Job summary
Are you passionate about patient care and making a great first impression? We're looking for a friendly, professional Receptionist to join our Cardiology Department.
You'll be the first point of contact for patients and visitors, creating a welcoming environment while providing vital administrative support. You'll help ensure the smooth running of the department and support the coordination of clinical care.
Key Responsibilities:
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Welcome and assist patients, visitors, and staff
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Manage appointments and maintain patient records
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Communicate clearly and compassionately
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Support clinical staff with admin duties
What We're Looking For:
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Strong communication and organisational skills
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Calm, courteous, and proactive attitude
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Reception/admin experience (NHS/healthcare a plus)
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Ability to work well under pressure
Join a team that puts care and compassion at the heart of everything we do
Main duties of the job
- Greet all patients and visitors when they enter the department, establish which area they are to be seen in and redirect as appropriate.
- To deal with telephone inquiries in a polite, helpful and courteous manner whilst making sure that patient confidentiality is maintained.
- Maintaining EPR (Electronic Patient Record)databaseensuring that strict data accuracy and confidentiality is upheld in accordance with the Data Protection Act and the Access to Health Records Act.
- Preparation and running of the daily clinics which are held within the Cardiology department, including diagnostics and walk in appointments.
- To check in patients arriving in the department, and to ensure any patient DNA's are recorded promptly.
- To book or reschedule any diagnostic tests within the cardiology department and send out the relevant test information to patients.
- To book according to the diagnostic pathway guidelines when booking or re-arranging appointments or tests.
- To liaise with cardiology technicians, cardiology manager and service managers for any appointment slot issues.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Education/Qualifications
Essential
- GCSE - Standard or Equivalent
Desirable
- Recognised secretarial qualification
- Business administration qualification
Skills/Abilities
Essential
- Excellent communication skills, both verbal and written
- Able to prioritise workload
- Able to work within a diverse team
- Professional telephone manner
- Ability to work under pressure to tight deadlines in busy environments
Experience
Essential
- Recent reception/administration experience
Desirable
- Reception/administration experience (preferably in the NHS)
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Knowledge of the GDPR legislation
- Day to day office organisation practices
Desirable
- Knowledge of Electronic Patient Record System (EPR)
Other Requirements
Essential
- Commitment and adherence to the Equality Act
- Understanding of the Trust values
- Adaptable to change when it is necessary for the smooth produce work
- Presents ideas for improvement in administrative practice
- Ability to deal with emotional situations when dealing with sensitive issues
- Productive working, able to finish tasks
Person Specification
Education/Qualifications
Essential
- GCSE - Standard or Equivalent
Desirable
- Recognised secretarial qualification
- Business administration qualification
Skills/Abilities
Essential
- Excellent communication skills, both verbal and written
- Able to prioritise workload
- Able to work within a diverse team
- Professional telephone manner
- Ability to work under pressure to tight deadlines in busy environments
Experience
Essential
- Recent reception/administration experience
Desirable
- Reception/administration experience (preferably in the NHS)
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Knowledge of the GDPR legislation
- Day to day office organisation practices
Desirable
- Knowledge of Electronic Patient Record System (EPR)
Other Requirements
Essential
- Commitment and adherence to the Equality Act
- Understanding of the Trust values
- Adaptable to change when it is necessary for the smooth produce work
- Presents ideas for improvement in administrative practice
- Ability to deal with emotional situations when dealing with sensitive issues
- Productive working, able to finish tasks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
