Job summary
An exciting opportunity has arisen for an Patient Administration Clerk to join our Patient and Administration contact centre. This is an exciting and challenging role, we are looking for a flexible, friendly, customer service focused and self-motivated administrator to join our busy multidisciplinary team.
Applicants should ideally have previous customer service experience working in a fast paced contact centre setting and an excellent understanding of confidentiality and data protection.
The post holder will need to have good IT skills and be confident using computer systems and Microsoft Office packages including excel.
Main duties of the job
The roles requires a combination non face to face and face to face contact with it being based in the call centre or reception. They will provide administration support for patient referrals and support the department with other general administration tasks.
These roles require to include working Monday - Friday 08:00 - 20:00 shift pattern. if you are unable to work shift patterns then please do not apply
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person Specification
Education/ Qualifications
Essential
- 5 x GCSE's including English and Maths or equivalent
Desirable
Skills/Abilities
Essential
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload
- Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner
- Good written communication skills
- Computer literate with good keyboard skills
- Team player
Desirable
- Willingness to continue personal development and Training
Experience
Essential
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working as part of a team
Desirable
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Word
- Experience of working in a call centre
Knowledge
Essential
- Knowledge/understanding of patient confidentiality
- Knowledge/understanding of the need for accurate data
Desirable
- Awareness of good customer care standards
Other Requirements
Essential
- Work flexibly as required
- Awareness of Equal Opportunities
- Committed to delivering patient-centred services
- Caring attitude
- Highly motivated
- Commitment to staff rotation
- Demonstrate an understanding of Trust values
Person Specification
Education/ Qualifications
Essential
- 5 x GCSE's including English and Maths or equivalent
Desirable
Skills/Abilities
Essential
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload
- Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner
- Good written communication skills
- Computer literate with good keyboard skills
- Team player
Desirable
- Willingness to continue personal development and Training
Experience
Essential
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working as part of a team
Desirable
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Word
- Experience of working in a call centre
Knowledge
Essential
- Knowledge/understanding of patient confidentiality
- Knowledge/understanding of the need for accurate data
Desirable
- Awareness of good customer care standards
Other Requirements
Essential
- Work flexibly as required
- Awareness of Equal Opportunities
- Committed to delivering patient-centred services
- Caring attitude
- Highly motivated
- Commitment to staff rotation
- Demonstrate an understanding of Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
