Job summary
Patient Administration Services2 x Posts Available
We are seeking two experienced Band 6 Assistant Service Managers to join the Patient Administration Service. Both posts require strong operational leadership, hands-on management, and expert knowledge of RTT and PTL management.
Main duties of the job
ASM - Surgical Booked Admissions
This role will have responsibility for the Surgical Booked Admissions Team, ensuring patients are booked in line with clinical urgency and priority.
Key responsibilities include:
- Managing and supporting a team responsible for surgical booked admissions
- Ensuring patients are booked in accordance with RTT standards and clinical priorities
- Working closely with clinical services to improve processes across the patient pathway
- Actively contributing to service improvement and pathway redesign
- Operating in a fast-paced environment to maximise theatre utilisation
- Maintaining oversight of PTLs and ensuring risks are identified and escalated appropriately
Being hands-on in day-to-day operational delivery to support service resilience
ASM - Outpatient Bookings and eRS
This role will be responsible for Outpatient (OPD) bookings, including the management of eRS worklists and clinic template changes.
Key responsibilities include:
- Managing a team responsible for OPD bookings and eRS worklists
- Ensuring timely and accurate booking of outpatient appointments
- Overseeing clinic template changes in collaboration with services
- Maintaining RTT compliance and effective PTL management
- Supporting the team operationally through hands-on leadership
- Ensuring staff are appropriately trained and developed
- Monitoring performance and addressing backlogs or capacity issues
About us
Homerton University Hospital NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.
The person specification is not the full person specification, but outlines the criteria against which your application form will be assessed.
Interviews to be held week commencing 23rd February
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.
The person specification is not the full person specification, but outlines the criteria against which your application form will be assessed.
Interviews to be held week commencing 23rd February
Person Specification
Education / Qualifications
Essential
- University degree in a relevant discipline OR equivalent certificate/diploma in management/leadership or equivalent experience.
- IT courses completed in Excel and Access or equivalent experience.
Skills/ Abilities
Essential
- Excellent written and verbal communication skills.
- Excellent interpersonal skills and the ability to engage and motivate clinical teams.
- Team work and leadership skills.
- Effective time management skills/Work to tight deadlines under pressure.
- Data entry & analysis skills.
- Excellent IT skills including Outlook, Word, Excel and Access.
- Ability to manipulate data in Excel and produce charts.
- Prioritise workload and multi task.
Experience
Essential
- Experienced administrator.
- Experience of operational management.
- Involvement in audit/ research with demonstrated effect.
Desirable
- Experience of retrieving and understanding complex information from electronic databases.
- NHS experience.
- Experience of project management
Knowledge
Essential
- Management principles and practice including performance management.
- Knowledge of national access targets including 18 week Referral To Treatment target and the Cancer Waiting Times.
Trust Values
Essential
- Understanding and demonstration of the Trust Values.
Person Specification
Education / Qualifications
Essential
- University degree in a relevant discipline OR equivalent certificate/diploma in management/leadership or equivalent experience.
- IT courses completed in Excel and Access or equivalent experience.
Skills/ Abilities
Essential
- Excellent written and verbal communication skills.
- Excellent interpersonal skills and the ability to engage and motivate clinical teams.
- Team work and leadership skills.
- Effective time management skills/Work to tight deadlines under pressure.
- Data entry & analysis skills.
- Excellent IT skills including Outlook, Word, Excel and Access.
- Ability to manipulate data in Excel and produce charts.
- Prioritise workload and multi task.
Experience
Essential
- Experienced administrator.
- Experience of operational management.
- Involvement in audit/ research with demonstrated effect.
Desirable
- Experience of retrieving and understanding complex information from electronic databases.
- NHS experience.
- Experience of project management
Knowledge
Essential
- Management principles and practice including performance management.
- Knowledge of national access targets including 18 week Referral To Treatment target and the Cancer Waiting Times.
Trust Values
Essential
- Understanding and demonstration of the Trust Values.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
