Switchboard Operator (shift worker)
This job is now closed
Job summary
The role of the Shift Worker Switchboard Operator is to deal with internal and external callers, and to transfer calls to appropriate departments and staff efficiently.
You will be required to manage with general callers enquiries in a polite and calm manner.
You will also be responsible for processing emergency calls and various alarms.
The role is suitable for an individual that can work alone after being fully trained.
Candidates will be fully supported during the training period and will shadow a current shift worker for part of the training period
***Please note that the advertised closing date is indicative only and this advertisement may close early without notice once sufficient applications have been received before this date.***
Main duties of the job
Key Duties:
- To answer calls into switchboard and direct call to the appropriate departments and staff, and to deal callers general enquiries.
- To process emergency calls and alarms.
- To process bleep and pager communications.
- Record actions as required.
- You will be working part of your shifts with a team of 3 other staff, of a contingent of eight others and a part time manager.
- Other shifts will involverelieving your counterpart lone shift worker.
- All operators work in the same Switchboard Office.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Details
Date posted
02 September 2023
Pay scheme
Agenda for change
Band
Band 2
Salary
£27,515 a year p.a. inc. (enhancement for certain shifts)
Contract
Permanent
Working pattern
Full-time
Reference number
293-CSEP-0330
Job locations
Homerton Healthcare NHS Foundation Trust
Homerton Row
London
E9 6SR
Employer details
Employer name
Homerton Healthcare NHS Foundation Trust
Address
Homerton Healthcare NHS Foundation Trust
Homerton Row
London
E9 6SR
Employer's website
https://www.homerton.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
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