Voluntary Services Administration Officer

Job summary

The post holder is required to have factual and theoretical knowledge of volunteering. Work is guided by standard operating procedures, protocols and systems of work already set up.

This role is to:

a) support the management of our volunteers; acknowledging their value whilst promoting equality, diversity and inclusion through a range of volunteering opportunities.

b) re-establish the Trust's dementia champions.

c) implement administrative processes and systems that ensure transparency and consistency - including being pro-active in making proposals to change.

d) build effective working relationships, be approachable and accessible to support the Voluntary Services Manager, Deputy Manager and Admiral Nurse/Dementia Clinical Nurse /Namaste Care Lead, in terms of effective management/use of administrative support and the provision of services for them.

e) be a key member of Voluntary Services with strategic, organisational, operational and administrative tasks involved in attracting, recruiting, managing, developing and retaining volunteers for the Trust.

f) work in conjunction with colleagues, service users and stakeholders to provide an efficient service.

g) liaise with and provide compassionate care and a listening ear for our volunteers on a daily basis, enhancing their wellbeing.

h) use Better Impact to co-ordinate information systems for record-keeping, evaluation and data, in line with IG policies.

Main duties of the job

Duties and responsibilities

To maintain all necessary records relating to volunteers on the newly established, Better Impact Database; including statutory and mandatory training compliance, complaints.

Ensure they are compliant and updated every 3 years.

• Record volunteer hours using Better Impact.
• To deliver training sessions for volunteers to complete e-learning for healthcare workers linked with eLFH.
• Process non-routine enquiries received by the department, sending out relevant information as requested, providing direct support for all enquiries, progress chasing and problem solving.
• To organise and co-ordinate meetings/conferences /training events/project or steering group meetings for the team; organising calendars; taking and distributing minutes, preparing materials/delegate packs and arranging room bookings/ catering/equipment.
• To enter accurate data to databases and spreadsheets.
• Organise, distribute and prioritise incoming mail, using judgement and experience to decide which correspondence is passed to the team and which is retained for action as appropriate.
• To promote equality, diversity and inclusion through a range of volunteering opportunities.
• To be responsible for posting/promoting Voluntary Services across social media accounts.

About us

Our Organisation

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital NHS Trust

Hamstel Road

Harlow

CM20 1QX

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

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Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital NHS Trust

Hamstel Road

Harlow

CM20 1QX

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

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