Speech and Language Therapy Administrator

Homerton Healthcare NHS Foundation Trust

The closing date is 15 May 2025

Job summary

The post holder will provide support and have responsibility to ensure the smooth and efficient administration of the Integrated Speech and Language Therapy Service, upholding professionalism and confidentiality in their role. The post holder will contribute to the smooth running of Speech and Language Therapy systems. This will include management of information, records, calendars, databases, correspondence and reports. The ability to manage your own workload, be highly organised and to use initiative is essential in this role and follow clear instructions.

Good written and verbal communication skills are vital for this position, as the post-holder will be the first point of contact for families, and other professionals/agencies. The ability to develop and maintain good working relationships within a large team, across the organisation and with external organisations is vital. A willingness to support services in offsite locations is essential (will require you to rotate amongst sites).

***ADVERT MAY CLOSE EARLY DUE TO HIGH APPS***

Main duties of the job

To work closely with colleagues within the Children's Therapy Administration team providing a wide range of administrative functions for the Department.
To provide good friendly service within the Department to patients and therapists using excellent communication skills.
To maintain efficient and regular filing and dealing appropriately with correspondence.
To assist in the booking and sending out of Speech and Language Therapy appointments to children and their families.
Being first point of contact with service users, through answering phone calls and emails.
To support and assist therapists with various projects including research and collation of information for caseload audits, creating new therapy tools and making of resources.
To assist with the maintenance of specialist therapy equipment and test materials, including expensive communication aids.
Maintaining and auditing stationery and stock levels,and placing replenishment orders.
To contribute to the development of best practice within the service.
EHCP's -(Educational, Health and Care plan) Supporting the coordination and delivery of EHCPs, ensuring compliance and high-quality service.
Handling and processing general referrals.
Coordinating work across the 4 sites where needed.
See JD/PS for more items.

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Date posted

01 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,485 to £31,088 a year pro rata p.a. incl.

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

293-CCS-0680-B

Job locations

6 Orsman Road

Orsman Road

London

N1 5RA

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Job description

Job responsibilities

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Education/Qualifications

Essential

Four GCSE passes or equivalent to include Maths and English
Evidence of ongoing learning and development equivalent to NVQ level 3

Skills/ Abilities

Essential

Ability to use standard Windows packages e.g. MS Office 2010 upwards including Outlook, Word and Excel
Ability to manipulate data within a database / spreadsheet
Excellent organisation and administrative skills
Ability to deal with clients in a sensitive manner
Excellent written and verbal communication skills
Ability to prioritise a workload

Desirable

Updating websites and social media content

Experience

Essential

Administrative experience in a pressurised office environment.
Experience of databases
Experience of office procedures and systems - e.g. paper filing systems, electronic systems, office equipment - e.g. fax, photocopier
Experiance of using RIO system.
Experience of successfully liaising with a range of services / Organisations.

Desirable

Coordinating and organising the training courses.
Having the knwoledge and experiance of ordering stationary items/work items through Oracle system.

Knowledge

Essential

Knowledge/understand ding of confidentiality issues
An understanding of how administrative functions support clinical services
Good understanding of NHS systems like RIO, and spine. Also good understanding of excel spreadsheet management.

Desirable

Havign knwoledge of organising new comers induction packs.
Having knowledge of how to process EHCP's
Having the knwoledge and experiance of ordering stationary items/work items through Oracle system.

Trust Values, Equal Opportunities & Other Requirements

Essential

Haveing a good understanding of trust values and implementing them.
Applying equal opportunities and values within work office and when serving patients.

Person Specification

Education/Qualifications

Essential

Four GCSE passes or equivalent to include Maths and English
Evidence of ongoing learning and development equivalent to NVQ level 3

Skills/ Abilities

Essential

Ability to use standard Windows packages e.g. MS Office 2010 upwards including Outlook, Word and Excel
Ability to manipulate data within a database / spreadsheet
Excellent organisation and administrative skills
Ability to deal with clients in a sensitive manner
Excellent written and verbal communication skills
Ability to prioritise a workload

Desirable

Updating websites and social media content

Experience

Essential

Administrative experience in a pressurised office environment.
Experience of databases
Experience of office procedures and systems - e.g. paper filing systems, electronic systems, office equipment - e.g. fax, photocopier
Experiance of using RIO system.
Experience of successfully liaising with a range of services / Organisations.

Desirable

Coordinating and organising the training courses.
Having the knwoledge and experiance of ordering stationary items/work items through Oracle system.

Knowledge

Essential

Knowledge/understand ding of confidentiality issues
An understanding of how administrative functions support clinical services
Good understanding of NHS systems like RIO, and spine. Also good understanding of excel spreadsheet management.

Desirable

Havign knwoledge of organising new comers induction packs.
Having knowledge of how to process EHCP's
Having the knwoledge and experiance of ordering stationary items/work items through Oracle system.

Trust Values, Equal Opportunities & Other Requirements

Essential

Haveing a good understanding of trust values and implementing them.
Applying equal opportunities and values within work office and when serving patients.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.