Maternity and Gynaecology Patient Experience Lead
The closing date is 25 February 2026
Job summary
The role is integral to ensuring the Women's Health service listens to service users and uses their feedback to inform and drive delivery of safe, high-quality clinical care. The post holder will be a key member of the clinical governance team. They will coordinate the service's response to complaints and PALS, providing oversight, interacting with service users, and supporting staff responses. The role requires development of strong working relationships with the Patient Experience Team, the MDT, cross-divisional Safety and Quality teams, and the Maternity and Neonatal Voices Partnership (MNVP) to ensure that patient experience is integrated within the services improvement plan and reported within clinical governance frameworks.
Main duties of the job
Integrate the views and experiences of women/persons and families in a variety of ways, embedding this within the maternity and gynaecology service's governance structure and processes. Coordinate the contact and response with women/persons for complaints and the patient experience team, and assist with Patient Safety Investigations where required. Deliver key initiatives to ensure that women/persons and their families can make their voice heard and influence change and future direction of the maternity and gynaecology service via surveys, Maternity and Neonatal Voices Partnership (MNVP) and other forms of direct engagement such as facilitating Whose Shoes events. The post holder will be required to ensure that any change or lessons learned are appropriately escalated and discussed with those providing the maternity and gynaecology service to enable learning to take place. The post holder will be the designated lead responsible for digesting, disseminating, and collaboratively working with the MNVP to produce a comprehensive action plan in response to the annual Maternity Care Quality Commission (CQC) Women's Experience Survey.
About us
The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex.
Details
Date posted
11 February 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£47,810 to £54,710 a year
Contract
Permanent
Working pattern
Full-time
Reference number
000421
Job locations
The Princess Alexandra Hospital
Harlow
Essex
CM20 1QX
Employer details
Employer name
The Princess Alexandra Hospital NHS Trust
Address
The Princess Alexandra Hospital
Harlow
Essex
CM20 1QX
Employer's website
https://www.pah.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
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