Homerton Healthcare NHS Foundation Trust

GP Out of Hours Receptionist

The closing date is 23 August 2025

Job summary

The Receptionists will be the first point of contact for patients and visitors attending the GP OOH Service and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients,

Working in a busy environment, the Receptionist will book patients into the service, answer telephone queries and undertake a range of administrative duties to support the running of the service.

***ADVERT MAY CLOSE EARLY DUE TO HIGH APPLICATIONS***

Main duties of the job

The Emergency Department has two reception areas (Main Reception and GP OOHs Reception.

Welcome and direct all patients and visitors arriving at the GP Out of Hours reception desk
Handle all reception and administration duties, serving as the primary contact for inquiries and ensuring a professional, respectful service.
Register patients arriving at the GP Out of Hours (OOH) reception, verifying demographic details, and recording arrivals on Adastra while maintaining strict confidentiality under the Data Protection Act and Access to Health Records Act.
Ensure patients are seen in a timely manner and oversee patient safety in the waiting room, informing doctors of any status changes

About us

Homerton University Hospital NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list

Date posted

13 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata p.a. incl.

Contract

Permanent

Working pattern

Part-time

Reference number

293-EMRS1-0468

Job locations

Homerton Hospital

London

E9 6SR

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.

The person specification is not the full person specification, but outlines the criteria against which your application form will be assessed.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.

The person specification is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Education/Qualification

Essential

GCSE - Standard or Equivalent

Desirable

Recognised Secretarial qualification

Skills/Abilities

Essential

Excellent communication skills, both verbal and written.
Able to prioritise workload
Computer skills particularly Excel and Word
Able to work within a diverse team
Professional telephone manner
Ability to work under pressure in stressful situations

Desirable

Knowledge of Adastra

Knowledge

Essential

Knowledge/understanding of confidentiality issues
Knowledge/understanding of the need for accurate data

Desirable

Awareness of good customer care standards

Experience

Essential

Recent reception /administration experience

Desirable

Reception/administration experience (preferably in the NHS)

Trust Values, Equal Opportunities & Other Requirements

Essential

Understanding and demonstration of the Trust Values Commitment and adherence to equality, diversity and inclusion
Adaptable to change when it is necessary for the smooth production of work Presents ideas for improvement in administrative practice
Ability to deal with emotional situations when dealing with sensitive issues

Desirable

Ability to identify patients that need to be prioritised and act accordingly

Person Specification

Education/Qualification

Essential

GCSE - Standard or Equivalent

Desirable

Recognised Secretarial qualification

Skills/Abilities

Essential

Excellent communication skills, both verbal and written.
Able to prioritise workload
Computer skills particularly Excel and Word
Able to work within a diverse team
Professional telephone manner
Ability to work under pressure in stressful situations

Desirable

Knowledge of Adastra

Knowledge

Essential

Knowledge/understanding of confidentiality issues
Knowledge/understanding of the need for accurate data

Desirable

Awareness of good customer care standards

Experience

Essential

Recent reception /administration experience

Desirable

Reception/administration experience (preferably in the NHS)

Trust Values, Equal Opportunities & Other Requirements

Essential

Understanding and demonstration of the Trust Values Commitment and adherence to equality, diversity and inclusion
Adaptable to change when it is necessary for the smooth production of work Presents ideas for improvement in administrative practice
Ability to deal with emotional situations when dealing with sensitive issues

Desirable

Ability to identify patients that need to be prioritised and act accordingly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Homerton Healthcare NHS Foundation Trust

Address

Homerton Hospital

London

E9 6SR

Employer's website

https://www.homerton.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Homerton Healthcare NHS Foundation Trust

Address

Homerton Hospital

London

E9 6SR

Employer's website

https://www.homerton.nhs.uk/ (Opens in a new tab)