Patient Experience Assistant

Job summary

This role is part time. The successful candidate will be a member of the Patient Advice & Liaison Service (PALS) providing a first point of contact for patients, service users and staff seeking PALS support in relation to complaints, concerns, comments and compliments.

Main duties of the job

To provide a first point of contact for people seeking PALS support.

To provide full and confidential support to the wider patient experience team.

To provide an easily accessible service that listens to patients, their carers and families, and offers advice, help and information to resolve their concerns as quickly and effectively as possible.

To be able to record, chase and place information onto designated IT systems.

To handle incoming and outgoing telephone calls and e-mail.

To undertake any other duties compatible with the grade in discussion with line manager, to ensure a consistent and effective level of administrative support to the service.

About us

Our Organisation

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

Princess Alexandra Hospital

Harlow

CM20 1DR

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

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Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

Princess Alexandra Hospital

Harlow

CM20 1DR

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

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