Job summary
We are looking for an enthusiastic highly motivated and committed individual with a wide range of NHS knowledge, a high level of awareness and an understanding of the local health care services.
As a dynamic and forward thinking Emergency Department we are committed to providing excellent healthcare services to our local community. We are always looking at ways of improving our service.
The main focus of this role is information delivery, support and guidance to patients accessing Health Care services in Hackney. Patient navigation is poised to become a household word over the next decade and will help improve quality of care while driving more rapid movement through the healthcare system.
Main duties of the job
This post will improve services to patients attending the A&E Department and other centres within Hackney by raising the profile of community and primary care services and ensure patients understand the value of being registered with a local GP for their ongoing primary health care needs.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Educated to 2 A level standard (or equivalent) and 5 GCSE (including English and Maths)
Skills / Abilities
Essential
- Excellent written communication skills
- Able to diffuse potentially difficult situations by providing excellent customer care
- Demonstrate ability to work under pressure
Experience
Essential
- Experience of working in the NHS
- Experience of using and entering information on a database
- Experience of service audit, data analysis, evaluation and report writting
- Experience with in the emergency department or primary care
Knowledge
Essential
- Knowledge of the NHS systems and structures including awareness of other agencies locally
Other
Essential
- Good organisational skills
- Ability to work as part of a team or on own initiative
- Be flexible, creative and adaptable to changing needs in the service
Person Specification
Qualifications
Essential
- Educated to 2 A level standard (or equivalent) and 5 GCSE (including English and Maths)
Skills / Abilities
Essential
- Excellent written communication skills
- Able to diffuse potentially difficult situations by providing excellent customer care
- Demonstrate ability to work under pressure
Experience
Essential
- Experience of working in the NHS
- Experience of using and entering information on a database
- Experience of service audit, data analysis, evaluation and report writting
- Experience with in the emergency department or primary care
Knowledge
Essential
- Knowledge of the NHS systems and structures including awareness of other agencies locally
Other
Essential
- Good organisational skills
- Ability to work as part of a team or on own initiative
- Be flexible, creative and adaptable to changing needs in the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
