Job summary
Working flexibly, the post holder will ensure that they provide a patient focused service in person and on the telephone for all receptionist and administrative areas within The Clifden Centre, The Ivy, John Scott Healthcare Centre and Leadenhall.
The Post holder should maintain a welcoming and pleasant environment for patients. They will ensure that all patient data is entered in a timely and accurate manner. This will include close liaison with the multidisciplinary team of Medical staff.
We are seeking a welcoming and organised Patient Care Coordinator to act as the first point of contact for our sexual health service users. This role involves delivering exceptional patient service, managing reception and clinical administration duties, and supporting patients throughout their visit. Key responsibilities include patient check-ins, appointment scheduling, and maintaining accurate records. Training will be provided to ensure you deliver a high standard of care and administrative support within our patient care coordination team.
***Due to high applications, advert may close early***
Main duties of the job
o To remain polite, courteous and professional when dealing with aggressive, upset and hostile patients.o To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.o When on reception, update pt. DNA's and attend patients on Preview, Inform and EPR.o To inform the general public on how to access care and refer other queries to relevant members of staff / departments.o To enter all new patients' full details accurately onto appropriate systems.o To be responsible for maintaining accurate patients' demographic detail and report any duplicate patient registrations to the HSHS Reception Administrator.o Communicate effectively with the Nurse Coordinator to manage the number of patients attending during busy periods.o To access the 'stat'/security team as and when necessary, as required by the Trust guidelines.o Provide patients with information relevant to their appointment e.g. preparations before attending for IUD or laser appointments.o Be alert to the needs of vulnerable young people and adults, and fast-track patients for urgent assessment, e.g. those with learning difficulties, mental health problems, sex workers.o To note any change in circumstances e.g. GP contact details and addresses are entered onto Preview, Inform or EPR. Check with the patient at every visit that all the above information is accurate.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Person Spec
Essential
- Education / Qualifications - Excellent standard of spoken and written English. Recognised qualification in Customer Care NVQ level 3 or relevant experience. Maths and English GCSE pass or equivalent
- Skills/ Abilities - Excellent telephone skills. Excellent keyboard and IT skills including use of Outlook, Word and Excel. Excellent communication and interpersonal skills. Understanding of need for confidentiality and information governance in a health care environment particularly in an HIV/GUM setting. To be able to manage difficult situations. Able to prioritize workload. Ability to empathise with distressed members of the public
- Experience - Experience of working with the general public in a customer facing or administrative role. Accurate computer data entry skills Clerical/ reception/ administration experience. Experience of working as part of a team. Willingness to work flexibly within a team. To be able to work on own initiative and within a team. Ability to work under pressure and to a schedule
- Knowledge - Knowledge/understanding of confidentiality issues. Understanding of the need for the efficient and accurate maintenance of patient's records. Understanding of diverse Communities
- Trust Values, Equal Opportunities & Other Requirements - Understanding and demonstration of the Trust Values. Must be able to demonstrate commitment to Equal Opportunities, diversity and inclusion. To be flexible and self-motivated. To support the wider sexual health service needs with administrative duties. To work a flexible Rota system for the Service, including rotating at different sites, working late clinics and weekends on a rolling shift basis.
Desirable
- Skills & Abilities - Worked previously in an NHS outpatient area or an equivalent NHS setting such as Primary care. Experience of working with patients in an NHS setting. Able to be confident and professional when dealing with patients behaviour. Ability to work on 3 different patient record systems, Preview, EPR, Inform; use of MS Word and spreadsheets.
- Experience - Experience of working in Sexual Health/ HIV. Previous experience of working within a health care setting and using NHS information/ IT system.
Person Specification
Person Spec
Essential
- Education / Qualifications - Excellent standard of spoken and written English. Recognised qualification in Customer Care NVQ level 3 or relevant experience. Maths and English GCSE pass or equivalent
- Skills/ Abilities - Excellent telephone skills. Excellent keyboard and IT skills including use of Outlook, Word and Excel. Excellent communication and interpersonal skills. Understanding of need for confidentiality and information governance in a health care environment particularly in an HIV/GUM setting. To be able to manage difficult situations. Able to prioritize workload. Ability to empathise with distressed members of the public
- Experience - Experience of working with the general public in a customer facing or administrative role. Accurate computer data entry skills Clerical/ reception/ administration experience. Experience of working as part of a team. Willingness to work flexibly within a team. To be able to work on own initiative and within a team. Ability to work under pressure and to a schedule
- Knowledge - Knowledge/understanding of confidentiality issues. Understanding of the need for the efficient and accurate maintenance of patient's records. Understanding of diverse Communities
- Trust Values, Equal Opportunities & Other Requirements - Understanding and demonstration of the Trust Values. Must be able to demonstrate commitment to Equal Opportunities, diversity and inclusion. To be flexible and self-motivated. To support the wider sexual health service needs with administrative duties. To work a flexible Rota system for the Service, including rotating at different sites, working late clinics and weekends on a rolling shift basis.
Desirable
- Skills & Abilities - Worked previously in an NHS outpatient area or an equivalent NHS setting such as Primary care. Experience of working with patients in an NHS setting. Able to be confident and professional when dealing with patients behaviour. Ability to work on 3 different patient record systems, Preview, EPR, Inform; use of MS Word and spreadsheets.
- Experience - Experience of working in Sexual Health/ HIV. Previous experience of working within a health care setting and using NHS information/ IT system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
