Adult Insulin Pump Administrator Admin support

Job description

Job responsibilities

Job overview

• To provide a professional and comprehensive administration service to the diabetes insulin pump team working with outpatient adult insulin pump service its users including patients; relatives and colleagues and patients transitioning from Paediatrics to adult and patients under the care of our Antenatal Team.
• To support the day to day administration needs of the team with printing, filing, answering calls and email enquiries, booking meetings and managing the diaries of the team.
• To efficiently and accurately record data and turn this data into monthly and quarterly reports.
• Review and provide updates to patient queries and concerns raised via PALs.

Main duties of the job

• The post holder will assist with coordinating the diabetes technology procurement, working with the diabetes insulin pump team for adult patients under the diabetes outpatient service, liaising with patients, carers and staff of all levels, including medical staff.
• To assist with the co-ordination of device upgrades including insulin pumps and continuous glucose monitors working closely with the insulin pump team and pharmacy.
• Liaising with pump companies, reps and couriers to ensure we are working together to provide a streamlined service.
• To ensure enquiries are effectively dealt with and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and appropriate records are maintained.
• Co-ordinate the timely delivery of regular and ad hoc data / information requested by the insulin pump team / pharmacy, producing reports as required.
• Undertaking any additional related project work as directed, including obtaining information from the internet, collating and reporting of survey data in order to produce reports and spreadsheets and organising and attending educational events.
• Be accountable for producing and monitoring of work undertaken by yourself is of the quality and quantity required, ensuring expected Trust and departmental standards and deadlines are met.
• To actively participate in regular team and departmental meetings.
• Ensure appropriate stock levels and resources are available for device training on clinic when needed.

This is not an exhaustive list of tasks/ responsibilities as the trust is a fast moving organisation, therefore changes in duties will be necessary.

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

Detailed job description and main responsibilities

• The post holder will possess excellent communication skills and be able to develop effective working relationships at all levels within the trust and with external organisations. The post holder will need to ensure that where necessary people are kept informed and in doing this will need to select the most suitable method of communication, in order to ensure that information is communicated in the most effective manner, e.g. face to face, email, telephone, ‘alertive. Excellent written and verbal communication skills are essential, as is the ability to listen and absorb information effectively.

• The post holder would be expected to respond effectively to varying demands in the workload and to changes within the organisation. As such, they would be expected to adapt quickly when priorities change, to keep track of own work and that of others to ensure it runs to schedule, to support the objectives of the divisional leads. In achieving this, the post holder would need to demonstrate initiative, and a commitment to Trust values.

Person Specification

Qualifications

Essential

• GCSE Maths & English Grade C or equivalent

Desirable

• ECDL or equivalent

Experience

Essential

• Demonstrable experience in an office Environment
• Experience of working as a team member
• Proven experience of prioritising work and meeting deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)