Job summary
Are you someone that people in your community come to for help and advice?
Do you find yourself helping friends and family with their phone and with tech?
If so, then we would love you to apply to be a Digital Coach in City and Hackney!
As one of two Digital Coaches, you will help to ensure no one is left behind as we introduce new digital NHS services. You will be part of a small Digital Inclusion Team, working across different NHS and community sites in City and Hackney.
You will receive training and support in the role, so don't worry if you don't feel like you meet all the points below. The most important thing is that you are a people person - someone who is approachable and supportive, with an interest in digital tools and the motivation to help shape this new Digital Inclusion Team.
Interviews scheduled for 14th March 2024
Main duties of the job
The role has four main parts:
- Digital coaching: using your interest in digital tools, basic IT skills, and great communication skills to support people to understand and use digital tools (such as emails, websites, and apps). You will be helpful people to reach their own health goals, signposting to other support where appropriate.
- Digital inclusion training: promoting the importance of digital inclusion with NHS staff and partner organisations, including through co-designing and co-delivering training on digital inclusion, and helping to coordinate a network of digital health champions.
- Resident involvement: supporting work to involve residents in design and decision-making around digital services in the NHS, by co-facilitating community conversations and a new resident participation forum.
- Learning and collaboration: collecting and collating feedback from residents and staff, making connections with other teams and organisations, sharing insights and ideas, and helping to improve the way we support digital inclusion in City and Hackney.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person Specification
Skills and abilities
Essential
- Able to communicate well with residents, community groups, colleagues, and partner organisations
- Able to listen, empathise with people and provide support in a non-judgemental way
- Able to have a good relationship with people from all backgrounds and communities, respecting different lifestyles and cultures
- Able to navigate websites and mobile Apps, and to use smartphones.
Experience
Essential
- Worked (in a paid or voluntary capacity) in a role providing support to members of the public, their families, or carers.
Knowledge
Essential
- Awareness of factors that can lead to digital exclusion, and how this relates to different aspects of people's lives, including their health.
- Commitment to reducing health inequalities and proactively working to reach people from all communities
- Knowledge of Hackney and/or the City of London, including local health services and community organisations
Education / Qualifications
Essential
- Educated to GCSE level (or equivalent by experience)
- NVQ Level 3/4, Advanced level or equivalent qualifications or working towards
Trust Values
Essential
- Demonstrates an understanding of Trust Values
Person Specification
Skills and abilities
Essential
- Able to communicate well with residents, community groups, colleagues, and partner organisations
- Able to listen, empathise with people and provide support in a non-judgemental way
- Able to have a good relationship with people from all backgrounds and communities, respecting different lifestyles and cultures
- Able to navigate websites and mobile Apps, and to use smartphones.
Experience
Essential
- Worked (in a paid or voluntary capacity) in a role providing support to members of the public, their families, or carers.
Knowledge
Essential
- Awareness of factors that can lead to digital exclusion, and how this relates to different aspects of people's lives, including their health.
- Commitment to reducing health inequalities and proactively working to reach people from all communities
- Knowledge of Hackney and/or the City of London, including local health services and community organisations
Education / Qualifications
Essential
- Educated to GCSE level (or equivalent by experience)
- NVQ Level 3/4, Advanced level or equivalent qualifications or working towards
Trust Values
Essential
- Demonstrates an understanding of Trust Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
