Service Manager

South West London and St Georges Mental Health NHS Trust

The closing date is 17 July 2024

Job summary

We are looking for a dynamic, confident, and forward-thinking professional, with a commitment to providing high quality services to take on the role of Service Manager in NHS Sutton Talking Therapies. The successful candidate will have proven experience working in operational management, be motivated and have an ability to inspire and lead others. A 'can do' attitude is essential.

NHS Sutton Talking Therapies (formally known as IAPT) provides primary mental health care for people aged 18yrs+ with common mental health problems such as anxiety and depression.

Main duties of the job

The post holder will be responsible for the day-to-day operational management of the service including budget and resource management to ensure Key Performance Indicator (KPI's) targets are achieved. You will require exceptional organisational skills, an ability to filter demands and prioritise effectively, with a good grasp of what can be appropriately delegated. An aptitude for problem solving whilst maintaining an eye on the strategic direction of the service is important. Experience of working within a Talking Therapies service or knowledge and enthusiasm about the Talking Therapies programme would be an advantage.

About us

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

Date posted

25 June 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£56,388 to £62,785 a year per annum inclusive of outer London HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

294-COMM-6421451-JB

Job locations

Jubilee Health Centre

Shotfield

Wallington

SM6 0HY

Job description

Job responsibilities

Communication

To communicate effectively with staff through regular briefings and provide opportunities for involvement in service development and delivery.

To communicate policies and procedures within the service and externally to ensure effective understanding and implementation.

To maintain effective and helpful relationships with patients, their relatives, friends and carers.

To maintain effective relationships with members of the Trust, and other statutory and voluntary agencies.

Service Development and Review

To contribute to the development and evaluation of recovery-based services on the basis of assessed need, local and national quality standards and target frameworks.

To work with patients, carers and other local stakeholders to tackle health inequalities.

To ensure all service developments and commissioned services function within the parameters outlined by clinical governance requirements.

To participate in the development and implementation of Trust policy within the service area and take an active role as a member of the management team in Business Planning and Service Level Agreements.

To ensure safeguarding vulnerable adults and children policy and protocols are adhered to.

Management of Resources and Performance

To use integrated management information systems (Pulse data warehouse) to ensure resources are managed effectively.

To ensure teams are recording all required clinical information and activity using RiO and IAPTus.

To undertake regular skill mix review to ensure the workforce structure is designed to meet service demands, including regular reporting returns to Health Education England around Talking Therapies trainee requirements

To apply structured management for safe and effective use of all resources within budget and within legislative frameworks.

To ensure timely provision of information to inform monthly and quarterly performance reports.

To support the Talking Therapies service to attain nationally and locally set access, waits and recovery rate KPIs

Job description

Job responsibilities

Communication

To communicate effectively with staff through regular briefings and provide opportunities for involvement in service development and delivery.

To communicate policies and procedures within the service and externally to ensure effective understanding and implementation.

To maintain effective and helpful relationships with patients, their relatives, friends and carers.

To maintain effective relationships with members of the Trust, and other statutory and voluntary agencies.

Service Development and Review

To contribute to the development and evaluation of recovery-based services on the basis of assessed need, local and national quality standards and target frameworks.

To work with patients, carers and other local stakeholders to tackle health inequalities.

To ensure all service developments and commissioned services function within the parameters outlined by clinical governance requirements.

To ensure safeguarding vulnerable adults and children policy and protocols are adhered to.

Management of Resources and Performance

To use integrated management information systems (Pulse data warehouse) to ensure resources are managed effectively.

To ensure teams are recording all required clinical information and activity using RiO and IAPTus.

To apply structured management for safe and effective use of all resources within budget and within legislative frameworks.

To ensure timely provision of information to inform monthly and quarterly performance reports.

To support the Talking Therapies service to attain nationally and locally set access, waits and recovery rate KPIs

Person Specification

Training & Qualifications

Essential

Educated to degree level or equivalent
Evidence of CPD to include specific training/education relevant to the post
Professional management qualification at diploma level or equivalent experience.

Desirable

Project management qualification e.g., PRINCE2 foundation level

Experience

Essential

Demonstrable experience of managing services within the NHS
Experience of working at a senior management level
Experience of successfully planning, implementing, and delivering health care services within the NHS
Experience of service development and leading on successful implementation of change management
Experience of successfully managing integration and formation of new services
Experience of policy development and implementation within a complex multi-disciplinary environment
Experience of managing and monitoring budgets
Experience of managing, supervising, and developing staff

Desirable

Experience of working in Mental Health within the NHS

Knowledge & Skills

Essential

Knowledge of effective models of service provision
Understanding of best practice in inpatient and community care settings and the benefits and challenges of joint working between social services and health
Policy design, development and implementation skills
Knowledge of our business and how it supports patient care
Knowledge of Safeguarding issues and child protection requirements/legislation and how these apply to the service
Knowledge of health service structure and proposed changes
Knowledge of social services structure and proposed changes
Knowledge of approaches to foster multi-professional and inter-agency working
Excellent written and verbal communication skills
Ability to build relationships across organisational and professional boundaries at senior manager and commissioner level

Person Specification

Training & Qualifications

Essential

Educated to degree level or equivalent
Evidence of CPD to include specific training/education relevant to the post
Professional management qualification at diploma level or equivalent experience.

Desirable

Project management qualification e.g., PRINCE2 foundation level

Experience

Essential

Demonstrable experience of managing services within the NHS
Experience of working at a senior management level
Experience of successfully planning, implementing, and delivering health care services within the NHS
Experience of service development and leading on successful implementation of change management
Experience of successfully managing integration and formation of new services
Experience of policy development and implementation within a complex multi-disciplinary environment
Experience of managing and monitoring budgets
Experience of managing, supervising, and developing staff

Desirable

Experience of working in Mental Health within the NHS

Knowledge & Skills

Essential

Knowledge of effective models of service provision
Understanding of best practice in inpatient and community care settings and the benefits and challenges of joint working between social services and health
Policy design, development and implementation skills
Knowledge of our business and how it supports patient care
Knowledge of Safeguarding issues and child protection requirements/legislation and how these apply to the service
Knowledge of health service structure and proposed changes
Knowledge of social services structure and proposed changes
Knowledge of approaches to foster multi-professional and inter-agency working
Excellent written and verbal communication skills
Ability to build relationships across organisational and professional boundaries at senior manager and commissioner level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information