Safety Awareness in Catering (training can be provided)
Knowledge & Skills
Essential
- Specialist knowledge of Soft FM services and business contract management processes
- Knowledge of contract management and monitoring processes
- Knowledge of service user and carer focused initiatives related to Soft FM Services
- Effective time management skills
- Excellent written and verbal communication skills
Desirable
- Knowledge of corporate Clinical Governance procedures
- Knowledge of contract tendering and negotiations
- HASW/Risk Management knowledge
- Knowledge of Controls Assurance processes
- Effective appraisal and personal development skills Working knowledge of NHS requirements of PLACE, New Hospital Food Standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
