Job summary
An exciting opportunity has arisen for a dynamic and forward-thinking administrator to join the School-Based Health Service (SBHS) team. The post holder will act as the first point of contact for the service and will provide comprehensive administrative support to the Service Business Manager, ensuring the effective day-to-day running of the service.
The role requires a proactive, highly organised individual with excellent interpersonal and customer care skills. The successful candidate will be responsible for maintaining and developing administrative systems within SBHS and supporting the team with a wide range of administrative activities. Previous experience working in a healthcare setting is essential, alongside a high standard of IT skills and a flexible, adaptable approach to the role.
In return for your experience, motivation, and enthusiasm, we offer:
- Regular supervision and support from senior staff
- Continuing Professional Development (CPD) opportunities
- Involvement in service development and improvement projects
***ADVERT MAY CLOSE EARLY DUE TO HIGH APPLICATIONS***
Main duties of the job
The post holder will be responsible for undertaking patient and client-facing administrative duties, including responding to queries and issuing appropriate communications. The role includes managing the receipt and processing of electronic service referrals and carrying out routine and ad-hoc departmental tasks as required.
The post holder will provide administrative support to managers and clinicians, including appropriate signposting and the documentation of complaints in the absence of management or a senior clinician. They will independently manage the central email inbox, acting as the first point of contact for clients, carers, health professionals, and partner services. This includes receiving safeguarding referrals and meeting invitations, organising and sharing these with the Named Nurses.
The role requires effective collaboration with colleagues and service users from culturally diverse backgrounds and the ability to respond to enquiries in a calm, caring, and empathetic manner. The post holder will be expected to uphold Trust values by being kind, professional, responsive, and informative, contributing to the overall quality and safety of the service.
About us
Homerton University Hospital NHS Foundation Trust is a high-performing and thriving organisation serving the diverse communities of Hackney, East London, the City and beyond.
As an integrated Trust, we provide a wide range of hospital and community health services, including a well-established and highly valuedSchool Nursing Service, delivering preventative, safeguarding and public health support to children and young people across educational settings, working closely with schools, families, and multi-agency partners.
Homerton is committed to equality, diversity and inclusion, and we strive to create a supportive and inclusive working environment for all staff. Our Trust values underpin everything we do and are central to how we deliver safe, compassionate, and responsive care to children, young people and their families.
We are also committed to fair and inclusive recruitment practices through our Fair Recruitment Standards, ensuring all applicants are treated with respect and equity.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Education and Qualifications
Essential
- oEducated to GCSE standard or equivalent
- oHigh standard of IT skills including proficient working knowledge of Word, Excel and RiO.
Desirable
- oAppropriate IT qualification oProficient skills using Electronic Patient Records databases eg EPR
Skills and abilities
Essential
- Ability to demonstrate Trust Values. Excellent verbal and written communication skills. Excellent customer care skills.
- Ability to work as part of team and treat all staff with fairness and respect. Ability to work under pressure and respond to requests appropriately. Demonstrate ability to solve problems and overcome obstacles in the course of your work
- Demonstrate ability to solve problems and overcome obstacles in the course of your work. Ability to deal with difficult situations. Proven ability to take and exercise initiative and manage own workload. Ability to work to tight deadlines
- Ability to organise meetings. Demonstrate a 'can-do' attitude. Ability to organise own workload and time effectively.
Experience
Essential
- At least 2 years experience in an administration environment.
- Sound telephone communication experience .
- Working with stock, ordering and invoice systems.
- Experience of working in a healthcare environment including direct client contact.
- Proficient in the use of RiO database
Knowlege
Essential
- Knowledge/understanding of confidentiality issues Willingness to develop basic knowledge of physical disabilities, including people with mental health problems and older people.
Person Specification
Education and Qualifications
Essential
- oEducated to GCSE standard or equivalent
- oHigh standard of IT skills including proficient working knowledge of Word, Excel and RiO.
Desirable
- oAppropriate IT qualification oProficient skills using Electronic Patient Records databases eg EPR
Skills and abilities
Essential
- Ability to demonstrate Trust Values. Excellent verbal and written communication skills. Excellent customer care skills.
- Ability to work as part of team and treat all staff with fairness and respect. Ability to work under pressure and respond to requests appropriately. Demonstrate ability to solve problems and overcome obstacles in the course of your work
- Demonstrate ability to solve problems and overcome obstacles in the course of your work. Ability to deal with difficult situations. Proven ability to take and exercise initiative and manage own workload. Ability to work to tight deadlines
- Ability to organise meetings. Demonstrate a 'can-do' attitude. Ability to organise own workload and time effectively.
Experience
Essential
- At least 2 years experience in an administration environment.
- Sound telephone communication experience .
- Working with stock, ordering and invoice systems.
- Experience of working in a healthcare environment including direct client contact.
- Proficient in the use of RiO database
Knowlege
Essential
- Knowledge/understanding of confidentiality issues Willingness to develop basic knowledge of physical disabilities, including people with mental health problems and older people.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
