The Princess Alexandra Hospital NHS Trust

Switchboard Operator

Information:

This job is now closed

Job summary

Reporting to the Switchboard Supervisor this position will be responsible for answering and managing all calls that are received at the Princess Alexandra NHS Trust Switchboard.

This position will be responsible for the monitoring and management of all alarms in the Switchboard department.

There will be the requirement for flexible working to ensure there is appropriate cover at all times for Switchboard to ensure all calls are answered and managed within a timely and professional manner.

shift pattern is as follows:

Week 1 Late Off Late Late off Early off Week 2 Late Late off off off off Late Week 3 off Off Late Late Late Off off Week 1 off Late off off off Early off

Early = 6am - 2pm

Late = 2pm - 10pm

Main duties of the job

Respond to all internal and external calls in a confident, courteous and polite manner, regardless of the sometimes difficult, distressing and lengthy calls that have to be handled

Be conversant with all associated information relevant to the switchboard i.e. all emergency procedures and policies, implement and act accordingly as and when required

Implement the Major Incident Policy in conjunction with Senior Management,Ambulance Services and Police etc

Cover reception duties and deal with all enquiries as required.

About us

This is an exciting time for PAHT. Over the next five years we are on a digital transformation journey, leading us to ourbrand new hospital. You'll be part of the team supporting our organisation in a diverse and challenging role; a role which can make a significant difference to our patients, staff and the future direction of our services.

Our people demonstrate energy and commitment towards improving the care and experiences provided to our patients and the drive to be an 'outstanding' organisation.

It's never been a better time to join us.

Details

Date posted

22 January 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,575 a year Per Annum Pro Rata including 5% High Cost Supplement

Contract

Permanent

Working pattern

Part-time

Reference number

292- 5973194-CORP

Job locations

Princess Alexandra Hospital

Hamstel Road

Harlow

CM201QX


Job description

Job responsibilities

Please see the attached job description and person specification. Available to download at any time.

Job description

Job responsibilities

Please see the attached job description and person specification. Available to download at any time.

Person Specification

Qualifications

Essential

  • good general education GCSE / O LEVEL

Desirable

  • microsoft office skills
  • previous experience working in a switchboard enviroment

Skills

Essential

  • basic IT Skills
  • ability to adapt to change when required
  • ability to work as a team member

Desirable

  • ability to work unsupervised
Person Specification

Qualifications

Essential

  • good general education GCSE / O LEVEL

Desirable

  • microsoft office skills
  • previous experience working in a switchboard enviroment

Skills

Essential

  • basic IT Skills
  • ability to adapt to change when required
  • ability to work as a team member

Desirable

  • ability to work unsupervised

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

Princess Alexandra Hospital

Hamstel Road

Harlow

CM201QX


Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

Princess Alexandra Hospital

Hamstel Road

Harlow

CM201QX


Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Switchboard Supervisor

Keeley Maynard

k.maynard3@nhs.net

01279827083

Details

Date posted

22 January 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,575 a year Per Annum Pro Rata including 5% High Cost Supplement

Contract

Permanent

Working pattern

Part-time

Reference number

292- 5973194-CORP

Job locations

Princess Alexandra Hospital

Hamstel Road

Harlow

CM201QX


Supporting documents

Privacy notice

The Princess Alexandra Hospital NHS Trust's privacy notice (opens in a new tab)