Job summary
Southwest London and St. George's Mental Health NHS Trust provides services across the five boroughs of Wandsworth, Sutton, Merton, Kingston and Richmond, and National specialist services.
An exciting opportunity has arisen for a dynamic and motivated individual to apply for the post of Endpoint Configuration Specialist.
You will need to be forward looking and have excellent interpersonal and communication skills, a calm positive attitude along with good organisational and documentation skills. It is important that the post holder can multi-task and work under pressure as well as deal with any emergency situations which may arise.
Main duties of the job
- The configuration, operating, maintaining, and repairing corporate endpoint hardware, including Desktops, Laptops, Tablets and Mobile Phones and software, operating system and patches on those devices using the Trusts remote configuration management tools in the absence of the other Principal Technician.
- Managing the Trusts endpoint configuration management tools, including upgrading and patching of devices.
- Maintaining a high level of technical expertise and awareness to diagnose endpoint technical issues and ensure others on the team do also.
- Knowledge and understanding of infrastructure configurations. Examples, but not limited to physical and virtual servers and cloud services such as AWS.
- Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
- Testing techniques used to plan and execute software tests of all application components (functional and non-functional) to verify that the software satisfies specified requirements and to detect errors.
The successful applicant will be educated to BTEC level in a technical discipline, MCSE or A+ in (Hardware or Networking) or CompTIA A+ or N+, MSDT or equivalent through. They will also be expected to have an ITIL Foundation Certification.
About us
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
Job description
Job responsibilities
Reporting to the Technical Support Manager you will also need:
- To document all IT systems in area of responsibility, past and present. To support and contribute to technical projects.
- Strong technical knowledge to the level of 3rdline desktop support.
- To manage digital assets, assisting the technical team with complex issues
- To acquire a proper understanding of a problem or situation by breaking it down
- To identify gaps in the available information required to understand a problem or situation and devising a means of resolving them.
- Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete.
- To meet targets, acting and/or fulfilling agreements even when adverse circumstances prevail.
- Asset Management knowledge in managing the Trust assets in the database system.
- To support and contribute to technical projects.
It is essential that they have a full and current UK driving license (Manual).
Job description
Job responsibilities
Reporting to the Technical Support Manager you will also need:
- To document all IT systems in area of responsibility, past and present. To support and contribute to technical projects.
- Strong technical knowledge to the level of 3rdline desktop support.
- To manage digital assets, assisting the technical team with complex issues
- To acquire a proper understanding of a problem or situation by breaking it down
- To identify gaps in the available information required to understand a problem or situation and devising a means of resolving them.
- Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete.
- To meet targets, acting and/or fulfilling agreements even when adverse circumstances prevail.
- Asset Management knowledge in managing the Trust assets in the database system.
- To support and contribute to technical projects.
It is essential that they have a full and current UK driving license (Manual).
Person Specification
Training & Qualification
Essential
- Technical Qualifications at BTEC level . MCSE or A+ in (Hardware or Networking)
- ITIL Foundation certification
- UK Driving License
- Evidence of continuing professional and personal development
Desirable
- Educated to degree level in a computing/engineering/technical discipline or an equivalent level of knowledge and expertise
- PRINCE2 foundation qualification in project management or equivalent demonstrable project management experience
Experience
Essential
- Experience of working in a technical support role and proven experience in the development and support of IT systems
- Extensive knowledge of Server technologies -including: Windows Server, System Centre Operations Manager, System Centre Configuration Manager, Intune, Solarwinds products, or able to demonstrate equivalent experience
- Extensive knowledge of mainstream ICT hardware and software
Desirable
- Experience of working in a patient environment
- Experience of working in the NHS
Knowledge & Skills
Essential
- Willingness to travel to all Trust Sites using the Trust Vans.
- Willingness to occasionally work outside of normal working hours when needed for major changes and moves in exchange for time in lieu.
- Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
- Identifying gaps in the available information required to understand a problem or situation and devising a means of resolving them.
- Taking account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly.
- Meeting targets, acting and/or fulfilling agreements even when adverse circumstances prevail.
- Communicating effectively in writing, such as reports and via emails.
Person Specification
Training & Qualification
Essential
- Technical Qualifications at BTEC level . MCSE or A+ in (Hardware or Networking)
- ITIL Foundation certification
- UK Driving License
- Evidence of continuing professional and personal development
Desirable
- Educated to degree level in a computing/engineering/technical discipline or an equivalent level of knowledge and expertise
- PRINCE2 foundation qualification in project management or equivalent demonstrable project management experience
Experience
Essential
- Experience of working in a technical support role and proven experience in the development and support of IT systems
- Extensive knowledge of Server technologies -including: Windows Server, System Centre Operations Manager, System Centre Configuration Manager, Intune, Solarwinds products, or able to demonstrate equivalent experience
- Extensive knowledge of mainstream ICT hardware and software
Desirable
- Experience of working in a patient environment
- Experience of working in the NHS
Knowledge & Skills
Essential
- Willingness to travel to all Trust Sites using the Trust Vans.
- Willingness to occasionally work outside of normal working hours when needed for major changes and moves in exchange for time in lieu.
- Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
- Identifying gaps in the available information required to understand a problem or situation and devising a means of resolving them.
- Taking account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly.
- Meeting targets, acting and/or fulfilling agreements even when adverse circumstances prevail.
- Communicating effectively in writing, such as reports and via emails.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
